[Voltaire30]

Hello Forum Goers,

This is your friendly neighborhood Exhibit Space DH, Phillip. I have gotten a lot of emails over the years pertaining to exhibitors and related activities, so I decided that creating an FAQ would speed up the process of getting you an answer to your question, because if you have a question, chances are, someone else has the exact same question.





So Without further delay, below is the F.A.Q. which will be updated as more questions come in.

This FAQ may get a bit long, so if you know what you’re looking for hold the CTRL and F keys (or APPLE and F keys for our mac friends) to search the page quickly through your browser’s find feature.





Disclaimer: All of the below questions have actually been asked numerous times, so in an effort to get the correct information to you faster I have posted both the question and the answer in this topic. The list will continue to grow as the convention year progresses helping to further the process of answering questions ASAP.

1. Can any exhibitor sell food?
No. EVERY Exhibitor is prohibited from selling, or making otherwise available ANY food, drink, snack, edible, or ingestible items distributed for sale or free.

2. What happens if an exhibitor is selling food?
They are warned once, then if it happens again, they are removed from the event. So please don't encourage your favorite exhibitor to bring food to the event.

3. What do I do if I see bootleg Merchandise?
REPORT IT. Please notify the Exhibit Space Team ASAP!! We will handle the reported situations as they arrive.

4. What if I saw bootleg Merchandise being sold, and I tell the Exhibit Space team after the event is over?
Then we can't really follow-up with the claim without proof.

5. What should I do if I see someone stealing from an Exhibitor?
Well that is a tricky issue, but thank you for asking. Ideally no one would steal from any one, but unfortunately that is not the case.
If you see the incident taking place you are now a witness so you now can notify the necessary individuals who can help resolve the issue, which is IRT & Exhibit Space Team & Exhibitor.
Please do not attempt to restrain the individual in any way.

6. What if I see an attendee being sold live steel without either proper ID checks, or proper wrapping?
Ideally this will never happen, and everyone will follow all regulations, unfortunately mistakes can be made.
Notify the Exhibit Space Team & IRT immediately! This activity is illegal and/or against our rules and regulations.

7. What if I see Decals or Stickers being sold that are not properly marked and labeled with the appropriate copyright information?
Notify the Exhibit Space Team immediately!!

8. "Insert Name" Exhibitor is not at ACen. I would like to suggest they attend. What can I do?
Send us an email expressing that you would like to see them at ACen. We can then look at contacting them and seeing if they are interested in Vending at ACen.

9. "Insert Name" Exhibitor is no longer at ACen. I would like to see them back. What can I do?
Send us an email expressing your interest in their attendance at ACen. We can then make sure the request is recorded and proceed from there.

10. I have a complaint about "Insert Name" Exhibitor.
Ideally I hope no one has a complaint, but I know sometimes certain situations may arise. Send us an email or approach us explaining the situation and it will be recorded so we can proceed from there.

11. I wasn't able to purchase "insert name" item from "insert name" exhibitor. How can I go about contacting them?
If they have a public website, we will direct you towards that, if it is not available on the ACen website.
If they do not have a public website, we will forward your intent to them, where they can then decide if they can contact you.

12. I bought "insert name of item" and now I don't like it.
While I feel for what you are currently going through, we can not act as a third party negotiator to get your money back or exchange items.

13. I have more questions...
Please ask. We can add them to the FAQ as they are asked.

[Kent]

So I suppose candy is considered food right?
It's pretty hard to find Hi-Chew and I love that stuff. Pocky you find almost everywhere now. I bought a bunch of it at AMKE for 2 for $3 which I thought it was a good deal.

[Voltaire30]

Kent, on 17 April 2012 - 09:29 PM, said:

So I suppose candy is considered food right?
It's pretty hard to find Hi-Chew and I love that stuff. Pocky you find almost everywhere now. I bought a bunch of it at AMKE for 2 for $3 which I thought it was a good deal.

Sadly yes

I love the stuff too, but not type of drink / food / candy is permitted to be sold at the event by anyone but the venue.

[Lina]

Kent, on 17 April 2012 - 09:29 PM, said:

So I suppose candy is considered food right?
It's pretty hard to find Hi-Chew and I love that stuff. Pocky you find almost everywhere now. I bought a bunch of it at AMKE for 2 for $3 which I thought it was a good deal.

If you have the time to before or after ACen, hit up Mitsuwa. They have Hi-Chew and lots of yummy stuff there. It's not too far from ACen either.

[KnitChick]

Kent, on 17 April 2012 - 09:29 PM, said:

So I suppose candy is considered food right?
It's pretty hard to find Hi-Chew and I love that stuff. Pocky you find almost everywhere now. I bought a bunch of it at AMKE for 2 for $3 which I thought it was a good deal.

Try 7-11. There was a booth giving away Hi-Chew at C2E2 & they handed me a card saying it was at the 7-11 booth at con. (I kinda hope that's the case since I love it too & I don't get to Mitsuwa nearly as much as I'd like)