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Gripes Got something you want fixed...

#181 User is offline   wrexness 

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Posted 16 May 2010 - 09:35 PM

I forget the call sign, but to the IRT member with the shades on his beard and the pen inside, you are cool if only for that fact.
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Posted 16 May 2010 - 09:40 PM

Isn't VIP use, meaning guest of the con being escorted. I had to save Watanabe from some drunk (edited) on the elevators. He did not have an escort that time. Then Again, I was on the elevator once, when it wen to his VIP floor & he got on.
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Posted 16 May 2010 - 09:42 PM

Another complaint is that the one entrance by the hyatt where all the smokers gathered, at one point you could not get through, at all, you had to use the street, not due to the smokers standing up, most of them left a nice path, it was the hookah group, sitting on the ground. I mean, seriously they took up the whole sidewalk in a high traffic area at night.

I really don't know how that played out, the smoke was getting to me.
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#184 User is offline   Jguy 

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Posted 16 May 2010 - 10:37 PM

As far as I know, and some other IRT member can confirm, but IRT can lock down an elevator for a VIP or guest, there are 3 other elevators and stairs that can be used. I am not an IRT member, but if an IRT member needs a clear elevator to escort a guest, then he/she should be able to commandeer that elevator, as like I mentioned before, there are 3 more elevators and stairs. Like I said, I am not an IRT staffer nor do I have an opinion that reflects MAPS or Anime Central, but I think this would be the most logical choice. somethings just remain better unsaid.
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#185 User is offline   KurolokiRoku 

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Posted 16 May 2010 - 11:04 PM

View PostTakuya_Neko, on May 17 2010, 04:42 AM, said:

Another complaint is that the one entrance by the hyatt where all the smokers gathered, at one point you could not get through, at all, you had to use the street, not due to the smokers standing up, most of them left a nice path, it was the hookah group, sitting on the ground. I mean, seriously they took up the whole sidewalk in a high traffic area at night.

I really don't know how that played out, the smoke was getting to me.


Ah yes, that reminds me. I am not sure if this is the fault of Acen really, or if there is anything you can do about this, but on Saturday night I could not stand being in the Hyatt because my allergies started acting up pretty badly. It was really not fun. I was able to watch the Masquerade broadcast in the back of the lobby with a few sniffles, but it just got worse as the night progressed. I assumed it was due to the smokers, since the main lobby pretty much reeked of cigarettes, but I couldn't even breathe downstairs by the gaming rooms.

I didn't realize there was also a hookah group outside. I'm completely unfamiliar with those...what do people smoke with those? Would it happen to be tobacco leaves? Because I am definitely highly allergic to that.

I've got a friend in Michigan who would literally suffocate if conditions remained the same in the future, and I'd really like her to come to Acen some day, so if anything can be done about this, it would be fantastic.

#186 User is offline   Ita-chan 

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Posted 16 May 2010 - 11:08 PM

View Post~Sarah-Chan~, on May 16 2010, 06:08 PM, said:

I had a few gripes but I swear I wont go on ranting ><

My biggest one was the issue of the smokers and the giant smoke cloud. That giant group of people standing out in front smoking was just miserable. I honestly cannot stand the smell of smoke and being forced to walk through it was not fun. Getting yelled at IRT to stay on the sidewalk also didnt help. Several of my traveling companions are asthmatic and they get extremely sick when they inhale smoke and yet when we try to walk just a little bit away from the sidewalk and on the street we get yelled at by IRT for it. The smoke is just horrendous and it isn't pleasant to walk through. Maybe there could be another designated smoking area away from the hotel?


I know what you mean about the smokers, I spent about 3 hrs keeping some of them clear of the door for congoers and fire safety.
I'm am not speaking for the department I am in. but, when I was directing people onto the sidewalks during friday night I was shouting to be heard not be mean.(I was running with pigtails and glasses, my callsign was tobi, if you had issues with my performance this year as a green let me know so I can learn and do better next year.) I do not smoke, and did not enjoy it. I agree that there should be a change in a smoking area designation, alot of congoers are not smokers and find it unpleasant. I did not enjoy it choking the traffic on the sidewalks, either.

View PostKrystal, on May 16 2010, 07:23 PM, said:

Um...I know this sounds bad, but can IRT go through some sort of sensativity training? One IRT member yelled at me for texting backstage during the masquerade, and when I tried to explain that my phone can't even take any more pictures (memory's full) he kept telling me "I can fine you 5,000$. I can fine you 5,000$." Every time I tried to speak, he would just interrupt me by saying the same thing. Then I started crying, and he stared at me for about ten minutes without saying anything, all the while I'm sobbing.

I think this IRT member was one of your rent-a-cops, and if it was, you deserve your money back. A LOT of the people at Acen get talked to like that enough at home, and see Acen as the one place where they won't be treated like garbage. I also hear IRT give some really harsh instructions regarding what too do to us if we get unruly, and it honestly scared me. I really don't want to be around people who are instructed to "shoot them in the F-ing face or tazer them". I think my friend brought this up in the Gripes panel, so if it was settled, sorry for beating a dead horse.

I just feel as though IRT are people who don't get any respect in real life, and then abuse the authority they are given by treating us congoers like they get treated the other 362 days of the year.

I don't want to really impose on staff training policies, but maybe IRT should be reminded that a lot of us anime fans are abused enough and don't need/can't take insults from people we trust.


No one on IRT should have tazers or guns in possession, period. but if you spot one with one, report them.
Please don't assume we're power hungry fiends, I am sorry you feel that way, but everyone in IRT comes from different walks of life and are different people. Don't assume we are bad because of a few ops. IRT is working to keep congoers' trust.

View PostJoxer, on May 16 2010, 07:50 PM, said:

Could not agree more about the IRT. It was ridiculous how many times we all got yelled at for something completely retarded. I am almost 30 years old. I do not like being shouted and screamed at like I am 12 years old in school again. I wanted to tell off so many IRT's this year (and every year) because they think they are so high and mighty with their "Authority." Come on people, It's a security thing at a convention. you aren't guarding the president or some crap. This is a Con! We are there to have fun! not get shouted at, treated like dog snot, and so forth. Also, don't yell t me for talking in a moderate tone in the hallways of the hotel. If I were screaming I could understand. But hey this is a con! I don't know many people who actually sleep at Cons.

Not only the fact that people already have to deal with the abuse and such all the time as it is, but even if they weren't IRT STILL should not act that way. I think they just need to get over themselves.


I am not sure of what you mean by "retarded", please elaborate.
If they have a callsign(orange nametag on vest) please post it on the IRT gripes thread.
Not once did I think of congoers as cattle, but fellow fans, and people who want to have a good time(within reason) during my shift.
It can take one person to ruin a good thing for many, I tried to take precautions.
I knew an staff member who worked 24 hrs straight then was able to sleep. Having you sleep disturbed in general is not a very pleasant experience, some people are light sleepers.
Please have fun. But be respectful.
Please don't lump all IRT as "bad" or "snotty" many of them were curteous, I f I had seen my partner mistreating a congoer I would not stand for it. Both ops I worked with were perfect gentlemen. I do not want to see con goers upset or angry because of anyone's illtreatment.

