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Voltaire30

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Everything posted by Voltaire30

  1. Registration opening date?

    The Hyatt and the Registration system are slated to open September 1st. The other hotels are not scheduled to open on September 1st. When we know more information, we will release that on the website first.
  2. Registration opening date?

    Randy you already have information about hotel rooms, specifically the hyatt, from Purplegodess. The other hotel room blocks won't (and don't) open until after the Hyatt opens, so by process of elimination we can accurately infure that the other hotels will be announced after the Hyatt. As for general registration, I just told you the date for this year (which was also the date for 2016). Am I misunderstanding your question/comment?
  3. I see some activity

    In previous years multiple people, department, etc... wanted to be in charge of this. The problem was, just like any business, you have to have a singular voice, otherwise announcements and messages seems disingenuous, awkward, and rushed. This past year our upper management team decided to fix that and dedicate a singular department to fulfill those duties. Then closer to the convention, they were granted staff to manage it. So, where as I think the progress was slow, we should see a renewed effort and updates on those platforms. Not necessarily. Many different companies and organizations have different structures, and do not follow the 70's and 80's basic design any longer. For example, our Press Department is separate from our Art and Media department, because they have different duties before the event and during the event. This really isn't a GR related post though, so I will digress. Thank you for bringing your frustrations to our attention. As a General Topic, our 2017 convention year just started a month or so ago. Our team has been working on signing guests for our 20th anniversary, and I'm excited to see what is going to be announced in the coming months.
  4. Registration opening date?

    Traditionally opening of Registration is September 1st. If you purchased a membership at the end of the 2016 event, for the 2017 event, then it already opened :)
  5. ACen guest list vs.....

    We agree, having the information posted on our website at the very least concurrently with Facebook and Twitter is something that needs to happen. I can say there is a large number of staff that feel the same way, and that is something that is being actively worked on to improve for the 20th anniversary!
  6. ACen guest list vs.....

    I agree, it is a bit difficult to coordinate the exact opening time with the hotels and to post it at the same time on the website. Since people call in, we can't announce on the site before people figure out about it by calling in. So we have to time it exactly when the person from the hotel clicks the activate button (or what ever they do). I know it is something we are working on to try and make sure we are both syncing our watches. :)
  7. Cannot upload new avatar or profile photo

    We are working on fixing some of the functionalities of the forums. This past year a big effort was made to update our website, and so the forums with decreased traffic lagged a bit behind. Course the forums have been visited less and less, even before the validation took a bit longer. I am actually the only logged in member right now, and I remember in the hay day my name didn't even appear on the list of active users (I had to expand the group and use the find/search option in my browser to find me name). You bring up a great point though, and we are working on it :)
  8. ACen guest list vs.....

    I can help shed some light on this, and some of the comments about a lack of response on the forums. Communication: On the forums the email notification isn't cooperating. So it is harder to know when someone posts on the forums, otherwise you can see through the archives that ACen and the staff have been very responsive :) We are working on getting it fixed but many of you have seen that traffic has slowed down here a LOT (not that that is an excuse), but with more and more people using Facebook groups more and more of the attention on answering questions is moved over there. It is sad that people think that means we don't care, or that the rest of the convention doesn't matter, because we really do care, and we try and make the entire experience as amazing as possible. We wouldn't be staffing conventions if we didn't care, and we have heard the GR comments loud and clear. Guests: It is a combination of a number of things. For one, ACen falls right around a rather significant Japanese Holiday, so sometimes that can contribute to the difference you see. Another reason, ACen also falls right before the large studios announce their big titles that year, and we want to keep the guest list up-to-date and exciting. Repeating the same guests over and over means you don't get to see other talent, you don't have a chance to get different autographs or meet other talented members of the guest community. Some conventions like to do just that though, and you can see that those conventions have feedback requesting new guests, but it just doesn't seem to happen. I've stopped going to a number of conventions because I've meet the talent there so many years it feels like we are on a first name basis. I might be in the minority but I appreciate being able to see new faces each year when I get a chance to get in line for an autograph :) You also have to consider that guests are people too. I know one year a significant number of the guests we were going after couldn't attend, all for legitimate reasons (relative's wedding, voicing a new series and couldn't get out of the recording commitment, relative had cancer, etc...), and it was heart breaking. Sometimes that happens though, and I am not saying that happens all the time, but guests are people too. Now I can't speak about what happened this year, because frankly you can see I am not in GR and I don't know the specifics. What I can say is that El Ken and the GR team have already hit the ground running for the 20th :) Technically our 2016 convention year just ended last week Thursday and I am beyond excited for this coming year, and from what I have seen come out of GR already. The 20th really is going to be amazing, as it should be! :) Configuration: ACen isn't structured internally the same way smaller cons are structured. It just isn't possible given the size, and sheer number of questions. Our ConComm doesn't do what other conventions ConComms do, and designating one person to answering questions isn't feasible either. We have an entire team of people manning email inboxes, and people on the ACen Forums and Facebook pages/groups. It is hella challenging, but most of the questions are answered rather quickly (less a few topics not everyone is versed on). It is something that we could improve on, I can agree with that, and we have made leaps and bounds in certain areas. I think you will be pleasantly surprised with this coming year, I know I am. Don't get me wrong I am not saying it will be better next year, I am saying it already is better, but it is one week into the new convention year... ElKen and the GR team have brought some amazing guests to ACen over the years, I know most of you remember them, and the 20th is slated to knock you socks off.
  9. BriGuy was a fantastic addition to the Exhibit Space team! :)
  10. AA/Exhibitor Feedback 2016?

