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Purplegodess

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  1. Role Purpose:

    IRT Rules Enforcement shifts consist of roaming the convention grounds, responding to incidents, looking for rules violations, making sure that IRT is nearby if attendees need them, and helping attendees. They are also responsible for some more direct policy enforcement, such as making sure the elevators in the Hyatt are not overloaded.  The Rules Enforcement sub-department has options for the hotel (days, mids, nights), as well as an option for the Exhibit Hall.

    Duties:

    • Monitor and report to dispatch via team/radio communication
    • Documents and records incidents as needed
    • Responds to and reacts appropriately to situations as they arise
    • Directly interacts with attendees to answer questions and help.
    • Patrols hotel area
    • Elevator monitoring
    • Further duties as assigned by IRT Management

    Skills/Prerequisites:

    • Customer Service Skills
    • Ability to walk/stand for prolonged periods of time.
    • Ability to work as a team in a regimented structure.
    • Active listening and monitoring skills.
    • Ability to communicate via radio.

    If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  2. Role Purpose:

    IRT Special Events is responsible for crowd control and rules enforcement inside ACen’s largest and loudest events, such as the Soap Bubble. They ensure that IRT has a presence inside these events and that everyone in them is safe. They are also responsible for making sure no-one who is not authorized goes into the events and the surrounding back hallways.

    Duties:

    • Monitor and report to dispatch via team/radio communication
    • Documents and records incidents as needed
    • Responds to and reacts appropriately to situations as they arise
    • Directly interacts with attendees to answer questions and help.
    • Patrols inside Main Programming areas and back hallways of their areas
    • Maintain safety of attendees and hotel property
    • Further duties as assigned by IRT Management

    Skills/Prerequisites:

    • Customer Service Skills
    • Ability to walk/stand for prolonged periods of time.
    • Ability to work as a team in a regimented structure.
    • Active listening and monitoring skills.
    • Ability to communicate via radio.
    • Ability speak loudly without yelling.
    • Ability to think on your feet and make quick decisions.
    • Ability to work in dark areas with strobe lights and loud music for prolonged amounts of time

    If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  3. Role Purpose:

    IRT Administration is responsible for maintaining the Pen, keeping track of IRT’s supplies, checking in and out equipment such as vests and radios, running op check-in and check-out at the beginning and end of the convention, and collecting and checking paperwork. Though working in Administration is not the most glamorous job on IRT, it is one of the most important.

    Duties:

    • Monitor and report to dispatch via team/radio communication
    • Documents and records incidents as needed
    • Responds to and reacts appropriately to situations as they arise
    • Databasing incident reports as they are collected
    • Maintain the Pen
    • Check-In and Check-Out supplies/Track inventory
    • Track staff at event/Track staff paperwork
    • Log major incidents/outcomes in the registration database
    • Further duties as assigned by IRT Management

    Skills/Prerequisites:

    • Customer Service Skills
    • Ability to sit for prolonged periods of time.
    • Ability to work as a team in a regimented structure.
    • Active listening and monitoring skills.
    • Ability to communicate via radio.
    • Ability to think on your feet and make quick decisions.
    • High level of organizational skills
    • Experience with Microsoft Office and Google Drive

    If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to thisposition at any time; This description reflects management's assignment of essential functions, it does notprescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  4. Role Purpose:

    IRT Dispatch directs information flow and communications for the department, and keeps track of all of the activities IRT is engaged in on the floor. Commanders work with the dispatchers assigned to their shifts or teams to make sure there is adequate coverage in their areas, and dispatchers are responsible for directing ops and teams, supplying information to ops, and managing their rotations and breaks.

    Duties:

    • Monitor and track radio traffic via team/radio communication
    • Documents and records incidents as needed
    • Responds to and reacts appropriately to situations as they arise
    • Logs incidents with detail
    • Communicate op assignments and rotations
    • Communicate with upper management for elevated situations
    • Log major incidents/outcomes in the registration database
    • Further duties as assigned by IRT Management

    Skills/Prerequisites:

    • Customer Service Skills
    • Ability to sit for prolonged periods of time.
    • Ability to work as a team in a regimented structure.
    • Active listening and monitoring skills.
    • Ability to communicate via radio.
    • Ability to think on your feet and make quick decisions.
    • Ability to work in dark areas for prolonged amounts of time
    • Experience with Microsoft Office and Google Drive

    If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

     


  5. Role Purpose:

    To act as a point of contact in assisting attendees in enjoying the convention by identifying and aiding with accessibility concerns.