View PostDeadCruiser, on May 16 2010, 08:36 PM, said:

IRT

I can't tell you how many IRT members that I ran into that were rude. We even had nicknames for a few of them because of how many times we saw them do the same thing. Oh, also, the staying on the sidewalk thing is completely ridiculous. I mean, I understand staying on it and having staff keep people on it, but IRT were over the top about it. Two of my friends and I were walking around the giant line for the Soap Bubble and some IRT member was chatting with a few girls and we overheard him say, "if those guys in the jackets don't get on the side walk, I'm going to punch them in the face". Not joking. I tell you this: had it have not been for my friend stopping me, physically holding me, you would have had a very sorry IRT member. Staff or not, you don't threaten anybody like that. Not if you don't want retaliation.


Here's the problem. 85% of IRT are some kind of angsty recluses that get bossed around day after day, month after month and once Acen comes around, they become IRT so they can pay all that forward to people who are just trying to enjoy themselves. They walk around like they are some kind of elite squad of highly skilled super soldiers or something. Chances are, if you were IRT, you are reading this and it makes you mad, you're probably one of the types of people I'm talking about here. Acen is better without you and people who just want to enjoy themselves don't appreciate the way you act. Do us all a favor and just don't volunteer for IRT next year.

As for the IRT that are doing their jobs well, thank you. To those IRT members that I met that were cool, thank you. The two IRT members we rode in the elevator with were super nice guys. Super friendly IRT girl outside directing people back to the sidewalk...awesome IRT member! It's people like you who do their jobs well that make the convention run so smoothly. Unfortunately, you have to work alongside several unprofessional, rude, egotistical people who give IRT a bad name.


During my friday night shift not once did I think of any of you congoers as cattle while directing lines. I am not security, a part of the army or police. I am customer service and my duty to keep you happy and comfortable, but not at the expense of your safety.
I know it is difficult trying to fit three lanes of traffic on a sidewalk fit only for two. it traffic is moving, be patient even when it is slow. People standing in line: please stay close to single file. I know you enjoy talking to your friends, I do too, during waiting in a boring line but it can obstruct sidewalk traffic and people get impatient and start walking on the street. There were many cars going past the hotel. And keeping the streets clear helps in the case of a emergency vehicle's arrival.

At the end of night shift(7pm-7am) many IRT were exausted, went to bed and were only able to get 3-3 1/2 hrs of sleep like me. Many of us were agitated by saturday, not at all an excuse for rude behavior, but something to consider.

I tried my best, and I hope to learn more from your feedback. I am a 19 year old female, 5'4" brown hair and eyes, My callsign is Tobi. I wore my hair in pigtails during my shifts.

#187 User is offline   Soulcrash 

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Posted 16 May 2010 - 11:17 PM

View PostDeadCruiser, on May 16 2010, 08:36 PM, said:

IRT

Oh, also, the staying on the sidewalk thing is completely ridiculous. I mean, I understand staying on it and having staff keep people on it, but IRT were over the top about it.


I want to second this as well...

I have to complain on this because.... I complied to their rules.. but... staying as close to the curb... almost got my ankle sprain TWICE!! WTF!? so yeah.. that curb is like a safety issue trying to stay as close to the curb..
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#188 User is offline   LeenStar 

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Posted 16 May 2010 - 11:20 PM

First and foremost, I just wanna say I had a great time @ ACEN. It was my first year going, and I really have to say that ACEN is all about perspective, and what FUN means to you.

1. Video Game Room/Tournaments: I have to say I was disappointed in the game room(s), it all dancing/DDR machines, and as much as it's fun to watch people dance for a few minutes, the same people crowded the games (especially Rock Band). I was kind of disappointed that the consoles were all in corners, and people were piled up. I was there to support my boyfriend in the SSF4 tournament, and we were crowded with the people standing/sitting next to us (people doing the Tekken and Call of Duty casuals) There were not enough chairs for everyone who was playing to sit, let alone the "guests" or "watchers" (like me) who had to stand in a corner waiting. It was just crazy to me that there was a HUGE space near Rockband, and some DJ that was playing there, and all the DDR machines, but they decided to stock up chairs near the consoles and make everything seem tighter.

2. Tournament Timing/Organization: I understand the tournaments were done as best as possible, seeing as my boyfriend and I both asked the staff about the times, etc. the SSF4 tournament was supposed to start at 3:30, but we had to be an hour earlier to sign up. This took up a big chunk of time, and we missed panels we wanted to go to. Not only that, but the tournament didn't start until 8PM, so we were there for about 5 hours sitting there, practicing, and trying to live off snacks. We couldn't really leave to eat or see panels, because we were told the time for the tounrey was not set in stone. The one panel we did sneek off to see was the Shin Chan panel, which was totally worth going to. My boyfriend took 1st place, so we were there for about 2 hours. We were starving, so we went to eat, and when we got back, the Soap Bubble line was about.. way too long. It was already 12:30 and the line was huge. It was also cold for me outside as well, and we decided.. that by the time we would get in, it would be closing in 1- 1 1/2 hours, which was totally not worth it.

^ which brings me to my next point, the SB closing at 3AM, when clearly other years, it goes to the break of dawn.

3. Last but not least, the prom/other guests that were there. We were walking late at night from Giordano's when a car passed by and people yelled "Anime sucks, you're all freaks and f**gs" and threw some sort of crap at us (us, and the people walking in the sidewalk with us).

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#189 User is offline   Valkyrie 

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Posted 16 May 2010 - 11:41 PM

Going off of what Tobi said, I am in the same boat. I have had about 8 years of customer service under my career belt. That is it. I have never been trained in the military or police, and never EVER would I think of congoers as cattle. I am a 5'3" female, and I know a good chunk of the con's population would have no problem shoving me aside or roughing me up if given the chance. Which was why, if I had to speak to someone about something, I did my best to be as sympathetic and courteous as possible.

On the sidewalk issue...again, I've been going to ACen for years. This has always been an issue, for as long as I can remember. No one enjoys having to be told to stay on the sidewalk...but I don't know anyone on IRT who enjoys having that job, either. It's a double-edged sword. We know those sidewalks get very, very crowded. (And that there are those who stand in the sidewalks and stay put even after being asked to move by anyone.) And let's face it, it gets worse every year with the growing number of attendees. But on the other hand, it's for everyone's safety that there are as few stray people in the streets and driveway as possible. This sounds hypocritical, since this tactic often involves IRT calling for clear roadways from the asphalt itself, but please understand that we do this to ensure that no one is struck by an errant driver, or a driver hits an errant pedestrian. Remember, we don't own the place, and let's face it, our bodies can't stand up to a moving vehicle that is at least ten times a grown man's weight.

