acidtreat101, on 12 April 2013 - 12:33 AM, said:
I wasn't gonna say it...I really wasn't. The site went down, I couldn't get tickets until an hour later...but hey, I still got in to the section I wanted, 103. Or so I thought. It ended up being overbooked...just like I was worried about after the site was taken down. Because I wasn't one of the first people to manage to access the FUBARed site, I got pushed out of the section I ordered and wanted. So I am gonna say it to satisfy my own anger...
I TOLD YOU SO!!!!!!!!!!!!!!!!
I tried to warn you guys that the traffic was going to be overwhelming. But you brushed it off. The traffic wasn't "more than could have been predicted" because it was EXACTLY what I predicted. I know...it's hard to listen to some random person on the internet. But you were warned...and because I was correct, I think I have the right to say that. As someone who lost their place in the best section, I think we deserve some recompense. My suggestion is that anyone who was forced to move because of no-fault of their own should be given priority access to the autograph session, above the rest of the concert ticket holders. Maybe that isn't fair to those people who happened to not be in a section that was affected...so what? What happened to us wasn't fair either. So at this point, it's up to ACen whether or not that want to give good customer service, or if they want to continue dropping the ball and have the reputation for incompetence and bad customer service.
By the way, yes I am furious. And I won't apologize for it.
I will only say a few things about this.
First, I'm really sorry that this happened. You did warn us, and I had the same concerns. Once I'm back in the U.S. I will be looking more deeply into this matter.
Second, site traffic was high, but not as high as the traffic when Artist Alley registration open (it sells out in a matter of minutes), and the site did not go down. We do have an inquiry/complaint in to our hosting company about why the site slowed to such an extent.
Next, and this is the part I'm most displeased with, is that there was a significant bug in the ticketing system programming for this item. I'd like to say more about this, but for HR reasons, I cannot publicly. This will be the focus of my follow up.
Lastly, there will be no compensation for purchasers who were moved out of Section 103 due to overbooking. Feel free to talk to me if you would to cancel your ticket and receive a refund, but I won't do anything beyond that.
I'd like to focus on the fact that we're bringing a very talented group to perform at ACen and not on the technical issues that have caused this issue. I still have a lot of work to do to make this concert the best it can be, and I would like to devote my time and effort to see that happen.