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Registration Questions Post them here!

#91 Guest_SongstressLenne_*

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Posted 01 March 2010 - 09:15 PM

View Postfufuberry, on Mar 1 2010, 09:06 PM, said:

I'm having a problem with registration and i need some help.....I went to pay for my group and after i submitted all the information and my credit card number an error occured. There was a red screen and all it said was "A serious error occured" and logged me out. I'm not sure if the payment went through or not but i don't want to pay again if it did!



Please PM me your you group info and I'll check it out

#92 User is offline   Terranell 

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Posted 03 March 2010 - 10:18 AM

Hi there,
I did a prereg for myself and one other person at the roadshow during Ohayocon this year, I paid the full amount by check. While I understand that it's probably a very long and tedious process to get everything through, I'm a little concerned that my bank account has no reflection of this check being cashed nor have I received a confirmation email. Are checks cashed at the same time as the pre registration forms are counted for or should I be worried that maybe my check was lost?

Thanks.

#93 Guest_SongstressLenne_*

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Posted 03 March 2010 - 10:19 AM

View PostTerranell, on Mar 3 2010, 10:18 AM, said:

Hi there,
I did a prereg for myself and one other person at the roadshow during Ohayocon this year, I paid the full amount by check. While I understand that it's probably a very long and tedious process to get everything through, I'm a little concerned that my bank account has no reflection of this check being cashed nor have I received a confirmation email. Are checks cashed at the same time as the pre registration forms are counted for or should I be worried that maybe my check was lost?

Thanks.



I will PM you to try and figure this out.

#94 User is offline   RogueKitteh 

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Posted 12 March 2010 - 02:15 PM

When I registered and paid, I was sure I had clicked to have it mailed but as of now it says Badge status: Paid- Hold for pickup. Which I'm assuming it means I have to pick it up at the convention, I was wondering if there was anyway for me to pay for it to be sent to my house, because I'd really rather not have to wait in line for it, even if I have to pay an extra 2 dollars.

#95 User is offline   Moogle_21 

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Posted 12 March 2010 - 07:26 PM

View PostRogueKitteh, on Mar 12 2010, 02:15 PM, said:

When I registered and paid, I was sure I had clicked to have it mailed but as of now it says Badge status: Paid- Hold for pickup. Which I'm assuming it means I have to pick it up at the convention, I was wondering if there was anyway for me to pay for it to be sent to my house, because I'd really rather not have to wait in line for it, even if I have to pay an extra 2 dollars.


I can look into that for you. Either email registration@acen.org or PM your name, e-mail, badge name, or badge number to me and we'll get this taken care.
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#96 User is offline   MisakiMise 

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Posted 13 March 2010 - 08:27 PM

This is probably maybe the 3rd or 4th time I've asked this question.. but here it goes.
We were supposed to get an email confirmation, right?
If so, I haven't gotten one.. my dad did though.
We bought ours at Chicago Comic Con.
Mine might have gotten into some confusion, since when I wrote down an underscore it might've looked like a hyphen.
thanks and sorry for the repeative question. ^^;
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#97 User is offline   Bloo09 

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Posted 13 March 2010 - 11:37 PM

You can log into your account if you had one in previous years and send yourself a confirmation. If it's a new account email Registration@acen.org with your full name and we can get it sent to you.
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#98 User is offline   touma_karamochi 

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Posted 13 March 2010 - 11:48 PM

Hello, I just tried pre-registering my ten-year-old nephew for the full weekend badge, and was expecting to pay only $10 plus possibly $2 to have it mailed to him. But on the 'Pay' page, I noticed the fee was $52 for an adult badge.

As far as I know I'm approved to host a panel so I'll be receiving a comp badge. But is there a way to fix the problem so I only pay the $10/12 for his, or should I just wait til the con and sit in line to register him there? Thank you if you can help me :)
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#99 User is offline   Bloo09 

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Posted 13 March 2010 - 11:59 PM

answering in pm
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#100 User is offline   MisakiMise 

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Posted 14 March 2010 - 12:02 AM

View PostBloo09, on Mar 13 2010, 11:37 PM, said:

You can log into your account if you had one in previous years and send yourself a confirmation. If it's a new account email Registration@acen.org with your full name and we can get it sent to you.

okay, i sent an email.
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#101 User is offline   navigated 

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Posted 14 March 2010 - 09:17 PM

I haven't been able to find the answer to this.

To register a group, do I just fill out the regular registration form and will there be an option to make it a group registration? I'm just hesitant to go much further in the form so I don't accidentally register myself without my group.

Edit Nevermind, didn't look hard enough.

