Prayer Police, on 24 May 2010 - 11:48 PM, said:
I remember this one time I was just sitting in my cubicle at work when I received a FedEx package with a ringing cell phone in it.
Next thing I know, some dude named Morpheus is giving me pills and everyone is calling me the One.
I then had to meet with some old-a$s oracle and agent Smith wouldn't let me use the telephone!!!!
Cause this, son, is real!!!!
That reminds me of one awesome day when I was working at a laptop repair facility, and a nice gentleman calls.
Me: "Thank you for calling *******, this is *****, how can I help you?"
Guy: "Hi, um...my name is *****, and I had a question..."
Me: "Okay, do you have a work order number?" *he gives me WO number* "Alright, and what can I answer for you today?"
Guy: "Well, I just sent my laptop out to you guys the other day, but...well...how long will it be til it gets to you?"
Me: "Well, it'll be just one second for me to check~ Hang on..." *checks UPS* "Actually, looks like it should be here later today."
Guy: "Oh, good. Um...I have a HUGE favor to ask. Is there any way you can have someone check that box when it arrives?"
Me: "Certainly, sir. Is there something you need us to look out for?"
Guy: "Yeah....I think I might have accidentally shipped my cell phone with the laptop."
(It should be noted that this guy is out in New York.)
Me: "....Oh dear. Okay, yes, I can definitely make a note to look out for that."
Guy: "You can? Oh thank you! That's my main line of contact, but I'm on my office phone right now because I can't find that cell."
Me: "Don't worry, sir, I'll make sure we keep an eye out for it. If you like, I can even give you a call when we've received the box."
Guy: "Oh would you? That'd be great! My office number is xxx-xxx-xxxx. If I'm already gone, just leave a voicemail."
Me: "Will do, sir, and I'll do my best to get back to you as soon as I can."
As soon as I'm off the call, I print up a copy of the work order information, make a note in the system, then run to Tom to let him know. A few hours later, I look at the clock. The UPS truck, at that time, has probably arrived. So I bolt to the warehouse, where sure enough, the shipping/receiving guys are unloading and opening boxes. I rush over, and ask, "How many boxes are left to bring in?" The guys say what's on the bench is all there is. Awesome. I explain the situation, and they let me have at it with checking the boxes for the right work order. (Every box we send to customers has their work order number on it, as well as the type of unit they're sending in.) As soon as I find the right box, I hand it to the guys for opening. The box is opened, and we carefully take out the laptop. Sure enough, nestled at the bottom of the box, is the customer's cell phone.
Thanking the guys, I run the phone back to the front office, where I call the guy back...or attempt to, as it seems he's already left for the day. So I leave a voicemail, and let Tom know about the phone. The next day, the gentleman called back, verified the phone was his, and agreed to pay to have it shipped back Next Day Air to him. He was such a happy guy, but quite embarrassed about having lost his phone!