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FAQ Forum Questions

#1 Guest_SongstressLenne_*

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Posted 21 July 2010 - 09:29 AM

Hey there,
After the forums cleanup, I spoke with a few moderators and came up FAQ list for the most common questions that we are asked. I hope this helps some users.

FAQ Forum Questions:

1. I registered for the forums but I keep getting error messages about "not being to perform this action". What gives?
A: Send an e-mail to forums@acen.org with your username and I will look into it for you.

2. I'm using my ACen Registration account name to log in here, it won't work, why?
A: Your ACen registration account does not sync automatically to create a forum account; you need to create a forum account here : https://www.acen.org...ection=register. Also your forum account does not also automatically sync with a Registration account; if you want to attend the convention you will need to create a ACen Registration account here: http://www.acen.org/registration/.

3. I am new! I want to make friends on here but I am shy. What do I do?
A: Create an introduction thread here http://www.acen.org/...-introductions/ . Also don't be afraid to private message (PM) users, staff, moderators or admins if you want to chit chat. Most of us are extremely friendly.

4. I asked a question about the convention but I'm being ignored, and I need an answer. What do I do?
A: Private message the specific moderator for that subforum (as seen here http://www.acen.org/...tats&do=leaders) and link them to the question. If you do not receive a response, please contact me and I will find the appropriate person to answer the question for you.

5. I want to change my forum username. Who handles that?
A: An admin on the forums. Private message one of us and we will handle it for you.

6. I am a staffer (or I just changed departments) and I need my account changed to indicate my new staff status. Who do I talk to to get that changed?
A: Private message Purplegoddess and she will prompt you from there.

7. I cannot see my new profile picture that I uploaded. Did I do something wrong?
A: No; refresh your window or clear your cookies you will be able to see it after this.

8. A spammer, I see a spammer! How do I get rid of it?
A: There is a report button on every post. Click the report button, fill out the form and watch the moderators duke it out on who vanquishes the spammer first.

9. I understand you can report a forum user. How do I report a ACen staff member or moderator/admin for behavior?
A: Private message a forum admin. (Reporting a user will send a message to all of the forum moderators - perhaps even including the person in question, if you are reporting a moderator.)

10. How can I have my topic stickied if I am not a staffer?
A: Unless it is a really helpful topic that the moderators don't want to get lost in the shuffle your topic will not be stickied. We want to keep the forums as organized as possible.

11. How do I get a custom forum title?
A: Custom forum titles are earned, not given. Moderators will reward them if a user is being a rock star and going above and beyond what is required. Also, contests are held every so often to earn one.

12. How do I become a global moderator or moderator?
A: Moderators are mainly staffers because they have to know ACen policies and procedures. Moderators are added upon the Forums Adminstrator (that's me) seeing a outstanding performance or upon a moderator petition from current moderators. Also, each subforum has departmental moderators that are added at the request of the appropriate Department Head.

13. How does your warning system work?
A: We have 5 stages of warnings/penalties:
  • Verbal Warning
  • Second Verbal Warning and/or Temporary Suspension
  • First/Second Temporary Suspension
  • Second/Third Temporary Suspension
  • Permanent Account Ban

Depending upon your violation a step or two may be skipped. If you ever feel you are being given an unfair warning please do not hesitate to contact an administrator. Neither staffers nor moderators are above the warning system.

14. A moderator or administrator is doing a super job. Is there a way I can let people know?
A. You can email forums@acen.org

15. I have a question that isn't on here, where do I go?
A. Either ask below or PM a moderator.


#2 User is offline   KirbyFanOne 

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Posted 21 July 2010 - 10:02 AM

View PostSongstressLenne, on 21 July 2010 - 09:29 AM, said:

3. I am new! I want to make friends on here but I am shy. What do I do?
A: Create an introduction thread here http://www.acen.org/...-introductions/ . Also don't be afraid to private message (PM) users, staff, moderators or admins if you want to chit chat. Most of us are extremely friendly.


The best way I can add onto this is post in the hangout threads (and theres a bunch) and just become part of the conversation(s). When people start noticing what makes you tick and vice versa, then you can feel more comfortable approaching them.

If you can get over the initial shyness, go to a meet-up outside of ACen or meet other forumites at the con. I ran into a few of them and they were all pretty nice people.

Also I destroyed your pretty lavender text, I'm sorry ):

This post has been edited by KirbyFanOne: 21 July 2010 - 10:03 AM

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#3 User is offline   wrexness 

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Posted 21 July 2010 - 12:11 PM

View PostSongstressLenne, on 21 July 2010 - 09:29 AM, said:

5. I want to change my forum username. Who handles that?
A: I can, and so can any other admin on the forums. Private message one of us and we will handle it for you.

This option also seems to be available to all users. From the drop-down in the upper right-hand corner, select My Settings, then Change Display Name from the left-side menu.
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#4 Guest_SongstressLenne_*

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Posted 21 July 2010 - 12:19 PM

View Postwrexness, on 21 July 2010 - 12:11 PM, said:

This option also seems to be available to all users. From the drop-down in the upper right-hand corner, select My Settings, then Change Display Name from the left-side menu.



Some users have attempted it and have gotten locked out of their accounts. You can attempt it but there is a possibility for error and getting locked out of your account. Some have been successful as well.

Also users usually want their login-in changed to match their display name as well and there is no prompt on the user side to do this.