    Duties:

    • Document, process, and guide attendees in receiving specialty badges.
    • Acts as guide and information point of contact to attendees.
    • Aids attendees with accessibility concerns.
    • Greets and reaches out to attendees with accessibility concerns.
    • Process attendees payments for badges.
    • Monitors and responds to radio communications
    • Responsible for maintaining the order in line at our booths.
    • Other duties as assigned

    Skills/Pre-Requisites:

    • Active Listening and Observation Skills
    • Bookkeeping Skills
    • Discretion
    • Handle Cash Transactions
    • Detail Oriented
    • Fluent in ASL (preferred)

     

    If you are interested please fill out the volunteer form and specify 'Event Accessibility Services or EAS' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  6. Role Purpose:

    IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with.

    Duties:

    • Monitor and report to dispatch via team/radio communication
    • Documents and records incidents as needed
    • Responds to and reacts appropriately to situations as they arise
    • Directly interacts with attendees to answer questions and help.
    • Patrols line areas
    • Maintain orderly lines in high traffic area
    • Badging and ID checks into Main Programming events
    • Further duties as assigned by IRT Management

    Skills/Prerequisites:

    • Customer Service Skills
    • Ability to walk/stand for prolonged periods of time.
    • Ability to work as a team in a regimented structure.
    • Active listening and monitoring skills.
    • Ability to communicate via radio.
    • Ability speak loudly without yelling.
    • Ability to think on your feet and make quick decisions.

    If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  7. Pre-Convention Registration (Full Weekend Access)

     

    Sep. 1 – Oct. 1

    Oct 2. – Jan. 1 Jan. 2 – Apr. 1 Apr.2 – May 14.

    May 15 – May 19

    Toddler (Ages 0-5)

    Free*

    Free* Free* Free*

    Free*

    Child (Ages 6-12)

    $10

    $10 $10 $15

    $15

    Adult (Ages 13+)

    $48

    $53 $58 $70

    $70

    * A maximum of 2 free toddler memberships can be provided for each paying adult.

    Membership Badge Mailing

    Attendee memberships that are fully paid by April 1, 2019 are eligible for badge mailing at an additional $2 per membership badge. Mailing is only available for purchase until April 1, 2019. All other membership purchases will be available for pickup with photo ID during the convention at a Will Call station in the Registration Hall. Membership badges will be mailed in early April, so keep an eye on the website for announcements.


  8. Role Purpose:

    The Guest Logistics department provides support and assistance to guests of honor as it relates to the convention.

    Duties:

    • Assisting with transportation for Guest of Honor
    • Arranging for travel for Guest of Honor for excursions
    • Via a transportation service or directly driving yourself
    • Assisting with airport pickups and departures for Guests of Honor
    • Assisting with planning excursions for Guest of Honor
    • Coordinating outings with Guest Assistants department
    • Looking up venues and related information in the area for excursions as needed
    • Making reservations for excursions
    • Providing information services for the Guest Relations section
    • Assist with keeping track of Guest of Honor location during the convention
    • Assist with answering radio calls for the Guest Relations section providing information as needed regarding Guest of Honor activities
    • Assisting with other tasks as needed

    Skills/Prerequisites:

    • Meet the requirements for volunteering at ACen
    • Ability to be able to drive strongly preferred
      • Have a valid drivers license and good driving record
    • Availability Thursday Morning through Sunday afternoon
    • Availability Monday morning preferred but not required
    • Ability to work long hours (lots of walking)
    • Professionalism and ability to stay organized while multi-tasking
    • Prior convention experience and knowledge a plus but not required

    If you are interested please fill out the volunteer form and specify 'Guest Logistics' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  9. Role Purpose:

    Guest Assistant Interpreters provide support and assistance to Guests of Honor as it relates to the convention

    Duties:

    • Coordinating communication and necessary translation tasks for Guests of Honor during the convention (Japanese to English/English to Japanese)
    • Planning and assisting with guest-related events while coordinating with other departments as needed
    • Assisting in managing travel arrangements
    • Going out on social outings
    • Wearing business casual attire
    • Assisting with other tasks as needed

    Skills/Prerequisites:

    • Eligible to volunteer at ACen (See Volunteer Staff Requirements at (http://www.acen.org/about-us/volunteer/)
    • Fluent, formal (teineigo) Japanese speaking skill
    • Ability to interpret and translate English into Japanese and Japanese into English
    • Availability Thursday through Sunday of the event
    • Availability to also work Monday morning a plus but not required
    • Ability to work long hours and walk and stand for extended amounts of time
    • High level of professionalism
    • Customer service experience 
    • Ability to stay organized while multi-tasking in a fast-paced environment
    • Excellent verbal communication skills
    • Prior convention experience and knowledge a plus but not required
    • Knowledge of anime industry-related Japanese a plus but not required

    If you are interested please fill out the volunteer form and specify 'Guest Relations Assistants' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  10. Role Purpose:

    Provide guidance and support to departments within the Sales Section during the annual Anime Central planning year and event.

    Duties:

    • Develop contacts with advertising partners as well as implement advertising strategy and execute agreements
    • Assist sales departments on inventory management, staff hiring, scheduling, and SOPs
    • Work with the sales team to ensure operational and customer service excellence
    • Coordinate with department managers to ensure deadlines are being met
    • Track Sales Section purchases and budget utilization to ensure department spend is within budget
    • Assist the Senior Sales Manager with supervising event operations and improving operational efficacy

    Skills/Prerequisites:

    • Prioritize important matters and attended to quickly
    • Strong time management and organizational skills
    • Leadership Experience
    • Inventory or Budget Management experience a plus
    • Appreciation of Disney Sing-a-Longs

    Requirements:

    • Sales, marketing, or retail experience a plus
    • Assistants must have at least one (1) year of current volunteer staff experience in the Midwest Animation Promotion Society.

    To Apply Submit resume and cover letter to sales-sectionchief@acen.org and vss@mapsevents.org by 10/15/2018

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  11. Role Purpose:

    Develop and drive department initiatives of the convention for Artists and Retailers. Lead efforts to develop and maintain relationships with new and existing exhibiting partners in support of department and organizational needs.

    Duties:

    • Respond to Emails within 48 Hours
    • Keep un-archived Emails below 50.
    • Accurately answer emails from Artists, Retailers, and organization committees to the best of your ability while seeking knowledge for unknown answers from Department Manager.
    • Attract potential staff to the Department that have talents beneficial to the Department's success.
    • Perform "Well-Checks" on Retailers, Artists, and Volunteer Staff to audit current operations.
    • Ability to learn operational policy and knowledge to full fill manager on duty activities
    • Work and coach staff so that they meet their responsibilities and assist the primary event fulfilling all associated functions
    • Support department hiring needs pre event.
    • Use, respond, answer to Radio Calls during the event.
    • Take initiative to recommend updates to department policies and functions throughout the year.

    Skills/Prerequisites:

    • Customer Service and Conflict Resolution skills
    • Problem Solving and Documentation
    • Basic Math and Language Comprehension skills
    • Ability to commit to pre and post event responsibilities in addition to at event responsibilities
    • Proficiency in Microsoft Office Suite.

    To Apply Submit resume and cover letter to exhibitspace@acen.org and vss@mapsevents.org

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  12. Role Purpose:

    Main Events Team Members are responsible for overseeing activities and events within the Main Events programming space and coordinating with other departments as necessary.

    Duties:

    • Act in a Professional manner and present a Courteous and Polite demeanor.
    • Maintain calm during stressful and chaotic situations.
    • General knowledge of the Convention in support of the attendee experience.
    • Crowd Control Management: maintain current headcounts; assist with seating and backstage operations;  and check IDs for 18+ Main Events.
    • Maintain communication with the Main Events Manager & Assistant Managers.
    • Refresh schedules and documents as needed internally and with outside departments.
    • Assist attendees and other staff and escalate issues to the appropriate department/level.
    • Report on time for all scheduled shifts and remain on duty until relieved.
    • Execute department initiatives and other duties as assigned by the Department Manager.

    Skills/Prerequisites:

    • Convention staffing experience preferred, but not required. Ninja training a bonus!
    • Theater, technical stage crew, or stage management highly preferred, but willing to train.

    Requirements:

    • Attendance at training events prior to/at the convention and at least one set of Crew Blacks.
    • Departmental Meeting directly following the last all staff meeting at the Hyatt.

    If you are interested please fill out the volunteer form and specify 'Main Events' as the department you are interested in.

