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Registering Questions post them here!!

#61 User is offline   Bloo09 

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Posted 29 September 2008 - 12:53 AM

No. Groups must pay at once. If they pay alone then they cannot join a group. More clearly, Groups must be paid in one single payment by the/a GL.
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Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
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My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#62 User is offline   Riker 

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Posted 29 September 2008 - 10:06 AM

View PostDatBan, on Sep 28 2008, 11:32 PM, said:

Should I advise people who are hoping to join my group to pay by themselves if they can, then?


Take a look at question #39 in the Registration FAQ.
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#63 User is offline   Riker 

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Posted 29 September 2008 - 10:32 AM

View PostDatBan, on Sep 28 2008, 09:10 PM, said:

Hey, one of my hopeful group members just got the same error code that Smeet got, though with a different checksum listed.

[edit] When trying to join, that is, and I get the same one when dealing with trying to invite them.



View PostAndrewSP, on Sep 28 2008, 09:37 PM, said:

Same error just happened to me when I tried to pay, and I also want to make sure that my payment went through, since my badge status says "paid and pending action" now.

And my sister just got a similar message when she tried to reset her password (she just found it in her old e-mails, so she doesn't need to reset it now).


Hi folks,

We're aware of what is causing this error. We have a permanent fix in mind, but it's taken a couple of days to get it put together. We should be able to put it in place tonight.

This post is our central place for keeping you informed about the bugs that get found, and our progress fixing them. When we have it fixed, we'll update you again.
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#64 User is offline   DatBan 

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Posted 29 September 2008 - 12:27 PM

Alright, thanks for that.

Bloo - I apologize, I didn't post my question clearly enough. Given my base assumption that I won't manage to get 10 members even if I wait until the last pre-reg cutoff (accurate as of two years ago, last year I went for the earliest cutoff I could), and am simply using the group for convenience in payment, my primary concern is saving my members money~ Since it seems the e-mail is sent before the database update for trying to join the group, my members' requests to join weren't going through, I was trying to work out if I'd be able to get them in the group, or if I should just have them go it alone and not risk hitting the $45 tier.

Now, as I've just found out that this'll be fixed tonight (prior to the $35 cutoff!) I'll delay closing the group and paying until I go to work tomorrow. ~.^

On a much more serious note: Riker, Bloo, I notice that while there's a comment in the FAQ that you do accept Pocky I do have a question not answered there. Any preferences on what type of Pocky?

#65 User is offline   Riker 

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Posted 29 September 2008 - 07:59 PM

The bug should be fixed now. Try again.

View PostDatBan, on Sep 29 2008, 01:27 PM, said:

On a much more serious note: Riker, Bloo, I notice that while there's a comment in the FAQ that you do accept Pocky I do have a question not answered there. Any preferences on what type of Pocky?


Winter Pocky is far and away my favorite. By, like, an order of magnitude. If you can't find it, Almond Crush Pocky is my second-favorite. ;)
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#66 User is offline   Cuddles116 

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Posted 20 October 2008 - 05:40 PM

Hi,

I have a registration issue. I have already paid for my badge but I need to get a child's badge for my little brother, turns out I'm taking him instead of who was suppose to. I didn't try just buying a kids badge alone so this may be premature but I need to just buy 1 and have it mailed with mine, how can I do that?
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#67 User is offline   Voxx 

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Posted 20 October 2008 - 06:33 PM

View PostCuddles116, on Oct 20 2008, 06:40 PM, said:

Hi,

I have a registration issue. I have already paid for my badge but I need to get a child's badge for my little brother, turns out I'm taking him instead of who was suppose to. I didn't try just buying a kids badge alone so this may be premature but I need to just buy 1 and have it mailed with mine, how can I do that?


I'm not exactly sure about this, but if Bloo or the other heads up get a hold of this question im sure they can give you the correct response! But I do think that if you were to register for the child and give your address and names for both you and your brother, they(Bloo or someone else) probably would be able to put them together. If not, you would have to register for your little brother and pay the shipping+fee. If that does happen no worries! You will get your badges! ^^
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#68 User is offline   Bloo09 

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Posted 21 October 2008 - 01:29 AM

Please email ACenreg09@ACen.org we will have to fiddle with things to get them into a group with you for this. Since kids badges only show in the system when they are in a group with an adult (18 yrs old). When you email please explain the situation, and give both accounts user names.
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#69 User is offline   kisaseima71394 