    Thank you! I wish I could have gotten the map out sooner, but the layout program we used this year wasn't export friendly for website images. I am going to work to have it out sooner, along with a cleaner file.
  11. AA/Exhibitor Feedback 2016?

    There has been very little feedback on the Exhibit Space feedback forms in years past, so we opted to rely on the general survey and emails.
  12. Please View the Official Artist Alley / Art Show Rules and Regulations, along with Pricing, on our Website. CLICK ME TO VIEW THE OFFICIAL ARTIST ALLEY RULES & REGULATIONS CLICK ME TO VIEW THE OFFICIAL ART SHOW RULES & REGULATIONS CLICK ME TO VIEW THE OFFICIAL ARTIST ALLEY & ART SHOW PRICING
  13. Artist Alley / Art Show Rules, Regulations, and Prices

    There should be another 12 Days of ACen, with one of the AA tables as a prize this year, pending some catastrophic event. :P The thing is though, from my understanding in order to enter into the contest, the Artist has to sign over the Artwork to MAPS for our exclusive use. The Artist still retains the right to show it in a portfolio, but for other uses it would fall under MAPS. So while it would fall under the FanArt category, a submission to the contest wouldn't be usable to sell afterward. That being said, as far as FanArt goes of our Characters, we have had some less than desirable experiences with people in the past :( , so we don't permit FanArt of our Mascots anymore. I have to talk with our Production Department to be sure on all the details, but that was my understanding of it all.
  14. Artist Alley / Art Show Rules, Regulations, and Prices

    The max number a studio can request is two tables. :)
  15. Artist Alley / Art Show Rules, Regulations, and Prices

    They are allowed, but there are restrictions on wearable items in our rules, under sales. You may not sell and/or display T-Shirts or Large Wearable Materials such as clothing in excess of 50% of your used table/area space, above, below, in front, beside, and behind said table/area space. You may not sell and/or display Animal Tails, Fantasy Tails, Tails, or Tail like products for use as a tail, or uses other than using that tail as a tail. The majority of these items have become professional products in the Exhibition Hall, and therefore will be limited to the Exhibition Hall, and not allowed in the Artist Alley. The only exception will be unique commissions taken at the convention for delivery after the event.
  16. Disability (ADA) access to areas.

    There is a Handicap bypass entrance located in the front lobby. It exits right next to the ADA booth. We don't tolerate people ranting about attendees in the staff section of our forums anymore. It is very poor behavior to do so, and doesn't foster the whole point of forums. So I am not sure what you are referencing, or who you are talking with that is feeding you lies and drama. We hear what you are saying Kirby. This isn't even about people not wanting to hear what you have to say; if that were the case, there wouldn't be feedback sections on the forums, website, etc... There just isn't a reason to be scared. There are multiple entrances, multiple exits, Special Needs Early Bird Entry times, and so much more (there are even security guards and Rosemont PD on site every single day). I really wish there was a way for us to help you manage your fear, but we have pretty much said everything we can and have been completely transparent on this issue for you and anyone else who has been concerned. We can even break down the math of people per hotel per entrance if that would help you feel better. The issue isn't even falling on deaf ears, or else this thread would not be getting the attention it has received, and I think you know that as well. We wish you would reconsider your future attendance, but we understand that you do not wish to attend the event after this year. We hope you have a great time at your last Anime Central.
  17. Disability (ADA) access to areas.

