Online Payment Is Now Available!
Posted 18 March 2007 - 12:28 AM
I hit a slight hitch, I just finished my on-line pre-reg for a standard badge (with the option of it being mailed to my door step) yet I was charged 46.50 instead of 41.50.
I can see you guys and gals have your hands full but is there anything that can be done to get my 5 bucks back?
Thanks for your time and keep up the wonderful work!
Posted 18 March 2007 - 06:08 PM
Posted 18 March 2007 - 10:14 PM
I was worried about this for a long time.
I just did the online payment.. but I'm slightly confused.
I did it before the tier 1.. which was $40
I got the special badge.. $5
And I got the badge mailed to me.. $1.50
By my math, that's 46.50.. yet I was charged 51.50 to my card. Did prices go up or something?
As he said, thank you so much.
Buuutttt at the same time, I'm having these problems as well.
$40 For the registration, $5 for the special badge, and $1.50 for it to be mailed.
Says the amount charged was $51.50.
Posted 18 March 2007 - 10:29 PM
Edit: whoops looks like everyone else if having the same problem... I'm sure you guys are on it n.n" sorry to bother you....
Posted 19 March 2007 - 11:46 AM
I just put a payment through last night and the bug isn't fixed. I sent e-mails to registration because I have several more to register. What is being done about the overcharge? Thanks.
Posted 19 March 2007 - 12:55 PM
I apologize deeply for this bug. A miscommunication about the extension of Tier I happened and the program's settings were not updated to take this into account. The bug has been fixed.
Contact AngelMercury for refunds - she's our treasurer.
Once again, I'm sorry for this bug causing an overcharge. If there are any programming-related questions or concerns, please PM or IM me with them.
Posted 22 March 2007 - 04:08 PM
I registered online quite awhile ago (like a month), and printed off the page that the site directed me to after finishing online registration... I filled that out and sent it in through the mail on March 4th. Whenever I check the prereg page, it says that I haven't paid yet... I haven't been able to get ahold of anyone at Acen, and if it's a problem with the credit card, I would like to know... but I'm really worried that my letter hasn't gotten there yet. If an admin can help me with this, I'd really appreciate it ;
Posted 22 March 2007 - 07:05 PM
I registered online quite awhile ago (like a month), and printed off the page that the site directed me to after finishing online registration... I filled that out and sent it in through the mail on March 4th. Whenever I check the prereg page, it says that I haven't paid yet... I haven't been able to get ahold of anyone at Acen, and if it's a problem with the credit card, I would like to know... but I'm really worried that my letter hasn't gotten there yet. If an admin can help me with this, I'd really appreciate it ^_^;
Alona - and anyone else who paid via mailing in the paystub with questions about whether their credit card or check payments have gone through should contact FrenizedFury via PM or via email at firstname.lastname@example.org . He is the registration DH and will be able to help you through any problems or concerns you have.
If you have trouble with (a) being unable to log into your group or (b)online payment by credit card, you can direct those to me via PM or you can contact me via IM. My contact info is on my profile page. I will do my best to get back to you in a timely fashion - I usually handle and solve these two problems within 24-36 hours.
In addition to these three problems, (a)we are aware of the bug where the printed-out paystub for a group will show the group leader's last name for all members and we have deemed it too low of a priority to be fixed in the near future as it does not hinder your payment nor our processing of the payment and does not mean that the last names of your groupmates will be printed that way on their badges, because the last name bug is only a display issue for the PDF and does not represent the state of that information in the database.
If you have a problem that does not fall into any of these categories, feel free to PM me and I will try to point you in the approriate direction. We know there have been a lot of glitches in this year's registration process, and we apologize and thank you for your immense patience in these matters. Believe me when I tell you that next year's preregistration system should work quite a bit better.
Edited: for formatting bug.
Posted 23 March 2007 - 03:18 PM
Thank you for your time!
Posted 25 March 2007 - 03:02 PM
Posted 02 April 2007 - 01:47 PM
eternal sailor uranus (breifly)
momiji from fruits basket
princess sailor uranus
Posted 02 April 2007 - 10:56 PM
If you PM me with your ConfCode I should be able to help you.
Posted 03 April 2007 - 01:55 PM