If you'd bothered to check Bloo09's profile, you'd see that she was last active on 3/23. You might have just missed her via pm or, perhaps, she didn't see it among the many other messages she likely receives as a department head. We don't know what's going on in the lives of the staff and it's reprehensible to infer that the staff should only exist to cater to our needs. There are other methods to contact them, and there are other staff members. Did you try messaging another mod or staff member? Your post doesn't indicate that you did; I recommend that route before bashing the entire staff.
We are talking about a department head. They may be a volunteer, but they still have a job to do and if they can't do it then they should step down. Keep in mind that there is less than two months until ACen and people that put in panel requests last year and still don't know if their panel was approved. Take a little time to research the meaning of the word reprehensible before you casually throw it around. Also, I never said or implied that staff existed to cater to my needs, so take a little time to re read and then you can make an educated response to this thread and not an asinine one.