Posted 24 April 2012 - 11:50 PM
Well, today I likely gained a horrid reputation up front with a couple of the cashiers for something I didn't even do. All because my supervisor got me involved with a price match and coupon scam that's been going on for awhile and we're just now trying to stop it.
Now, for those who may be a little unfamiliar, Walmart has a price match policy which allows you to match sale items from competitors' stores at Walmart for their advertised prices to try and make it convenient for you to do all of your shopping at one store. However, due to customers not needing to have the ad and not all cashiers are familiar with what may or may not be in each stores' ads for that specific week (plus not every Walmart may have the ads up at customer service as they likely should for associate reference), it leads us wide open for scamming. Also thanks to the show Extreme Couponing, which has highlighted several illegal couponing practices, people have come into our store and have walked away with $200-$400 in items for pennies or we've even paid them to take the items out.
Today, one of my cashiers broke one of the big rules up front by letting two of her friends go through her line. I've seen them in here before, as they seem to be in here every week or so. When I came into the picture to give the cashier her lunch break, she was about a quarter of the way through the first friend's transaction. A lot of what was being said sounded extremely bogus and out there, but since it wasn't my transaction, I really wasn't allowed to say anything. My supervisor walked past and pulled me to the side, and asked me to do something for him after that transaction was done, and of course I said yes because I'm not one to disobey my supervisors when I'm told to do something. I went back over to the register, and that's when things got crazy.
An item came up that the cashier wanted to see the ad for that her friend didn't have. However, because I'm a price matcher and couponer myself (and especially now with A-Cen coming up), I brought my ads with me and brought out the ad in question. Didn't see it, so obviously customer didn't want it, nor wanted several other items that wasn't in the ad. Both customers then started to accuse me of being sent over on purpose with the ads to watch over them and her. Well, the supervisor that sent me over didn't even know I had the ads (actually, only two of the supervisors know I have them, as well as the cashier in question, and have carried ads with me for the last six or so months since I started to get into the price matching/couponing thing), explained that to them, and stated I was only sent over to cover a lunch and nothing more.
Transaction went on, coupons started, total went down, blah blah. Then the second lady asked me she would have to go through her list with me of all her price matches. I told her yes, since I wasn't there for all of them, plus there was a whole lot of them so I wouldn't have been able to remember them all anyway (there was about 20 or so price matches; no way I would've been able to remember all of that). Both of them got pissed off and started slamming the rest of the items back into their cart so she could go another line. From there, from what I caught on, they ranted and raved about how rude I was and such to my supervisors. All because I was sent over there to cover a lunch.
Then tonight, the cashier defriended me on Facebook. Which actually hurts because she's basically cutting off what was a good work relationship and friendship over something that wasn't my fault and I shouldn't have been involved with in the first place. I was only doing my job and doing as I was told, nothing more, and pretty much everyone in my store knows I'm one of the most relaxed and easy-going people up there, and one of the few that really doesn't (or really, REALLY tries not to) break the rules. I guess call me a goody two-shoes, but still...