Now, the Soap Bubble line...oh the Soap Bubble line. I will say this right now. I know it was a messy situation for many, and for that I apologize. I also know it was incredibly stressful for many, and for that I apologize. I was in the line of IRT staffers making the "do not cross" line to the Soap Bubble. (You may remember me as the short girl dubbed Valkyrie.) This was my first year on IRT - after many years of attending the con, and being on Merch last year - so while I knew what not to do insofar as being a royal jack-booted thug, as it were, there were times when it was overwhelming. This was compounded by the fact that the Soap Bubble detail was shorthanded, and we were the few noble ones assigned to this daunting task. I did my very, very best to remain calm, collected, firm, yet sympathetic at all times, even when we were bombarded from all sides....I know for a fact that I wasn't constantly successful, however, and I was very likely looking incredibly tense, as I had several people come up to me and spontaneously give me hugs, telling me I looked like I needed one. (And you lovely, wonderful folks have no idea how much that helped. Thank you, thank you, thank you!) That being said, if you have any feedback for me, pleasant or otherwise, please please PLEASE let me or my DHs (Knight, Mika and Viper) know. I've done customer service for so long, I THRIVE on knowing how I'm doing at any given time, so that I know what could use improvement. If I seemed too firm during the SB line, it was likely because of stress and ensuring that people trying to walk around us or through us did not do so. (And given how huge the rave is, you can imagine how often this happened.) But that shouldn't and doesn't matter, I still want to know your thoughts. So please, let us know. Your little Valkyrie wants to make sure she is doing her job right, and fixes what needs fixing!
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#190 User is offline   DeadCruiser 

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Posted 16 May 2010 - 11:53 PM

The thing that is most unfortunate about the IRT problem is the fact that there is only so much that can be done about it. I mean, it's all volunteering. I am happy to see that finally people are reporting the IRT problem as it has been going on for years. Hopefully something can be done about it for next year because it is a huge annoyance for a large part of us who attend.

Ita, you just have to understand that when you pay the $50 plus all the expenses to stay in the hotel, spending literally hundreds of dollars just to enjoy the convention and to just enjoy yourself completely for a weekend out of the year and then some kid with an IRT vest on wants to puff his chest out and harass you for no reason, people will be very angry. Again, I'm not saying it's ALL IRT. Maybe you were the super nice IRT girl outside by the sidewalk that I was talking about in my previous post?

However, when you get guys like "Code Red", who we nicknamed, who like to strut down the hallways and make sarcastic little remarks to himself about everyone in the hall with him, it makes all the IRT look bad. So, if Code Red happens to read this, which I hope he does, I sincerely hope that you don't return as IRT next year and if you do, please do us all a favor and crack down on those social skills before you even consider it. Treating all of us like we're idiots or some huge burden is incredibly uncalled for.

What these guys don't understand (bad IRT) is that if it weren't for us, the fans, the customers, Acen wouldn't exist and you wouldn't be strutting around the Hyatt acting like some badass. With every person you treat like garbage, you take the chance of that person never returning to Acen or that person telling other people about how poorly you acted (and they're not going to single you out most likely. They'll refer to you as just IRT) and then you lost more people. You give those you work with a bad name and you give the convention a bad name.

So Ita, I'm glad that you worked with a couple of good IRT members and not any of the ones that I have been talking about. And if you were the same IRT girl that I encountered outside of the Hyatt, hopefully you'll be back next year because you were nice...and cute too :P

I'm just saying...we're all here to have fun. We love this convention and we come to it year after year. I get along with everyone I talk to at Acen and that is how it should be. Let's not allow a bunch of bad eggs to try and ruin that!
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Posted 17 May 2010 - 12:09 AM

View PostHeartnet, on May 17 2010, 01:33 AM, said:

This year was a great year for ACEN. I thought the staff did an excellent job keeping things organized this year.

My only complaint would be the panel rooms. It would have been nice if some of the major panels were either split by time or by location. The lines were overlapping because three panels were starting at the same time and there just wasn't enough room for three lines. That happened a lot over the weekend. What happened to some of the other panel rooms we used over the years?

And what happened to the adult panels? I remember just a few years ago where we had voice actors holding improv panels for 18+, they were hilarious. Mike McFarland ran one about 5 years ago, it's the whole reason I came back to Acen the following year. Please bring more adult programming back, and not just hentai panels.



I agree with you on the way panels were set up- not to mention the autographs for certain guests were awfully close to the times that had panels for those guests. (i.e. J. Michael Tatum had an autograph session from 2:30 to 3:30 that I know a lot of people would have loved to go to-- if it weren't for the fact that his Q&A panel was scheduled for 4 PM. So fans had to seemingly choose one or the other- stand in line for an autograph, or go get in line for the panel. Yes, either way he would be seen, but not necessarily would one get the autograph they were seeking after a panel since fans were shooed out pretty quickly). Some things seemed very close together as far as industry and voice actor guests went. It made it difficult to have to pick and choose who to go see when we wanted to see them all.

As far as the adult programming, I would agree except for the fact that I do believe that the Voice Actor Improv that Mike McFarland ran a few years back was his and that particular group of guests' idea. It was a fantastic improv, and it was repeated two more years after the first. However, those guests who participated in the improv originally have not been back to ACen since the last time that particular event took place (ACen 2007 or 2008 I want to say). Some programming with the VA's being geared toward adult fans may also have to do with what those guests are comfortable with doing.

Next to that, more adult programming would be appreciated, but what would be left apart from hentai, yaoi, yuri, or things like Anime Hell and Your Favorite Anime Sucks! ?
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#192 User is offline   Ita-chan 

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Posted 17 May 2010 - 12:22 AM

View PostDeadCruiser, on May 17 2010, 12:53 AM, said:

The thing that is most unfortunate about the IRT problem is the fact that there is only so much that can be done about it. I mean, it's all volunteering. I am happy to see that finally people are reporting the IRT problem as it has been going on for years. Hopefully something can be done about it for next year because it is a huge annoyance for a large part of us who attend.

Ita, you just have to understand that when you pay the $50 plus all the expenses to stay in the hotel, spending literally hundreds of dollars just to enjoy the convention and to just enjoy yourself completely for a weekend out of the year and then some kid with an IRT vest on wants to puff his chest out and harass you for no reason, people will be very angry. Again, I'm not saying it's ALL IRT. Maybe you were the super nice IRT girl outside by the sidewalk that I was talking about in my previous post?

However, when you get guys like "Code Red", who we nicknamed, who like to strut down the hallways and make sarcastic little remarks to himself about everyone in the hall with him, it makes all the IRT look bad. So, if Code Red happens to read this, which I hope he does, I sincerely hope that you don't return as IRT next year and if you do, please do us all a favor and crack down on those social skills before you even consider it. Treating all of us like we're idiots or some huge burden is incredibly uncalled for.