#5 User is offline   wrexness 

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Posted 21 July 2010 - 12:57 PM

View PostSongstressLenne, on 21 July 2010 - 12:19 PM, said:

Some users have attempted it and have gotten locked out of their accounts. You can attempt it but there is a possibility for error and getting locked out of your account. Some have been successful as well.

Also users usually want their login-in changed to match their display name as well and there is no prompt on the user side to do this.


Ooo~ Did not know that. But I recalled that ability because Taiyaki mentioned it after he changed from Zero to Oni.
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#6 User is offline   redx1 

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Posted 21 July 2010 - 01:48 PM

View Postwrexness, on 21 July 2010 - 12:57 PM, said:

Ooo~ Did not know that. But I recalled that ability because Taiyaki mentioned it after he changed from Zero to Oni.

And since when has Taiyaki given good advice?!?

:rolleyes:
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#7 User is offline   pyrrhicvictini 

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Posted 06 January 2013 - 09:16 AM

I'm sorry if this is in the wrong thread, I don't know where to put it really, but is there a way to change the topic description for a thread?
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#8 User is offline   rondo 

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Posted 18 February 2013 - 08:56 AM

View Postpyrrhicvictini, on 06 January 2013 - 09:16 AM, said:

I'm sorry if this is in the wrong thread, I don't know where to put it really, but is there a way to change the topic description for a thread?


You will need to alert a mod to change a title of a thread. And this response is horribly late?

This post has been edited by rondo: 18 February 2013 - 08:56 AM


#9 User is offline   invalidname 

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Posted 03 December 2013 - 03:53 PM

View Postwrexness, on 21 July 2010 - 12:11 PM, said:

This option also seems to be available to all users. From the drop-down in the upper right-hand corner, select My Settings, then Change Display Name from the left-side menu.

I'm not seeing a "Change Display Name", and obviously my nick got super-mangled (would prefer "invalidname", not "invalidnameinvalidname inv"). Any other options? Thanks in advance.

#10 User is offline   JujuFox 

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Posted 03 December 2013 - 04:12 PM

View Postinvalidnameinvalidname inv, on 03 December 2013 - 03:53 PM, said:

I'm not seeing a "Change Display Name", and obviously my nick got super-mangled (would prefer "invalidname", not "invalidnameinvalidname inv"). Any other options? Thanks in advance.


As normal members we don't have that option. I had to have a admin change mine a while back, but I forgot who I asked to do it.
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#11 User is offline   Valkyrie 

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Posted 03 December 2013 - 04:48 PM

View Postinvalidname, on 03 December 2013 - 03:53 PM, said:

I'm not seeing a "Change Display Name", and obviously my nick got super-mangled (would prefer "invalidname", not "invalidnameinvalidname inv"). Any other options? Thanks in advance.


There you go, all fixed. ^^
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#12 User is offline   invalidname 

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Posted 03 December 2013 - 05:33 PM

View PostValkyrie, on 03 December 2013 - 04:48 PM, said:

There you go, all fixed. ^^

Thanks!

#13 User is offline   Rinzle 

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Posted 25 January 2014 - 01:16 AM

I have a friend who cant login to her forum account and keeps getting an error. She also has panelist questions and has contacted the proper people multiple times but is not receiving any responses and is slightly frustrated about the whole ordeal.
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#14 User is offline   Valkyrie 

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Posted 25 January 2014 - 01:48 AM

Is she a new member, by chance?
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#15 User is offline   Rinzle 

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Posted 25 January 2014 - 03:16 AM

No, i know she had similar issues last year with the same results.

This post has been edited by Rinzle: 25 January 2014 - 05:34 AM

ACen 2014 cosplays
Entire Weekend I will either be in Neo queen serenity or Princess serenity
Past Cons
Otakon 2013-Anime Midwest 2013-ACen 2013-Anime Milwaukee 2013-ACen 2011- No Brand Con 2008-
Past cosplays
Neo Queen Serenity v.1-Usagi Tsukino School uniform-Yuna FFX-Princess Serenity-

#16 User is offline   Alkaren Hyralt 

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Posted 25 January 2014 - 11:42 AM

You'll need to message me more info so I can look in to why she is having issues, like her display name, error, etc.
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#17 User is offline   Rinzle 

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Posted 26 January 2014 - 03:55 AM

Pm'd you her info. Thanks :)
ACen 2014 cosplays
Entire Weekend I will either be in Neo queen serenity or Princess serenity
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Otakon 2013-Anime Midwest 2013-ACen 2013-Anime Milwaukee 2013-ACen 2011- No Brand Con 2008-
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Neo Queen Serenity v.1-Usagi Tsukino School uniform-Yuna FFX-Princess Serenity-

#18 User is offline   Kiryuu Mikage 

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Posted 05 March 2014 - 01:27 AM

I changed my avatar and in my option section it is showing the picture I uploaded(the picture I want), but the picture shown next to forum posts are still the old picture(the picture I don't want). Is there any way to fix that?
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#19 User is offline   Alkaren Hyralt 

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Posted 15 May 2014 - 03:43 PM

Reupload your avatar picture, it should work now.
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#20 User is offline   xxBCfreakxx 

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Posted 22 May 2014 - 01:10 PM

Hi I just have a quick little question/complaint, should be relatively simple. But, I've noticed I don't have the option to delete any of my forum posts. I know that after a certain amount of time the option isn't available, but I posted one a few days ago and sort of changed my mind on it, if that makes any sense xD but I'd like to delete it instead of just leaving it to take up space in the forums :T

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