     

    Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.


  13. Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.

    About

    Discover our iconic Chicago airport hotel with cutting-edge design, innovative spaces and stylish guestrooms and suites. Experience the convenience of staying at our hotel near O’Hare International Airport, downtown Chicago and shopping destinations, like the Fashion Outlets of Chicago. If you’re visiting for a convention, the Donald E. Stephens Convention Center is conveniently connected to our hotel via the covered skywalk.

    Hyatt Regency O’Hare9300 Bryn Mawr Avenue,Rosemont, Illinois, USA 60018

    ACen 2019 room rates

    Double Bed RoomSingle Occupancy: $219.00Double Occupancy: $219.00Triple Occupancy: $219.00Quadruple Occupancy: $219.00

    King Bed RoomSingle Occupancy: $204.00Double Occupancy: $204.00Triple Occupancy: $204.00Quadruple Occupancy: $204.00

    Parking: $ 20.00 per day

    Parking at the Hyatt is reserved for guests staying at the Hyatt. Parking for hotel guests is currently limited to one (1) car per guest room. If a carpool is possible, it is recommended.


  14. Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.

    About

    Enjoy a freshly baked chocolate chip cookie on arrival in the inviting lobby of the DoubleTree by Hilton Hotel Chicago O’Hare Airport – Rosemont. This Chicago O’Hare hotel is located across from the Donald E. Stephens Convention and Conference Center and only a five minute drive from Chicago O’Hare International Airport. Enjoy complimentary shuttle service to the airport 24-hours a day. Contact the reception desk for shuttle times.

    DoubleTree Hotel O’Hare-Rosemont5460 North River Road,Rosemont, Illinois, USA 60018

    ACen 2019 room rates:

    Double rooms

    Single Occupancy: $216.00Double Occupancy: $216.00Triple Occupancy: $226.00Quadruple Occupancy: $236.00

    King rooms

    Single Occupancy: $201.00Double Occupancy: $201.00Triple Occupancy: $211.00Quadruple Occupancy: $221.00

    Parking: $26.00 per day

    Parking at the DoubleTree Hotel is reserved for guests staying at the DoubleTree Hotel.


  15. E
    Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.

    About

    Welcome to the Crowne Plaza Chicago O’Hare Hotel & Conference Center. Our full-service Rosemont, Illinois hotel delivers newly renovated upscale guest rooms and suites, attentive service and a variety of amenities.

    Our Hotel at A Glance:503 luxury rooms and 32 spacious suites55,000 square feet+ of  VIP meeting space.Exclusive Onsite dining includes; Chicago Fire Oven Pizza or grab a quick bite from, “On The Fly”, serving STARBUCKS coffee.Complimentary  upgraded Wi-Fi in every guest room and in all public spacesPremium high speed available ( fee)Great Service from our devoted staff, ” The way service should be done”.

    Crowne Plaza Chicago O’Hare5540 North River Road,Rosemont, Illinois, USA 60018

     

    ACen 2019 room rates

    King with Sofa Bed Nonsmoking Single/Double Occupancy: $203.00

    Double Queen Bed Room: $210.00

    Parking: Discounted parking rate $17.00 Overnight with in/out privileges

    Parking is on a first come first serve basis. The hotel does not guarantee parking


  16. Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.

    About

    Embassy Suites O’Hare Rosemont completed an $11 million renovation, including guest suites as of April 1, 2017. Located across the street from the Donald E. Stephens Convention Center, our contemporary hotel is designed in the style of Frank Lloyd Wright, with stained glass windows, wooden accents and skylights.

    The hotel is 1.5 miles from O’Hare Airport with a complimentary 24-hour shuttle (contact the hotel for shuttle times). We’re located two blocks from the Rosemont Blue Line CTA station, taking you to downtown Chicago, Illinois, for numerous sightseeing, dining and shopping options.

    Embassy Suites O’Hare Rosemont5500 North River Road,Rosemont, Illinois, USA 60018

    ACen 2019 Room Rates

    Double bed room

    Single Occupancy: $269.00Double Occupancy: $269.00Triple Occupancy: $279.00Quadruple Occupancy: $289.00

    King bed room

    Single Occupancy: $229.00Double Occupancy: $229.00Triple Occupancy: $239.00Quadruple Occupancy: $249.00

    Parking: $26.00 per day

    Parking at the Embassy Suites Rosemont O’Hare is reserved for guests staying at the Embassy Suites Rosemont O’Hare .