What these guys don't understand (bad IRT) is that if it weren't for us, the fans, the customers, Acen wouldn't exist and you wouldn't be strutting around the Hyatt acting like some badass. With every person you treat like garbage, you take the chance of that person never returning to Acen or that person telling other people about how poorly you acted (and they're not going to single you out most likely. They'll refer to you as just IRT) and then you lost more people. You give those you work with a bad name and you give the convention a bad name.

So Ita, I'm glad that you worked with a couple of good IRT members and not any of the ones that I have been talking about. And if you were the same IRT girl that I encountered outside of the Hyatt, hopefully you'll be back next year because you were nice...and cute too :P

I'm just saying...we're all here to have fun. We love this convention and we come to it year after year. I get along with everyone I talk to at Acen and that is how it should be. Let's not allow a bunch of bad eggs to try and ruin that!


Very understandable, I am the oldest in a household of 5 children, so I wasn't even sure if I was coming to ACen this year. Money is tight for alot of people, many use their only vacation time to go to ACen, and some go to great length to travel to Rosemont. It is the one thing I look forward to each year the most without fail. people who treat congoers like that do not belong on staff, one of my surpervisers said something like this to the effect at the briefing at the begining of thursday: "If you joined IRT to be a jack booted thug and beat people up: speak to me after this briefing and I can pack you up and send you home. We don't need you."

I was outside the hyatt during the friday night rave line, thankyou. I will return next year, and I'll try my best : D

This post has been edited by Ita-chan: 17 May 2010 - 12:24 AM


#193 User is offline   Smokey 

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Posted 17 May 2010 - 12:25 AM

View PostViz_K Prince, on May 17 2010, 12:04 AM, said:

Ah yes, that reminds me. I am not sure if this is the fault of Acen really, or if there is anything you can do about this, but on Saturday night I could not stand being in the Hyatt because my allergies started acting up pretty badly. It was really not fun. I was able to watch the Masquerade broadcast in the back of the lobby with a few sniffles, but it just got worse as the night progressed. I assumed it was due to the smokers, since the main lobby pretty much reeked of cigarettes, but I couldn't even breathe downstairs by the gaming rooms.

I didn't realize there was also a hookah group outside. I'm completely unfamiliar with those...what do people smoke with those? Would it happen to be tobacco leaves? Because I am definitely highly allergic to that.

I've got a friend in Michigan who would literally suffocate if conditions remained the same in the future, and I'd really like her to come to Acen some day, so if anything can be done about this, it would be fantastic.


You have valid points, and I agree with them completely. The Hyatt did the most responsible and economically feasible thing they could with the space they had readily available by moving the designated smoking area as far as possible from each entrance, and it does seem absurd to to be forced to walk through it when leaving the hotel, or suffering its effects that follow inside. But safety concerns make it necessary to keep pedestrians on the sidewalk and out of traffic. Sadly, there's not much ACen can do about it. Our chief concern is the safety of our attendees, and when that clashes with the legal requirements that the venue must meet, you'll have situations like this.

And yes, that's tobacco they're smoking, just heavily flavored. And it's not really burnt, more like cooked by a piece of burning charcoal suspended above it.

There is something that can be done, though, but only by someone willing to dedicate themselves to the cause. Hyatt has some space both in the middle of the horseshoe driveway, and off to the other side where some photo shoots are done, which would be much more isolated from the doors and walkways. What you need to do draw up a few different designs for a kind of open area, structure, or a combination of both, something like the one at the restaurant entrance across the street, that would blend in with the current landscape and building designs. Make sure that it would be economical to build, be easy to maintain, offer some degree of shelter from the elements, and of course, keep it wheelchair accessible.

What you do then is to call Hyatt's business office and make an appointment to see the General Manager. Once you meet with him (or her,) explain your concerns and show you your design suggestions, explaining the benefits and features of each one. One thing that would tremendously help you case would be a petition with as many names you can get to show just how many people agree with this suggestion. I can't guarantee that they'll agree to build it, but you'll put the idea in their head along with the necessity of it, and chances are good that it with get some serious thought the next time they have the budget for another improvement.

I'll even make this offer. If any individual or group can take this to the point of making that appointment, I'll personally bring it to the attention of our Head of Hotel/Convention Site Relations (H/CSR), and urge him to discuss it with management as well.

Any takers?
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#194 User is offline   Ita-chan 

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Posted 17 May 2010 - 12:29 AM

View PostSoulcrash, on May 17 2010, 12:17 AM, said:

I want to second this as well...

I have to complain on this because.... I complied to their rules.. but... staying as close to the curb... almost got my ankle sprain TWICE!! WTF!? so yeah.. that curb is like a safety issue trying to stay as close to the curb..


When the sidewalk was obstructed and people were forced to walk around the line and onto the street I was ok with that, it was understandable. But when people walked around me and not close to the curb, I was irked because those people were walking practically in the middle of the street, I would ask for people to walk as close to the curb as possible, the walking path was not a very safe trail, sorry.

View Postwrexness, on May 16 2010, 10:35 PM, said:

I forget the call sign, but to the IRT member with the shades on his beard and the pen inside, you are cool if only for that fact.

I believe that was chant, was he a thin guy or a large guy?

This post has been edited by Ita-chan: 17 May 2010 - 12:36 AM


#195 User is offline   sourstrawroxors 

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Posted 17 May 2010 - 12:38 AM

View PostDeadCruiser, on May 17 2010, 05:53 AM, said:

The thing that is most unfortunate about the IRT problem is the fact that there is only so much that can be done about it. I mean, it's all volunteering. I am happy to see that finally people are reporting the IRT problem as it has been going on for years. Hopefully something can be done about it for next year because it is a huge annoyance for a large part of us who attend.

Ita, you just have to understand that when you pay the $50 plus all the expenses to stay in the hotel, spending literally hundreds of dollars just to enjoy the convention and to just enjoy yourself completely for a weekend out of the year and then some kid with an IRT vest on wants to puff his chest out and harass you for no reason, people will be very angry. Again, I'm not saying it's ALL IRT. Maybe you were the super nice IRT girl outside by the sidewalk that I was talking about in my previous post?

However, when you get guys like "Code Red", who we nicknamed, who like to strut down the hallways and make sarcastic little remarks to himself about everyone in the hall with him, it makes all the IRT look bad. So, if Code Red happens to read this, which I hope he does, I sincerely hope that you don't return as IRT next year and if you do, please do us all a favor and crack down on those social skills before you even consider it. Treating all of us like we're idiots or some huge burden is incredibly uncalled for.

What these guys don't understand (bad IRT) is that if it weren't for us, the fans, the customers, Acen wouldn't exist and you wouldn't be strutting around the Hyatt acting like some badass. With every person you treat like garbage, you take the chance of that person never returning to Acen or that person telling other people about how poorly you acted (and they're not going to single you out most likely. They'll refer to you as just IRT) and then you lost more people. You give those you work with a bad name and you give the convention a bad name.