This post has been edited by Mugieloo: 14 March 2010 - 11:00 PM

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#102 User is offline   Moogle_21 

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Posted 15 March 2010 - 12:07 AM

View PostMugieloo, on Mar 14 2010, 10:17 PM, said:

I haven't been able to find the answer to this.

To register a group, do I just fill out the regular registration form and will there be an option to make it a group registration? I'm just hesitant to go much further in the form so I don't accidentally register myself without my group.

Edit Nevermind, didn't look hard enough.


Here's a link to the Registration's FAQ and the directions on how to register a group is there. The instructions are at the bottom of the post in a quote box. It does have the header "Instructions for Parents registering with children" but the directions to do both are the same. If you run into problems let us know ^_^.

http://www.acen.org/...showtopic=32995
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#103 User is offline   touma_karamochi 

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Posted 15 March 2010 - 11:19 PM

View PostBloo09, on Mar 14 2010, 12:59 AM, said:

answering in pm


Sankyou, I got my nephew registered at the correct rate thanks to your directions :)
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#104 User is offline   Sayuri-chan 

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Posted 18 March 2010 - 09:13 PM

I registered in a group of five and we just paid today. However, it says that though all of our badges have been "processed", it says (at least on my screen for me) that we're considered "unpaid". Is this just because there is some time lag between the approval time from when the card information was sent in and when registration officially has the payment for our badges, or does reg staff have to go in and manually set the badges to "paid"?

Any information is appreciated! (:
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#105 Guest_SongstressLenne_*

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Posted 18 March 2010 - 09:20 PM

View PostSayuri-chan, on Mar 18 2010, 10:13 PM, said:

I registered in a group of five and we just paid today. However, it says that though all of our badges have been "processed", it says (at least on my screen for me) that we're considered "unpaid". Is this just because there is some time lag between the approval time from when the card information was sent in and when registration officially has the payment for our badges, or does reg staff have to go in and manually set the badges to "paid"?

Any information is appreciated! (:



PMing you to resolve

#106 User is offline   Sayuri-chan 

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Posted 18 March 2010 - 09:31 PM

Resolved, and ZOMG you are amazing fast. Lightening. Speedy Gonzales fast. *nods nods* You guys are all sorts of wicked awesome. (:
♥ ACen REG STAFF: 2005-2008 ♥
♥ Persona owns my soul. Proud to be a member of the UYFA! Proud Supporter of the I.R.T.!
"The Chumps" are back to entertain and amuse. Come join us Friday, in Panel Room 4 from 12:30-2:45pm, and Saturday/Sunday in Panel Room 12, from 12:45-3:15a.
Cosplay for 2014 ACen:|Skull Kid--LOZ: Majora's Mask/0% complete|||Genkai-Yuu Yuu Hakusho/100% complete|||Sir Integra Fairbrook Wingates Hellsing-Hellsing Ultimate Abridged Ver./75% complete
Current quote: "Costumes, I need to do that still...Costumes, I need to do that still...Costumes, I need to do that still..."
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#107 User is offline   redx1 

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Posted 18 March 2010 - 09:34 PM

don't challenge our speediness. :thumbup:
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#108 User is offline   Sayuri-chan 

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Posted 18 March 2010 - 09:38 PM

;) I think I'll just hold signs saying "Go Reg Go!" from the side-lines. Your own personal cheer-leading squad! ^_^
♥ ACen REG STAFF: 2005-2008 ♥
♥ Persona owns my soul. Proud to be a member of the UYFA! Proud Supporter of the I.R.T.!
"The Chumps" are back to entertain and amuse. Come join us Friday, in Panel Room 4 from 12:30-2:45pm, and Saturday/Sunday in Panel Room 12, from 12:45-3:15a.
Cosplay for 2014 ACen:|Skull Kid--LOZ: Majora's Mask/0% complete|||Genkai-Yuu Yuu Hakusho/100% complete|||Sir Integra Fairbrook Wingates Hellsing-Hellsing Ultimate Abridged Ver./75% complete
Current quote: "Costumes, I need to do that still...Costumes, I need to do that still...Costumes, I need to do that still..."
Current blurb: はい、少し日本語を話します。たのしすぎる! ♪♫♪♫音楽が大好き!♪♫♪♫

#109 User is offline   Bloo09 

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Posted 19 March 2010 - 05:10 PM

rofl! Our reg team is rocking it this year!
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Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
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#110 User is offline   retro 

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Posted 26 March 2010 - 05:41 PM

my dad and i prereged and recived our badges then today we recived what seems to be the exact same badges. I cheched to see if there were typos or wring info on any but they are identical. not sure why the second ones were sent. any response will be apriciated
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#111 Guest_SongstressLenne_*

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Posted 26 March 2010 - 06:27 PM

View Postretro, on Mar 26 2010, 06:41 PM, said:

my dad and i prereged and recived our badges then today we recived what seems to be the exact same badges. I cheched to see if there were typos or wring info on any but they are identical. not sure why the second ones were sent. any response will be apriciated



I will PM you.