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Post icon  Posted 02 December 2008 - 08:28 PM

ok here i go

so im new to acen and im really excited about going. ive already registered and stuff for a badge and it says all i have to do is pay for it. ive tried constantly with my mom credit cards to pay for it, but it always gave me the same message, that the card had invalid information or that the card itself was invalid. along those lines. i thought i was something to do with the credit cards so my mom called the companies. they said the cards should be fine and that nothing should be going wrong. then i thought it had something to do with my moms laptop, so i tried it on my desktop. the same thing happened. the message came up. i tried every week to put in the credit cards information and every time it sad the same thing. i even double, triple checked to mae sure all the information was correct. so i just want to know if theres anything wrong because im completely new to acen and i honestly have no idea what to do and im kind of worried that i wont get to go to acen :unsure: . so help me out if you know whats going on. also, my badge has the delivery option. im guessing it will come after i pay. am i right? i know dumb question, but like i said im new and i just want to make sure. please and thank you.

kisa

#70 User is offline   Bloo09 

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Posted 03 December 2008 - 12:06 AM

In another forum under registration there is a topic about the current glitch we are experiencing with our system declining credit cards. Please watch that forum for updates, it should be fixed soon.

For badge mailing, we will begin mailing in January in waves in no specific order and end mid April. Those ordered before January 1st should be sent out by the end of that month.
ACen 14 - Panel Programming Department Head and Crystal Ball Manager
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ACen 13 - Panel Programming Department Head and Crystal Ball Manager, ACen 12 - Panel Programming Dept. Head and Crystal Ball Manager,
ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#71 User is offline   Serenahind 

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Posted 04 December 2008 - 11:05 PM

i don't know if this has been addressed, I tried to pre reg for ACEN and it sent me to the registration login. I went to put in my username and password from last year since I registered through the site last year and it said my user name and password was invalid. Is this a glitch or do i have o reregister. I tried that and it said my username and ad password was taken. I used my current one. How can I get in to register for con?

#72 User is offline   Bloo09 

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Posted 05 December 2008 - 05:29 AM

You can email ACenReg09@ACen.org with your full name and user name and we can make sure your details are correct, or try resetting your password.
ACen 14 - Panel Programming Department Head and Crystal Ball Manager
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#73 User is offline   Hiten 

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Post icon  Posted 05 December 2008 - 12:25 PM

I was wondering if there is a way to check your registration status. You know, as a way to confirm that I'm set and everything. Can I check that or do I just assume that everything is good only to find out much later that something is wrong? Please put my worries to rest.

#74 User is offline   akaikurama 

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Posted 05 December 2008 - 05:29 PM

View PostHiten, on Dec 5 2008, 12:25 PM, said:

I was wondering if there is a way to check your registration status. You know, as a way to confirm that I'm set and everything. Can I check that or do I just assume that everything is good only to find out much later that something is wrong? Please put my worries to rest.


As noted in the registeration FAQ here: Registeration FAQ.

You will have to log in to your reg account and on the left side under the Attendee section (note if there is a + sign click that to show the menus for that section) and you can then choose the badge info which will show the status of your badge on the line called Badge status.
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#75 User is offline   Bloo09 

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Posted 05 December 2008 - 05:46 PM

Badge Statuses

Paid - Hold for Mail = Your badge is going to be mailed to you.
Paid - Hold for pickup = You go to the will call line at con
Registered - Unpaid = you pay at con and get your badge there or pay online/mail before cut off.
Frozen = You've probably been emailed about a problem with your account
Banned = You need to email ACenReg09@ACen.org to work it out

If you paid and are not hold for mail but want your badge mailed please email ACenReg09@ACen.org requesting mailing and we will add it to your account so you can log on and pay the 1.50. You ALSO get a shiny pretty badge!
ACen 14 - Panel Programming Department Head and Crystal Ball Manager
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#76 User is offline   Hiten 

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Posted 05 December 2008 - 06:53 PM

thanks much

#77 User is offline   akaikurama 

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Posted 06 December 2008 - 06:54 AM

View PostBloo09, on Dec 5 2008, 05:46 PM, said:

Badge Statuses

Paid - Hold for Mail = Your badge is going to be mailed to you.
Paid - Hold for pickup = You go to the will call line at con
Registered - Unpaid = you pay at con and get your badge there or pay online/mail before cut off.
Frozen = You've probably been emailed about a problem with your account
Banned = You need to email ACenReg09@ACen.org to work it out

If you paid and are not hold for mail but want your badge mailed please email ACenReg09@ACen.org requesting mailing and we will add it to your account so you can log on and pay the 1.50. You ALSO get a shiny pretty badge!


Hey just a suggestion but may be you could add these (Badge Statuses) into the faq section of reg.
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#78 User is offline   Bloo09 

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Posted 06 December 2008 - 09:03 AM

Good Idea, I'll do that when I have the right permissions >.<
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#79 User is offline   SupremeKai 

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Posted 06 December 2008 - 07:00 PM

I have a quick question, i have pre registered almost when we were allowed to and it still says registered - unpaid, and i did check the mail feature, the question is i know you all got the check because i have the copy of the check itself. Also i know that you all are very busy as well i was just curious.