So Ita, I'm glad that you worked with a couple of good IRT members and not any of the ones that I have been talking about. And if you were the same IRT girl that I encountered outside of the Hyatt, hopefully you'll be back next year because you were nice...and cute too :P

I'm just saying...we're all here to have fun. We love this convention and we come to it year after year. I get along with everyone I talk to at Acen and that is how it should be. Let's not allow a bunch of bad eggs to try and ruin that!


I think you nailed this one on the head. I totally agree about the IRT needing to keep themselves in check. This is my 7th ACen, and I love this convention with all of my heart. It's been my home away from home for seven years and I look forward to coming back at the end of each ACen weekend spent. I certainly cannot speak for everybody, but I know that coming to this convention is dear to me. It's a vacation from the 'real world', and while there are certainly rules to be followed, we come to have a good time. A lot of planning and money goes into finding hotels, paying for badges, for cosplay, and whatever other little things a con attendee wants to do. Having IRT breathing down our necks on some half-crazed power trip detracts from the con experience and sort of defeats the purpose of having an enjoyable weekend.

For the IRT who do nothing but gripe and moan and groan about unruly con goers, or who just want to walk around with your heads up your butts thinking you can get away with being jerks because you're wearing a special vest --- I suggest you highly rethink taking up this voluntary position in the coming con years. Clearly you have no patience or people skills, both of which are necessary when you deal with the public. Yes, some attendees can get a bit out of control and you may have to exercise some assertiveness, but there is a difference between that and just plain being a jackass. IRT are supposed to be helpful and are there to keep the convention running smoothly so that everybody can have a good time. You are not there to strut around flaunting that you've got some authority or another to abuse simply because you can. If you can't be that person who can answer questions or keep attendees in check without losing your temper immediately or throwing a tantrum and sounding like a redundant idiot, then don't volunteer to be an IRT and just stay home that weekend blowing crap up and shouting at newbies on XBox Live (you're more likely to be in your own element there). Remember, YOU are the one who wanted to take up the position and if you have been to the con before, you can pretty much know what to expect. Don't complain about it when you put yourself in the situation in the first place.

For the IRT who understand what your position means and tried to keep the con safe and fun for all of us-- thank you so much for being fantastic. Not all IRT are full of themselves, and I'm glad that there are those who are willing to bend over backwards to make sure that attendees are kept as safe and happy as possible. I commend you for all of your hard work during what might seem like a long and daunting weekend. You guys rock. :)
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#196 User is offline   Ranko 

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Posted 17 May 2010 - 01:54 AM

Well this was my first year going, so it's hard to tell if some of these are solely from this year or all years.. but here goes.

1.) As I've been reading, it would seem it it unanimous about the IRT believing they had to be complete jerks in order to keep the peace. I mean, at one point I was in line for the Masquerade, and the line had just been split in two... They stationed an IRT member at the front of the second line, which I can understand if they want to relay information, but this mans only purpose seemed to be to not let people use a door to exit, which I honestly don't see as necessary. Sure having to split the line to let people through is a minor annoyance, but that is no reason to literally yank someone back into the room after passing the first door, only to make them choose another one.

2.) This may just be me speculating, but I seemed to notice that if you weren't in cosplay, you didn't really seem to matter at all. I was constantly being yelled at to move aside, or just completely ignored when asking question to people when my friend who has attended previous years was not around for me to ask. As a member of a group of four, I saw how we were all treated over the weekend. The two who cosplay'd from the beginning seemed to blend in to the crowd just fine, however me and another friend, who didn't cosplay until Saturday, we both completely invisible during 90% of conversations held by our cosplaying friends. Now I specifically mentioned that my friend did not cosplay Friday and was ignored like me to mention that when he put on his costume Saturday, he seemed to be just like the other three, leaving many times when I would have to just walk around finding things to do and people willing to interact with a person who wasn't dressed up.
- On a side note to this complaint, I found many people who were dressed rather well as some of my favorite characters unwilling to stop for a picture for me, yet a few feet down the path they would be seen posing for someone else, even though I attempted to be as polite as possible when asking.

I can't think of anything more at the moment, as I am a bit tired, I will probably add more later.
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#197 User is offline   stringcheese 

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Posted 17 May 2010 - 03:42 AM

View PostDeadCruiser, on May 16 2010, 08:36 PM, said:

IRT

I can't tell you how many IRT members that I ran into that were rude. We even had nicknames for a few of them because of how many times we saw them do the same thing. Oh, also, the staying on the sidewalk thing is completely ridiculous. I mean, I understand staying on it and having staff keep people on it, but IRT were over the top about it. Two of my friends and I were walking around the giant line for the Soap Bubble and some IRT member was chatting with a few girls and we overheard him say, "if those guys in the jackets don't get on the side walk, I'm going to punch them in the face". Not joking. I tell you this: had it have not been for my friend stopping me, physically holding me, you would have had a very sorry IRT member. Staff or not, you don't threaten anybody like that. Not if you don't want retaliation.

I don't think anybody comes to Anime Central to put up with IRT members acting the way they did this year. Similar things happened to me a few years ago. IRT is Acen's biggest problem. I can't tell you how many people that I met at the convention that told me about rude IRT members. Granted, I met like four of them that were cool, so at least you have a few that are doing their jobs the RIGHT way.

It's extremely difficult for me to keep this post "family oriented" towards those rotten IRT members that I'm referring to. I can't stress enough how big of a problem this is becoming. I should have brought a video camera to film some of these guys for proof, but I hope you take everybody's word for it.

I'm not a trouble maker at the convention either. I stay to myself and hang out with my friends when I'm at the convention. I would expect to be treated like this if I were some sort of madman that was causing all kinds of havok at the convention, but I'm not.

Here's the problem. 85% of IRT are some kind of angsty recluses that get bossed around day after day, month after month and once Acen comes around, they become IRT so they can pay all that forward to people who are just trying to enjoy themselves. They walk around like they are some kind of elite squad of highly skilled super soldiers or something. Chances are, if you were IRT, you are reading this and it makes you mad, you're probably one of the types of people I'm talking about here. Acen is better without you and people who just want to enjoy themselves don't appreciate the way you act. Do us all a favor and just don't volunteer for IRT next year.

As for the IRT that are doing their jobs well, thank you. To those IRT members that I met that were cool, thank you. The two IRT members we rode in the elevator with were super nice guys. Super friendly IRT girl outside directing people back to the sidewalk...awesome IRT member! It's people like you who do their jobs well that make the convention run so smoothly. Unfortunately, you have to work alongside several unprofessional, rude, egotistical people who give IRT a bad name.


Hello DeadCruiser, I appreciate you taking the time to write this.