#112 User is offline   alunde 

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Posted 29 March 2010 - 09:48 PM

I have registered, and received my badge by mail.

What will be the procedures like for getting a program booklet and so forth?

Should I still come and wait in line Thursday...

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Posted 29 March 2010 - 10:23 PM

View Postalunde, on Mar 29 2010, 10:48 PM, said:

I have registered, and received my badge by mail.

What will be the procedures like for getting a program booklet and so forth?

Should I still come and wait in line Thursday...


To pick up your program book, you do not have to wait in the registration payment lines. The table with the program books will be off to the side, so you will be able to walk up to it and grab your lanyard and book. We'll have registration staff in the hall to direct you if it's not clear where to go when you get there ^_^.
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#114 User is offline   Shadow Dragon 

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Posted 01 April 2010 - 02:10 AM

I prereged during Reactor and got my badge a bit ago but I have a problem with the name. I thought I put down to just have my first name on the badge, but I'm assuming now that I filled it out wrong because my entire full name is on it. This makes me quite uncomfortable for stalker/identity theft reasons and was wondering if there was any way to get that changed? Thanks in advance.
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#115 User is offline   Bloo09 

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Posted 01 April 2010 - 03:22 AM

Go to the Help Desk at the convention and they will print off a new badge for you. This section is separate from the main line and should have little to no one waiting in line for it. Make sure you bring in the badge you have to trade for a new one.
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Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
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#116 User is offline   yang 

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Posted 01 April 2010 - 06:00 PM

Hi all.

I want to come for saturday's Acen. $35 [@ CON]. I know the registration lines can get crazy. Could I do a thursday or friday registration & pickup for a saturday pass? I know it begins to dwindle around 4pm, so if i drop by around that time on friday, or thursday, i could get a badge for saturday, right? :)

#117 User is offline   redx1 

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Posted 01 April 2010 - 06:06 PM

View Postyang, on Apr 1 2010, 07:00 PM, said:

Hi all.

I want to come for saturday's Acen. $35 [@ CON]. I know the registration lines can get crazy. Could I do a thursday or friday registration & pickup for a saturday pass? I know it begins to dwindle around 4pm, so if i drop by around that time on friday, or thursday, i could get a badge for saturday, right? :)

A 1-day badge can only be purchased on its reflecting day and 1 day beforehand. Saturday only badges can only be purchased on Friday and Saturday. Last year the wait was 20 minutes at its worst on Saturday. I wouldn't worry too much about long lines.

-Edited to reflect Bloo's correction. Sorry, forgot about that detail ^^
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#118 User is offline   Bloo09 

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Posted 01 April 2010 - 06:12 PM

Small correction! Single day badges can be purchased the day before and the day of their date. you can buy a saturday badge on friday.
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Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
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#119 User is offline   fearoffrying 

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Posted 01 April 2010 - 08:36 PM

I'm having some trouble with my registration payment. I've been using a visa gift card. I've called the credit card company and it's not a problem on their end, but every time I've tried to pay, my card is declined.

Every time I've tried to pay, $1 is charged to my card for (according to the credit card company) address verification. I initially had a balance of $52, but because of the address verification fee, my card was declined. Before I realized what was going on, I had tried to pay three times and now have a balance of $49. The credit card company says that the charges will be reversed in about three days, but at that point it'll be too late for registration.

Is there any way for
1. the address verification fees to be reversed immediately
2. the address verification fees to be waived so I don't have to pay more than $52? I feel like if I'm told $52 is my total, than I shouldn't be being charged any more than that.

Thanks!

This post has been edited by fearoffrying: 01 April 2010 - 08:36 PM


#120 Guest_SongstressLenne_*

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Posted 01 April 2010 - 09:27 PM

View Postfearoffrying, on Apr 1 2010, 09:36 PM, said:

I'm having some trouble with my registration payment. I've been using a visa gift card. I've called the credit card company and it's not a problem on their end, but every time I've tried to pay, my card is declined.

Every time I've tried to pay, $1 is charged to my card for (according to the credit card company) address verification. I initially had a balance of $52, but because of the address verification fee, my card was declined. Before I realized what was going on, I had tried to pay three times and now have a balance of $49. The credit card company says that the charges will be reversed in about three days, but at that point it'll be too late for registration.

Is there any way for
1. the address verification fees to be reversed immediately
2. the address verification fees to be waived so I don't have to pay more than $52? I feel like if I'm told $52 is my total, than I shouldn't be being charged any more than that.

Thanks!



I got your e-mail and I'll respond to it!

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