Krystal, on 02 November 2010 - 10:09 PM, said:
I dunno. I got yelled at by that one person and his girlfriend, but I seriously think that ALL security positions need a psychological evaluation. I'm not saying anyone needs to go to a therapist, but if people are predisposed to anger, they probably should be in less stressful departments unless they've for sure got everything under control. I understand what it sounded like, but I'm not calling people crazy. I'm saying that people who did not belong as a volunteer were chosen because there is NO screening. I don't know how you guys do it at Acen, but I heard at Youmacon, they chose volunteers AT the con.
Why can't you send in an application to be a volunteer before the con starts in order to have the best possible team chosen?
Call me cold-hearted, but I think that putting completely random people in charge over 9,000 congoers is trouble.
Staff members are NOT chosen at the con. Volunteers are people who choose to volunteer at the con itself, but they are not staff. There might be a few volunteers helping with lines, but they are volunteers (and would have a wide volunteer badge behind their normal badge so it sticks out on either side) and are NOT staff. Every con (including ACEN) will have people who volunteer to help while they are at the con... the con depends on people volunteering, but once again, these people are not staff members.
Actual staff at Youmacon are interviewed by the Department Heads before they're accepted on staff. Security are all brought in through the person who has been running Security since Year 1 and those are all decided pre-con and are usually the same people every year as well.
As for psychological evaluations... no con can afford to do that for staff members. Frankly, if a con required me to have a psychological evaluation for a staff or volunteer position that I receive NO pay for and NO thanks, I wouldn't staff. And anyone who has met me knows that I'm a cute & fun girl, but when I work I bust my chops and do the best I can while trying not to piss people off. But even knowing that I could pass a psychological evaluation easily, I still wouldn't go it. If my job that I get paid for doesn't require one, why should a convention that I am not paid at require it?
Also, people are able to fool psychological evaluations pretty easily... you just need to know what answers to give. I worked for a Mental Health Clinic for a while so I know that for a fact. But since staff member normally keep staffing year after year and are interviewed by the department head (even if it's just over chat or phone) that does help weed out the aggressive ones.
And once again, if you have a complaint against a staff member OR a volunteer, the best thing you can do is give a description of the person, their name, and the problem.
This post has been edited by Shay: 02 November 2010 - 10:22 PM