Thanks very much for any kind of response
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#80 User is offline   Bloo09 

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Posted 06 December 2008 - 08:09 PM

With the recent credit card bug it was also not letting us enter mail in forms. It was fixed yesterday so I will continue to enter in the mailed in forms. Those who mailed in should be marked as paid soon.
ACen 14 - Panel Programming Department Head and Crystal Ball Manager
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ACen 13 - Panel Programming Department Head and Crystal Ball Manager, ACen 12 - Panel Programming Dept. Head and Crystal Ball Manager,
ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#81 User is offline   Manga sister 

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Posted 13 December 2008 - 12:15 PM

Ok, I have a problem. My friend registered around Sept. 30th for herself and her anime club/group for Acen 09, but for some reason it tells her she's getting Child Badges! She really wants to get this solved before the badges get mailed out, but no body is replying to her emails, is there any way this can get solved?

#82 User is offline   Light 

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Post icon  Posted 15 December 2008 - 03:51 PM

:unsure: Oh nooo D:
I guess I didn't realize that the "mail badge" button wasn't there >_<
Can I do anything? D:
I already paid a few months ago, aw man, I'm sorry, what can I do?

*just read the things above her*
Sorry ><;
So I can just do that, ne?

This post has been edited by Light: 15 December 2008 - 03:53 PM

For ACen 2008 I was
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L
the whole time on Saturday

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MSG if you talked with me?
We can be friends! n__n/)


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#83 User is offline   Voxx 

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Posted 15 December 2008 - 10:34 PM

Wow I didnt know there was a banned section! What do you do to get banned? Just wondering.

Also, when do Staffers get badges? ^-^
Allons-y Sugar Pea!

#84 User is offline   Moogle_21 

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Posted 15 December 2008 - 11:26 PM

View PostLight, on Dec 15 2008, 03:51 PM, said:

:unsure: Oh nooo D:
I guess I didn't realize that the "mail badge" button wasn't there >_<
Can I do anything? D:
I already paid a few months ago, aw man, I'm sorry, what can I do?

*just read the things above her*
Sorry ><;
So I can just do that, ne?



Don't worry, here's what you need to do in order to get mailing applied to your account. Taken from the handy Registration FAQ ^^.

Quote

22. Bollocks! I already paid, but I really really want my badge mailed! Is there any way to do that?
Sigh... ok. If this is the case, send a private message to Bloo09, Sinstar, Riker, or TheRabbi, or send an email to acenreg09@acen.org, and we'll help you take care of this. It's possible, but it involves staffers going in and modifying your account.

http://www.acen.org/...showtopic=25288

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#85 User is offline   Bloo09 

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Posted 16 December 2008 - 07:04 AM

Emails were not answered for a week due to my computer and the DHs computer both being eaten by a nasty virus. We're both up and functioning now and working on replying to all emails.
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#86 User is offline   Manga sister 

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Posted 16 December 2008 - 07:53 AM

Okay then, I'll tell my friend that and see if she gets a reply now. ^^

#87 User is offline   Bloo09 

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Posted 16 December 2008 - 07:56 AM

Staff get their badges at the convention. Last year it was from their DH.
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ACen 13 - Panel Programming Department Head and Crystal Ball Manager, ACen 12 - Panel Programming Dept. Head and Crystal Ball Manager,
ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#88 User is offline   shindo02 

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Posted 27 December 2008 - 11:46 AM

Yes, I remember last year you had to write the badge number on the bottom left corner of the check for the person. This year I made a group so it would be easier. I was wondering if I send in one single check for the group or a check for each individual person? and what do I include on the check more specifically on the bottom left corner( my group number of name, etc.)

Thank you so very much in advance.
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#89 User is offline   Bloo09 

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Posted 27 December 2008 - 09:38 PM

You can send in one check please put the badge number of either the person whos bank account it is or if they are not in the group (parents account) then the group leaders badge number.
ACen 14 - Panel Programming Department Head and Crystal Ball Manager
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ACen 11 - Reg Dept. Head, ACen 10 - Reg Dept. Head, ACen 09 - Reg Asst. Dept. Head, ACen 08 - Guest Relations staff, ACen 07 - IRT Guest Escort

Please contact me if you have any questions, comments or concerns regarding Panel Programming for Anime Central. PanelProgramming@ACen.org.
If you have any questions about the Crystal Ball please email CrystalBall@ACen.org

My private messages are now disabled. Between friend invite spam, and forum notices as a moderator I was missing panel related private messages. Please email us to contact panels, thank you!

#90 User is offline   HEADxINxTHExCLOUDS 

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Posted 31 December 2008 - 12:53 AM

Ok, so I read # 40 in the reg faq, but one of my friends is still having trouble with it. She already set it up so that her badge will be mailed but she still wants to have a table in Artist Alley. So...what now? :unsure:
"I'm...a pervert...?"
"Say what you will but I am taking the cake."



~L Lawliet (Death Note)~

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