  17. Position: IRT Staff Member - Line Control

    IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with.

     

    Duties:

     

    Monitor and report to dispatch via team/radio communication

    Documents and records incidents as needed

    Responds to and reacts appropriately to situations as they arise

    Directly interacts with attendees to answer questions and help.

    Patrols line areas

    Maintain orderly lines in high traffic area

    Badging and ID checks into Main Programming events

    Further duties as assigned by IRT Management

     

    Skills/Pre-Requisites:

     

    Customer Service Skills

    Ability to walk/stand for prolonged periods of time.

    Ability to work as a team in a regimented structure.

    Active listening and monitoring skills.

    Ability to communicate via radio.

    Ability speak loudly without yelling.

    Ability to think on your feet and make quick decisions.


  18. Guest Assistant Interpreters provide support and assistance to Guests of Honor as it relates to the convention.Responsibilities include but are not limited to-

    - Coordinating communication and necessary translation tasks for Guests of Honor during the convention (Japanese to English/English to Japanese)

    Planning and assisting with guest-related events while coordinating with other departments as needed

    Assisting in managing travel arrangements

     - Going out on social outings

    - Wearing business casual attire

    - Assisting with other tasks as needed

    We are looking for candidates with the following qualifications:

    -Eligible to volunteer at ACen (See Volunteer Staff Requirements at (http://www.acen.org/about-us/volunteer/)

    -Fluent, formal (teineigo) Japanese speaking skill

    -Ability to interpret and translate English into Japanese and Japanese into English

    -Availability Thursday through Sunday (May 17th – May 20th, 2018)

    -Availability to also work Monday (May 21st) morning a plus but not required

    -Ability to work long hours and walk and stand for extended amounts of time

    -High level of professionalism

    -Customer service experience

     -Ability to stay organized while multi-tasking in a fast-paced environment

    -Excellent verbal communication skills

    -Prior convention experience and knowledge a plus but not required

    -Knowledge of anime industry-related Japanese a plus but not required

     

    Interested candidates, please send your resume and a cover letter to both guestassistants@acen.org and guestinterpreters@acen.org so that we can respond to your application in a timely manner.  We look forward to hearing from you!


  19. Please join us in giving a warm Anime Central welcome to Cherami Leigh as a 2018 Guest of Honor!

    Cherami Leigh has been in the industry for 20 years. She has been in over 75 commercials, and has worked on over 100 anime projects including “Lucy” in Fairy Tail, “Asuna” in Sword Art Online, “Road” in D. Grayman, “Lizzie” in Black Butler, “Mai” in Ghost Hunt, and “Patty” in Soul Eater and has worked on over 20 video games- including playing DLC “Gaige” in Borderlands 2, Quartermaster “Corporal Green” in Call of Duty: WW2, and “Ikrie” in Horizon Zero Dawn’s DLC. She voices “Sailor Venus” in Sailor Moon,”Tomie” in Mob Psycho 100, “Kudelia” in Gundam: Iron Blooded Orphans, “Claudia Peer” in Gundam: Thunderbolt, “Ilia” in RWBY, “A2” in Nier Automata and “Makoto” in the Persona 5. And was recently announced to be playing “Sarada” in Boruto: Naruto The Movie and multiple characters in Fire Emblem: Heroes, as well as playing “Cagalli” in the new release of Gundam SEED and “Tomie Katana” in French series Last Man. She has a lead role in the animated feature “Ribbit,” has guest starred on “Doc McStuffins” and plays “Peanut Big Top” in the La La Loopsy Girls. She starred in Shane Dawson’s “Not Cool” and the Starz Original Series “The Chair.” She has appeared in the Emmy Award Winning “Temple Grandin”, as well as “Friday Night Lights,” “The Deep End,” “Chase,” “Shameless,” “Bones,” “NCIS:LA” and “Longmire” to name a few. She worked on “Fast Food Nation,” with Richard Linklater, “The Hottest State,” with Ethan Hawke, “The Mist,” with Frank Darabont among others. She also stars in the recently released faith based drama “Beyond the Farthest Star.”She also starred in and produced two seasons of the award winning webseries “Throwing Stones,” as well as “CONfessionals.” She also has a daily affirmation based show “Love and Light” featured on Anime Unlocked along with other projects in various stages of production she is excited to share!
     

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