I know a big problem with filling out paperwork in line is the lack of pens, or the inability to get a solid surface to write on. I also liked the fact that the badges had the QR codes. The idea I have for reg would basically be a 3-step process. I was in Artist Alley this year, so did not go through the reg lines. If any of this is already done - my apologies!
- Have 2-4 people outside with clipboards, forms, and pens to go through the registration line and have people pre-fill out the forms.
- Get the clipboards that have space in them for 50-100 sheets of paper, and clip as many forms as you can to the top part of it (this would reduce the number of times forms need to be refilled).
- Have each person with a clipboard wait for the attendee to fill out the form before moving onto the next person. This is possible if there is someone from registration available as soon as people start to line up (this year, there were people in line on Thursday when we arrived at the convention center at 1pm!).
- Also have the ability to pre-print registration forms online for those who missed pre-reg.
- Hand-write badges for at-con registration. This works so much faster than waiting for the printers...
- Have pairs of QR codes pre-printed on stickers/permanent labels - 2 QR codes per person.
- Stick 1 QR code on the badge, put the other on the form in a designated area.
- Have 3-4 people (during registration) start entering the information into the computer systems using the QR code on the form to make sure it all matches up.
- When registration starts winding down, start adding more people to this task since it will get back-logged.
This may not be the best process, but it is an idea.