    Hi Kirby, I am pretty sure you didn't mean your post(s) to come across as smarmy, but just so you are aware, that is what a few are coming across as. :( We all know that this is a change for everyone, and we are trying our best to make sure that everyone remains safe, and still has an opportunity to enjoy the event. So I hope I am correct in assuming that it is just frustration on a changing traffic pattern that is contributing to your tone. So I want to be upfront with you, not yelling, just being honest. We actually did think about numerous options before considering altering the traffic flow into the hall from the Expoteria. Echo-ing the sentiment from previous posts, this is something we needed to do to keep people safe. We can't justify, knowingly placing any attendee at risk, and our attendee's with special needs were also the ones at the greatest risk using the previous traffic plan (and would still be if we continued to use that doorway as an entrance/exit in any capacity). The doors that a few others have mentioned, are actually Fire Escape Doors, and Large Loading Dock Doors. These doors have regulations on them set by the Emergency Personnel of the City of Rosemont, and State Officials. We can not endanger the entire event by disregarding city and state laws. :( We are working tirelessly to find solutions for our attendees with special needs, and we have arguably the best DH for the Job leading our Special Needs Department right now. She is dedicated to attendees with special needs, is very good at networking with the right people to be the voice of attendees with special needs, and doesn't have the approach of a lone warrior against the world. I think it would be very disheartening to judge the event, or her dedication to her position, by this policy designed to protect everyone's safety. So with less than week till the convention (for me at least), I think everyone affected has the opportunity to either let this ruin their experience, or get excited for the event. :) We have a bunch of new and exciting things rolling out this year, and we are extremely excited to bring them to 28,000+ of our closest friends and family (because we are all "family" right) :)
  18. Disability (ADA) access to areas.

    The stairwell is not an Exit Only, but the doorway separating the hall from that area is. This way traffic is still free from the dangerous congestion, decreases the risk of trampling in case of an Emergency (since people aren't trying to enter) (especially in the case of our attendees who have special needs), it doesn't prevent anyone from using the Expoteria, and it provides an access to the expoteria from the other hotels if someone doesn't buy a badge.
  19. Disability (ADA) access to areas.

    Those doors are actually fire escape doors. They can't be used for that purpose according to the Fire Marshal and the convention center. :\ I think we have a very good solution in place to help protect all of the attendees, with Disabilities and without Disabilities, and we also made sure that it does in fact still comply with the American Disabilities Act. Using the main entrance (and wheelchair entrance) as the only entrance makes sense, and is the safest option for everyone. I also echo the sentiments described by many of our staff in this thread as well. In fact, this year should be much easier on people with Disabilities to begin with. Many of the panels are moving over to the convention center, which means there is more room to move about, more rest areas, and less worry of being knocked into or pushed into someone. There are also more elevators, escalators, and walkways that ease congestion, which should be more comfortable than the tight basement. That all being said, ACen is actually very compact and ADA friendly compared to most events around the country.
  20. Artist Alley / Art Show Rules, Regulations, and Prices

    Yes, an Artist would need to have a full day badge in order to be in the AA. A studiomate could theoretically just use a one day badge, but that bedge would need to be surrendered after that day or the studio would be billed the remainder that would be due for a full weekend badge. We want to avoid this since it would cause a lot more paperwork and require more people to attend to this process, as well as place the studio in a bind if the studiomate flakes and doesn't turn in their badge. :(
  21. Artist Alley / Art Show Rules, Regulations, and Prices

    We generally follow the rule of three, per violation. If it is a reasonable misunderstanding, then the offense is not considered an offense. Most problems that draw staff attention though, are related to contract violations so each situation needs to be reviewed independently from each other, and depending on the severity, steps can be skipped. So setting anything in "stone" is difficult on a general scale. First Offense: A Warning. Second Offense: Final Warning, and Not Welcome Back Next Year. Third Offense: Removed from the Event. If the studio/exhibitor accrues three or more First Offenses, all other and following offenses are reviewed at the second offense tier, and move directly to the third offense if any other violation occurs past that of the second tiered offense. Does that help? The problem we ran into previous;y, before we moved toward this ^^ was that people would rub right up against the line on purpose. :( So vagueness kept that from happening. :\
  22. Artist Alley / Art Show Rules, Regulations, and Prices

    You are correct, there were details pertaining to penalties, how they can be earned, and how long they last, but we have since moved away from that method of reinforcement. We rarely had people do something that would require such activity, and so we decided that we should focus more on making the event better for the Artists rather than making "bear traps" all over the hall. This year's transition from the FAQ on the forums to the FAQ on the website, was the largest change in how we laid everything out. Plus it helps provide a more community feel rather than a us vs them mentality. :)
  23. Apply to become staff for ACen 2013

    The department head leading the department you are in should be instructing you now, if you are on staff. If you are on staff, your department head and assistant department head should be the primary people you are communicating with (not Rosa anymore). So first I would recommend figuring our which programming department you are in, since there are a number of departments in the programming section. :)
  24. Is manga sold at the convention?

    I didn't see this post since it wasn't in the Exhibit Hall portion of the forums :( Yes Manga will be sold during ACen. There are a number of amazing Vendors that carry a lot of different titles, so don't be afraid to seek them out. I have found a number of rare volumes that I was missing for my collection in the past, as well. ;) :)
  25. Morning setup question

    Unfortunately this year that is an exit only, even for move-in. If you want to move-in via the loading doors, you can do that though.
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