IRT Staff Member - Line Control in ACen 2018 Archive Posted March 29 · Report reply Position: IRT Staff Member - Line Control IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with. Duties: Monitor and report to dispatch via team/radio communication Documents and records incidents as needed Responds to and reacts appropriately to situations as they arise Directly interacts with attendees to answer questions and help. Patrols line areas Maintain orderly lines in high traffic area Badging and ID checks into Main Programming events Further duties as assigned by IRT Management Skills/Pre-Requisites: Customer Service Skills Ability to walk/stand for prolonged periods of time. Ability to work as a team in a regimented structure. Active listening and monitoring skills. Ability to communicate via radio. Ability speak loudly without yelling. Ability to think on your feet and make quick decisions.