First off, I would like to apologize on behalf of all the unfortunate circumstances you seem to have come across with IRT this year. I agree that the individual who threatened to punch con-goers for not staying in line demonstrated completely unacceptable behavior and should be given a talk to about handling the situation in a proper manor. I would hope that next time you do observe rude behavior like this from any IRT operative, that you would take down his badge-ID, and then report him to one of our DH's.

The soap-bubble line is unfortunately on of the biggest headaches IRT handles every year. It seems like every year we try a new approach to making things run smooth, and it somehow always ends up falling apart due to reasons I can't even begin to explain. The only thing we can do is to keep trying to make it as smooth as possible. So once again, I apologize if things weren't up to expectations, and we will try with all our might to make it a smoother process for next year.

I would also like to try and shed some light on this 85% of IRT members being angry recluses. Unfortunately, some of us have more on our plate than other IRT ops. Here's a good example: I ended up working a special assignment this weekend with an operative named Mr. Gray. Mr. Gray is one the nicest individuals I have met during this weekend, and chatted with him throughout the convention. However, he was given not only the task of this special assignment, but other assignments given by other DH's, ADH's, and the Hotel Staff itself. The man could not have gotten no more than 10 hours of sleep throughout the entire weekend. Come Sunday morning, the man was practically a zombie.

Mr. Gray is only one example of many operatives that went through long hours trying to manage guests, regular operations, and special assignments given by higher ups. It wouldn't surprise me by the end of the day, that if these operatives were to be asked questions by con-goers that it would be the last thing on their mind to do. Is this acceptable? No, not at all. But I hope that I can try and give a somewhat reasonable explanation as to why they might have acted they way they did.

As for me, I hate raising my voice at people and I feel bad when I have to do it. But I understand that unfortunately it's sometimes the only way I can make people understand how serious the situation is. However, I will always try to explain why certain things need to be the way I need them to, and usually I find that people are more willing to cooperate with my orders if I can explain to them why I am asking them to form a single file line, or moving to a certain area to clear traffic.


If you do have any other questions or complaints, please feel free to send me a PM and I will not only try to give you a response but I will also relay it to my DH.


Hope this helps...



View Postxtrastage, on May 16 2010, 08:39 PM, said:

All in all, a good con, but a few major complaints.

1a. The IRT's assistance. I wouldn't call them harassing or unfeeling like other people (solely on the basis that they didn't have any experience), but they were incredibly unhelpful. I asked where the Hall E panels were for the electronic music panel Sunday morning. I got a point.

1b. The IRT's maniacal regulation of where to walk. Yeah, I know, crowds need to be restrained so cars can get by. But is it really necessary for IRT to make us navigate our way through the Soap Bubble line when it's already so unruly to begin with?

2. Soap Bubble. This is the second year in a row where I've been prevented from getting into Soap Bubble because of the overflow. It's just unmanageable in one room at this attendance. I think we could have that dance as the "main" dance Saturday night, then run a few overflow dances at places like the AB suites, the Embassy ballroom, or even in a place like Hall D (assuming it's unused; you could replace that with whatever hall isn't being used).
And that's all.


Hey there xtrastage, let me try and answer your complaints.

1a. I will say that my biggest problem with myself this year was that I didn't know where things were. On multiple occasions I had people come up to me and ask where is Jefferson AB, or where the East Outdoor Wall is. When there was a place that I had no clue about, I went with them to Customer Service to not only help them find out where they need to go, but also help me for future reference. There was one girl, who got so lost trying to find the Lost and Found that I specifically assigned an op working under me to walk her to her destination.

This is something I personally struggled with this year, so I know that others did too. We are currently coming up with ways to make it easier to find your destination. The one idea we currently have, is to use the Hyatt Hotel touch screens for next year.

1b. Ah yes, that soapbubble line. It's horrible, I know. Trust me when I say it's as hard to manage it as it is to stand in it. When I got up to working it around 1am this year, we were told to make people stand single-file so that people could have an easier time walking on the sidewalk. Unfortunately, I'm sure that it was probably a mess at multiple points during the evening, so I apologize that we couldn't fulfill the task of making it easy to walk throughout the evening. My hope is that we will have enough operatives for next year that it will be able to make it the straightest and smoothest line possible that a geometry teacher would be impressed with it.

2. I actually talked with the DH of dances/special events this year during closing ceremonies this year, and he said that they are currently looking into the situation and have already begun planning ideas for next year. One idea he said, is that they might try splitting the Soap Bubble into "Soap-Bubbles."

Hope this answers some of your complaints.

View PostLukage, on May 16 2010, 09:11 PM, said:

Going off the top of my head, but I'll address what I can. My biggest gripe this year (and I will add the others that I can later) is the same as it always is:

Why are the elevators randomly off-limits to attendees and for private use by IRT only? When I asked a couple staffers about why the elevators were shut down, I was given the stereotypical "I can't discuss that" garbage. I was told "to use the next elevator or the stairs." Can someone clarify now why the elevators are suddenly "VIP only" for just that one use, or is this going to be another one of those secrets of the convention?

My second issue isn't actually with the staff or their programming! Its a first!

I really got annoyed with getting into fights with the "professional" photographers. You know, the ones who had a couple people blocking access in the 20 foot space between them and the person getting photograpphed. I'm being instructed to walk around in a narrow three foot gap so they can have their "private photo shoot." I hate to say it, but when you're trying to use THE LOBBY as your personal space and there's actually a jam created due to it, I'm not going to wait. Its one thing if a staffer is directing traffic because of an accident or a spill or perhaps to keep people in the right areas, but a photographer trying to get his shoot in the heaviest traffic really is an idiot.


But to the topic of the staffers, what's the difference between ACEN staff and IRT? They seem to have the same power, yet the IRT always comes across as an butt when responding and the staffers actually answer my question. I know the biggest gripe year after year is the staff, but it just seems odd that its the IRT in particular that is the focus of the problem.

Line Con '10. Yeah the Soap Bubble is popular and its hard to control, but please staff, direct your screaming at the stoned/drunk/stupid people in the lines. I wanted to take photos of the people in line and got yelled at by staffers for being in the street. There's not much I can do when the single-file line is three people wide. If the staff is there for line control, control the line. I'm not stopping in the sideway to obstuct traffic.

Minors in possession - Wow this was bigger than in previous years. I know staff can't control all of it, but can't there be something done about visibly intoxicated attendees? I didn't have a big deal with those who had a bottle of beer in the lobby or a plastic cup with the drink of their choice, but shouldn't those who are a distubance be taken care of? Especially those who are under-age!!! I know you can't just ID everyone on the floor, but if someone LOOKS drunk and ACTS like a distubance, what's the difference between that and any other disruptive behavior?


Hey Lukage, let me have a crack at this...

The elevator issue is pretty much what you said. When it get's shutdown like that, it means we have priority traffic that needs to use the elevator. Whether it be a VIP or a medical situation, we need the elevators clear for that specific purpose. I know it sucks, but things will go from bad to worse if those guys don't have the elevators freed up.

