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2012 IRT Complaints Complaints for IRT of ACen 2012

#1 User is offline   Kiezer 

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Posted 03 May 2012 - 12:44 PM

I know that there must be some bad to go with the good, especially since I came across some things. Post complaints here to make sure that they get read by the appropriate people!
IRT OP Kiezer

ACen 2013 - Special Events IRT
ACen 2012 - Special Events IRT

#2 User is offline   cosplayguy 

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Posted 03 May 2012 - 01:55 PM

The IRT I interacted with were all professional and seemed to do their jobs quite well. I saw one poor IRT trying to move a giant pallet of water bottles through a crowd and he seemed to be getting pretty frustrated, but given the circumstances I can't say I blame him. Thanks for the hard work everyone!

#3 User is offline   okaonos 

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Posted 03 May 2012 - 06:03 PM

I just posted a complaint in the general complaints area... Didn't realize there was an IRT specific thread. Reposting here in case the other one doesn't get seen.

I had an issue with IRT that could have very easily been avoided this year...

Just outside my hotel room's door, there was an elevator. There was no sign, and I didn't require a special key or something to operate it, so one would assume it was a normal elevator. When I got to the lobby floor, I walked out to discover an IRT waiting just down the hall. He stated it was a service elevator for staff only, and he would need to take my badge number. When I mentioned that there was no sign to indicate it wasn't for public use, I was told that the hotel wasn't letting them put up signs. I then discovered later from a different IRT that there WERE some signs posted, but not on each floor.

I have never had an issue in all 8 years I've been going to ACen. And I have certainly NEVER had my badge name/number taken down by anyone. If staff needs certain elevators set aside for themselves, that I completely understand. But common sense would tell you that you need to let the public know. Have signs clearly visible in and outside the elevator. Have the elevator require a key in order to operate, etc.

I was innocently using an elevator placed directly outside my room, that wasn't labeled otherwise. As result, I get a strike against me. That is simply unacceptable by anyone's standards.
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#4 User is offline   Mika 

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Posted 03 May 2012 - 09:32 PM

View Postokaonos, on 03 May 2012 - 06:03 PM, said:

I just posted a complaint in the general complaints area... Didn't realize there was an IRT specific thread. Reposting here in case the other one doesn't get seen.

I had an issue with IRT that could have very easily been avoided this year...

Just outside my hotel room's door, there was an elevator. There was no sign, and I didn't require a special key or something to operate it, so one would assume it was a normal elevator. When I got to the lobby floor, I walked out to discover an IRT waiting just down the hall. He stated it was a service elevator for staff only, and he would need to take my badge number. When I mentioned that there was no sign to indicate it wasn't for public use, I was told that the hotel wasn't letting them put up signs. I then discovered later from a different IRT that there WERE some signs posted, but not on each floor.

I have never had an issue in all 8 years I've been going to ACen. And I have certainly NEVER had my badge name/number taken down by anyone. If staff needs certain elevators set aside for themselves, that I completely understand. But common sense would tell you that you need to let the public know. Have signs clearly visible in and outside the elevator. Have the elevator require a key in order to operate, etc.

I was innocently using an elevator placed directly outside my room, that wasn't labeled otherwise. As result, I get a strike against me. That is simply unacceptable by anyone's standards.


This set of service elevators has been an issue for the convention and hotel staff for years now. With the influx of thousands of people on this one weekend and the main elevators clogged, much of the time attendees go and use the Hotels Service Elevators. This is the set of elevators you rode down on.
Let me explain a little first. This set of Service Elevators are not for the ACen Staff to use, but for the Hotel Staff to use. It is how the room service and housekeeping get to and from the rooms so quickly and efficiently. In the last few years this was not able to be done very well by hotel staff because of the huge numbers of non-hotel staff using them because the main elevators were clogged with people and/or broken. The hotel asked us to man this set of elevators and keep a record of who was using it, or lose the use of it (for EMRT and all emergency situations) completely. They had also asked us to do something about the main elevator issue as well (that's why you saw IRT operatives manning the main elevators so much of the time). The signs that were posted are the sign placards that the hotel has posted (hard plastic ones like you see in the stairwells). ACen/IRT was not permitted to place more signage on each level however.
IRT was complying with the request of the hotel to make sure that non-hotel staff was complying with hotel policy and guidelines.
I apologize that the signage was not easily seen. I will be requesting that next year we are permitted to place more signage to make it more clear that these elevators are not for hotel guests to use.
Mika
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#5 User is offline   Cricket 

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Posted 03 May 2012 - 11:51 PM

Also, Do not think of it as a strike against your name period, it was a warning for just this year, So unless you had a written warning by an A/DH, Don't stress over it too much. ;)

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#6 User is offline   Galexia 

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Posted 04 May 2012 - 07:28 AM

Just as a side note there were two IRT folk who were very helpful. I mentioned them in the Acen Survey. I just wanted to say thanks to the petite gal with the short brownish/reddish hair, and to the lady who manned the doors after the fire drill who was in charge of letting in people with special needs.


Complaints Regarding the IRT Elevator folk

When my family and I were boarding an elevator Saturday night after the masquerade, one of my daughters was separated from us in the huge rush of people. My husband went to put out his arm to stop the doors from closing and my daughter getting completely cut off from us so that she would have time to get to the elevator. Instead of understanding that parents worry about their children and that it is instinctive to protect kids, the IRT chick in the elevator yelled at my husband not to touch the doors and tried to ream him out for it. That to me is inexcusable.

The second incident came at check out time -somewhere around 9:30-10:30ish. While I was packing up everything my husband and our three children were taking the packed items and running them to the car. Both times he went to use the elevator the IRT staff (one male one female) told him that he couldn't get on the elevators since they were "full." In both cases there was a little bit less than half of the total amount of people you could fit into an elevator. As a result they (husband and eldest) carried rolling suitcases from the 5th floor down the stairs while our 10yr old son and 7 yr old daughter carried smaller items down.

Its nice to see that some of the IRT staff don't care so much about Children and their well being. To let these elevators go only partially full when tons of people need to use them and get all packed up before check out time is not good. Some of the IRT staff in the elevator saw this as an opportunity to assert their authority over people in a foolish fashion. This is one of the many reasons that I doubt we'll be returning next year. Which is sad in a way for us since my husband and I have been attending for 7 years now. Alas, Acen has become less of an Anime Convention with the main focus being the dances /music versus Anime/Manga with a side of music.

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