You are absolutely correct in your second issue about photo shoots in the lobby. It isn't their personal space. Usually if I see people taking pictures in the middle of a walk way, I will politely ask them to move to the side to make sure that people who do need to walk through the lobby can do it at a reasonable pace without tripping over anything.

Thirdly, IRT is Anime Central staff if I recall correctly. Therefore, we should not be "butts" and should be able to answer your questions with calm and politeness. I apologize if someone was rude to you or told you to go ask someone else. That is bad customer service, and isn't going to help anyone get anywhere.

Public intoxication unfortunately is a very tricky situation. I'm not Rosemont PD so I really can't give a precise explanation as to why the things the way there are for this. I will say that if you do have a friend that is drunk and aren't sure what to do, take them to the medical center where trained EMT's can handle the situation and take care of your friend.


...and I think I've said all that can be said about Soap Bubble. I apologize that it was an inconvenience to you this year, and hopefully next year it will be better than this years.



Now excuse me while I go rest my legs (and now my fingers)...
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#198 User is offline   ZomgBlue 

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Posted 17 May 2010 - 04:09 AM

- rosemont cops - i know this is not something acen/maps can control but i was with a group following them doing some video and i guess the cops didnt understand they were at a huge convention of people out to have fun... but getting cussed at by and on duty officer really caught me off gaurd and having it on video kinda made it just end up a discussion topic of the night. also this was inside the hotel, near pannel entrence. just really caught me off gaurd, more of a showing poorly of rosemont than anything.

- irt - i tried to report a case of underage drinking and also someone whom was harassing me in a sexual manner it seemed to get muddled in teh message over and over. as irt seemed to think that i had been in the room but i never was, i had voice mails from this person, lewd texts and friends that witnessed his actions. i pretty much relied on my friends to escort me around the hyatt and then to and from the hotel as i didnt feel safe until the person stopped contacting me.

- not sure what to file it under -
-- i came home with a huge bruise on my back that looks like a prop must have been slammed in to my back by accident as i doubt anyone would have done such a thing on purpose. but it is evidently pretty large and my mother wants me to see the doctor for it, i know there are prop rules and the medics and all. though honestly i thought i slept funny, i just would like to say it seems someones prop snuck through and i got an ouchie and it is very painful. (i have medical issues too which just makes me throw this one in)

--- some dude fell off the escalator rail around 4am sunday, i dont know if any staff saw this but he was luckily caught by a random con goer and it he was just lucky. someone else though said the underage drinking, this person was clearly intoxicated as he swore he didnt almost fall to the basement level... his age i dont know wasnt my business but we dont need 18 year olds ending up like that, or anyone either. i guess some need to learn from experience though. just there must be more that can be done, can't there?
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#199 User is offline   Seph 

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Posted 17 May 2010 - 09:11 AM

wow.. a lot of you could not WAIT to post here huh... let the staff get home first.. you know how many staffers are still at the hyatt right NOW?!?!?!?

I have a gripe, and I demand it get taken care of...

i left my baseball cap in my hotel room :(

I can not believe acen would cause such an environment to cause someone to forget there baseball cap in there hotel room, and not realize it until this morning :(

For this reason, I will never attend the 13th year of acen again...


but on a serious note....

yes, this is a gripe thread.. but I have to say.. my experience with IRT was a little different...
due to my specific situation, i had a handful of "dealings" with IRT though the entire weekend...
Each IRT member i had a situation pop up with was more then respectful to me...

sure im staff. but 95% of the IRT staff does not know who i am, and at first glance, I look like someone who shouldn't be a lot of places at a lot of times(while doing my job that is)

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Posted 17 May 2010 - 09:16 AM

1. Steve Downes Autograph Session: The time in the program book said, 12:30pm-1:30pm and also on the sign, so I was waiting in line for a hour and then a staff person was just walking around the whole time, i guess waiting for the guest then finally IRT came and said that they changed the time and that he be here at 3:30pm. I got there 3mins after 3:30pm but they closed the line which isnt fair at all. It said 3:30-5:30, if your gonna close the line you might as well put down on the sign, how many con goers are allowed in the line.

2. Zombie Survival Panel: I was wondering where IRT was at cause there was like 3 lines blocking the hallway. It was so hard to move around cause people would just stand there and you have to try to get to you where you have to go. I was looking for someone and couldnt see thru the mass of con-goers. What would happen if there was an emergency and everybody would just run out, trampling on other people. Its a fire hazard

#201 User is offline   Sakamura 

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Posted 17 May 2010 - 09:26 AM

View Postsachiiko, on May 17 2010, 02:35 AM, said:

4. PROM- Okay Okay, prom is a vital time in a high schoolers life, but seriously its rather rude to have both groups put together in the same location. It was rather irratating to exit the convention center and here the kids talk smack about the cosplayers saying things like "your all f'n freaks", "you guys should be embarressed of yourselves for stepping out in that sh!t". Personally, I wanted to smack each and everyone one who was saying things along those lines. The convention center i know is trying to make profit, but they should take into account that cosplayers/congoers do not mix with prom people. That leaves major clashing. Especially because people started to talk about to the tweeny boppers commenting on their craptastic attire.


Next time ask them if they like Lady Gaga and then watch how quickly they shut-up. I'm never worried about being judged because I'm not walking around to impress teenagers. I always keep in mind I have a much stronger authority and influence over them. Then again that's just me :thumbup:
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#202 User is offline   daegan 

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Posted 17 May 2010 - 09:28 AM

View Postkyomagi, on May 17 2010, 03:00 AM, said:

Also, i saw some video game dealer selling equipment that promotes piracy by allowing systems to play downloaded and burned games.


Often these devices are also the only way you can play legitimate import games, specifically on Nintendo systems or older PlayStation systems. This is why they are offered.
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#203 User is offline   Joxer 

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Posted 17 May 2010 - 09:32 AM

View Postanimedorkguy, on May 16 2010, 10:08 PM, said:

Second thing addressing everyone's IRT comments:

Not all IRT was bad. Please don't lump all IRT as bad, There are numerous IRT members that were extremely helpful and went out of their way to be nice.


No one is saying ALL the IRT are bad, There were a few that were pretty cool. There was ALOT of IRT members that were ridiculous that outweighed the actual GOOD IRT people. I am 28 years old and I felt like they were treating us all like kindergardners. I did not appreciate being treated that way. I realize that people can get rowdy and stupid at Cons, but FFS I am walking at the edge of the curb of the sidewalk because people seem to think the sidewalk is for grouping together to talk or take pictures. OR the line of smokers sitting there was stinking it up, and I prefer to keep moving, and not smell like smoke. Also, when I am standing in an area waiting for the line to go down for the dance, I can stand there if I want to, I was not in the way. Oh, and I wasn't in the Masquerade, and I was just walking back to the hotel, and I was being screamed at to stay in the line, and I explained I am not in it and going back to my room. They screamed at me anyway.

#204 User is offline   jenchan 

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Posted 17 May 2010 - 10:00 AM

Thank you for having just one, standard book this year. It was much appreciated, however a few gripes:
The Program Book
The Programming schedule was nowhere in the book, nor was the photo shoot schedule, it was printed on a separate sheet. I thought these were supposed to be in a the book?

No maps of photoshoot locations! I had to show a lot of people where locations where, and I wasn't on staff!

The schedule for the Autographs in the book was actually different from the printed schedule posted at con. I missed a session because of this and I was not pretty upset.

There were two different Sunday schedules for the Exhibit hall. One said it was closed at four PM, the printout said noon.

Please, please put the listing of artists and exhibitors in alphabetical order listing, rather than by their location number. It would be easier to read that way.

Exhibit Hall
I would like to see isle signs in the exhibit hall. This would make navigation much easier.

Registration
Registration not opening on time on Thursday evening. I have yet to hear the cause of this.

Thank you.
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#205 User is offline   kenkendazo  

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Posted 17 May 2010 - 10:02 AM

View Postdaegan, on May 17 2010, 10:28 AM, said:

Often these devices are also the only way you can play legitimate import games, specifically on Nintendo systems or older PlayStation systems. This is why they are offered.

Indeed, otherwise there would be no reason for them to bring import games since without a method/ you could only display the boxes as some trophy you have never been able to play.
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#206 User is offline   dek 

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Posted 17 May 2010 - 10:02 AM

Overall, I enjoyed this year as opposed to last year (personal issues that occurred). However, I only have two gripes:

1. Guests: I honestly thought that several guests that were confirmed for this year would have been better at a Comic-Con/Wizard World environment as opposed to an anime convention environment. As mentioned before, the name of the convention says it all (to a certain degree): ANIME Central. I can understand non-anime/non-manga material in the Artist Alley, but I think that's as far as it should go.

As for guests that were Anime/Manga related, some seemed to have been recycled. Yes, we all need to take availability into consideration, but seeing Vic there for a third time and seeing him in every other convention website that I visited as a confirmed guest has me thinking he's cloning himself. Again, nothing against him, but we need some different VA guests next year. Even if it's VAs who abridge stuff, like LittleKuriboh or Team Four Star, it's still better than no variety.

2. Gaming Room: Even though I'm not a big fan of Rock Band, I will say that if there was any intention to close off half the gaming room for ANY tournament, they should have considered reserving another room for that tournament instead (as was the case with the SSF4 tourney Saturday night). And to see that half of the room STILL closed off Sunday morning because they were packing up almost made the gaming room entirely pointless to go to for two of the three days.

My two cents

#207 User is offline   Shintarou Inuzuka 

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Posted 17 May 2010 - 10:47 AM

My biggest gripe is probably something that nothing can really be done about, but I'll say it anyway -- and that was scheduling the convention for college graduation weekend as well as prom weekend. Kinda sucks some of the fun out of the convention when you have to leave the convention and drive five hours each way to attend a graduation ceremony (and miss the day with the most events I wanted to attend) because the con is scheduled during a weekend when so many people graduate, and for the high schoolers, they'd have to make the decision whether to skip part of the convention or skip prom. Prom may be more difficult to schedule around, since each school has it at a different time and place, but graduation I would think would be roughly the same weekend across the board. Again, probably not much that can be done about it, but to me, it was something somebody should have noticed at some point in time.

I have to say the same thing about some (though not all) of the IRT members, and even some of the hotel staff -- some of them were INCREDIBLY rude. Especially the woman working parking Friday afternoon, who started practically yelling at people trying to park rather than just calmly telling them the lot was full (and not even bothering to tell us where else we could park). Again, there's probably not much that can be done as far as the convention staff goes when the hotel staff is rude, but as for the IRT who were rude, something should be done about it. I too didn't go to the convention to be belittled. If I want to be talked down to, I'll save my money and go practically anywhere else.

The ATM situation was a complete disaster. I was directed to a broken machine on Friday to withdraw money for lunch, and on Sunday, every last one of the ATMs in the Hyatt went down, and as a result, it took the better part of an hour to withdraw money to pay my friend back for the hotel.

This post has been edited by Shintarou Inuzuka: 17 May 2010 - 10:49 AM

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#208 User is offline   DeadCruiser 

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Posted 17 May 2010 - 10:50 AM

View Poststringcheese, on May 17 2010, 04:42 AM, said:

Mr. Gray is only one example of many operatives that went through long hours trying to manage guests, regular operations, and special assignments given by higher ups. It wouldn't surprise me by the end of the day, that if these operatives were to be asked questions by con-goers that it would be the last thing on their mind to do. Is this acceptable? No, not at all. But I hope that I can try and give a somewhat reasonable explanation as to why they might have acted they way they did.


I'm sure this Mr. Gray has been a part of IRT before, so he knows what to expect. You are surrounded by 20,000 people. Someone will have questions. Because this is a volunteer position, there is no reason to complain, regardless of how bad a situation is. Being IRT, you put yourself in that position. You agreed and claimed to understand what being a part of IRT would consist of. If someone cannot handle said job, then it is clearly not a job they should be doing.

On the flip side, many congoers get the same if not less amount of sleep as this Mr. Gray during Acen weekend. We put up with plenty of unnecessary situations, including incredibly rude individuals that are in IRT.

Maybe Acen needs to have a group of staff members who monitor ALL of IRT, supervisors included. If any are caught mistreating a congoer, they'd be stripped of their badge and kicked from the convention. I would volunteer for said position in a heartbeat. We as congoers are this convention's bread and butter.
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#209 User is offline   yuesokka 

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Posted 17 May 2010 - 10:56 AM

View PostShintarou Inuzuka, on May 17 2010, 10:47 AM, said:

My biggest gripe is probably something that nothing can really be done about, but I'll say it anyway -- and that was scheduling the convention for college graduation weekend as well as prom weekend. Kinda sucks some of the fun out of the convention when you have to leave the convention and drive five hours each way to attend a graduation ceremony (and miss the day with the most events I wanted to attend) because the con is scheduled during a weekend when so many people graduate, and for the high schoolers, they'd have to make the decision whether to skip part of the convention or skip prom. Prom may be more difficult to schedule around, since each school has it at a different time and place, but graduation I would think would be roughly the same weekend across the board. Again, probably not much that can be done about it, but to me, it was something somebody should have noticed at some point in time.



considering just like prom graduations also vary. my cousin doesn't have graduation for 3 more weeks. and the highschool i used to go to also has 2 weeks left. they very and each person needs to make a decision of what is more important to them and their families that they attend.
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#210 User is offline   Krystal 

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Posted 17 May 2010 - 11:01 AM

I think we all understand that IRT are not ALL mean, but each one on here who complained seemed to have someone on IRT be mean to them. I'm just saying, since you can't tell which ones are mean or not, either make more personality restrictions on becoming IRT, or give them some proper training on being courteous.
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