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What The Heck Happened To Reg? Rosa's "brief" explanation.

#31 User is offline   Tevva 

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Posted 23 May 2008 - 06:37 AM

Hey guys since everyone is reading this I thought I would post here about this. This is Bloo09 on my husbands account (Artie) and I'm going through a good number of private massage complaints and reports about posts. We know registration was a mess this year and we want your feedback but please keep it constructive and clean. We will go into your posts and edit out offensive language and spam. Also overly large font. If it is font size bigger then 10 it is too big and will be made smaller. Repeat offenders will be spoken to by admin.

Please keep your feedback coming and if you had problems with registration tell us how you would fix that problem or what you would like done about it
Artie
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#32 User is offline   Bloo09 

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Posted 23 May 2008 - 09:07 AM

Those who emailed us Thursday requesting your badge number, Sorry we never got back to you but if the website is down it means we cannot get to it either. There is actually a large number of emails asking since they couldn't print due to lack of access so I am just posting here. If the website goes down for you in the future please do continue to notify us via pm and email but we have the same problem as you do when its down and cannot get you the information you need. The registration email is not attached to acen.org like some other email accounts and should never go down so you can -always- contact us through our gmail account.
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#33 User is offline   AI_Sparky 

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Posted 23 May 2008 - 09:23 AM

View Postgregly, on May 22 2008, 03:45 PM, said:

the registration process never should have relied on an off-site server, especially on the same IP as the website. That was an unfortunate design, because it stuck a gigantic huge point of failure/avenue of attack in the middle of a critical process. I'm in embedded programming, not IT administration, but that just seems like common sense to me.


This definitely does seem like a very high single-point-of-failure risk (I work as a web systems admin).
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#34 User is offline   gregly 

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Posted 23 May 2008 - 04:08 PM

View PostTevva, on May 23 2008, 12:37 PM, said:

Please keep your feedback coming and if you had problems with registration tell us how you would fix that problem or what you would like done about it


I will always endeavor to be constructive, because name-calling helps nobody and pisses people off. I also know the insane amount of effort folks put in during the convention to try and repair the system, and am extremely appreciative of it.

So I'll keep my suggestions down to the ones I noted earlier, the first two of which were implemented anyway during the course of ACen '08:
  • No off-site connections other than those used to access merchant accounts to process credit cards. (Will already be done, as bloo09 noted.)
  • Backup connections for the merchant account: in addition to cellular EVDO modems, allocate one analog dial-up line per cash station, and one modem per station, in case the broadband has issues. (EVDO's a great backup but still vulnerable to RF jamming, and there are a lot of folks with cellphones in that area.)
  • Increase the number of cash stations, even if this means raising the badge fees next year and/or cutting down on the budget for guests. Guests and amenities will mean nothing if people can't register to get to them.
  • Increase the number of printers, or perhaps provide an entire separate backup network of printers. (I honestly have no idea what the logistics are here. Is Reg using dedicated badge printers, i.e. Symbol or Zebra or something? I've written firmware for the Zebra units, so I know what a pain in the butt they can be.)
  • Since some attendees, angry or not, think it's hilarious to vandalize equipment and make their wait even longer, ACen apparently needs better security for the equipment. (This isn't a dig at existing IRT or security measures, just noting that people got through and vandalized expensive equipment despite the current precautions.)
  • Pre-print pre-reg badges. Again, if this results in increased costs, raise badge fees or cut other programs. The printers appear to be extremely temperamental, so the less reliance on those, the better.
  • Implement a ticketing system for at-con registration. Give people a numbered ticket when they enter the registration area, and process the tickets in numerical order. Instead of long, slow-moving lines at the cash stations, you end up with a few quick lines to get tickets, followed by an enormous seating area for people waiting for their number (or groups of numbers) to be called. It should not be too difficult to calculate the average time per ticket, and using that people could determine how long they'll have to wait until their number is called. In the meantime, while they're waiting, allow access to the Artist's Alley and a few "Reg entertainment events" for people holding reg tickets.
  • Every year, I hear horror stories from staff about the number of volunteers who simply ditched -- from IRT, from Reg, from Staff Services, the list just goes on. There has to be a way to stop this. The best idea I can come up with is to reduce the number of hours expected per volunteer, but as a tradeoff require volunteers to check in with a supervisor when they go on or off duty. Then if they don't clock in their required hours? Send them a bill for the badge, and (if comped) their room. (I suppose they would have to sign some sort of contract to this effect, in order to make it legally binding).


That's all I can come up with for now.
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#35 User is offline   Caerulea Windseeker 

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Posted 23 May 2008 - 04:59 PM

View Postgregly, on May 23 2008, 04:08 PM, said:

I will always endeavor to be constructive, because name-calling helps nobody and pisses people off. I also know the insane amount of effort folks put in during the convention to try and repair the system, and am extremely appreciative of it.

So I'll keep my suggestions down to the ones I noted earlier, the first two of which were implemented anyway during the course of ACen '08:
  • Implement a ticketing system for at-con registration. Give people a numbered ticket when they enter the registration area, and process the tickets in numerical order. Instead of long, slow-moving lines at the cash stations, you end up with a few quick lines to get tickets, followed by an enormous seating area for people waiting for their number (or groups of numbers) to be called. It should not be too difficult to calculate the average time per ticket, and using that people could determine how long they'll have to wait until their number is called. In the meantime, while they're waiting, allow access to the Artist's Alley and a few "Reg entertainment events" for people holding reg tickets.
  • Every year, I hear horror stories from staff about the number of volunteers who simply ditched -- from IRT, from Reg, from Staff Services, the list just goes on. There has to be a way to stop this. The best idea I can come up with is to reduce the number of hours expected per volunteer, but as a tradeoff require volunteers to check in with a supervisor when they go on or off duty. Then if they don't clock in their required hours? Send them a bill for the badge, and (if comped) their room. (I suppose they would have to sign some sort of contract to this effect, in order to make it legally binding).


That's all I can come up with for now.


I like the ticketing system. I will add this to my other thread, if you don't mind, just to help keep things consolidated.

As far as the staff ditching, could MAPS take a credit card number from each person saying they will volunteer, and if they do not, deduct the costs mentioned above? You give hotels a credit card number nowadays so that if they come into your room and find it trashed, they can still bill you even if you skipped town.

#36 User is offline   Unka Josh 

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Posted 23 May 2008 - 05:19 PM

I'm not so sure that that last thought would work out very well-- it strikes me as risky at best, complicated legally at worst.
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#37 User is offline   Bloo09 

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Posted 23 May 2008 - 05:47 PM

ok yes i post on here a lot but im a complete forum noob and I dont know how to quote or use the quote thing.. so

Gregly I read over your post and thank you for being very descriptive and helpful.

1. Yes we learned our lesson and no more internet.

2. Ill make sure our computer people see that because its alien speak to me.

3. We wound up with 3 cash registers deciding not to work within 1 week of con and at the convention. Next year we will have more stations.

4. We do have more printers that were not used and will be used next year. We ran out of rolls of thermal labels for them which will not happen again.

5. we have discussed preventing vandalism and some ideas we talked about were replacing ball mice with optical, though still breakable they are harder to break then simply removing a ball. and keyboard plastic covers so they cannot strip our keyboard of 90% of their keys like they did this year. (I had an army coat pocket full of keyboard keys and mouse ball slot covers after picking up those tiny pieces off the floor.)

6. prepaid badges were pre printed this year which did mean early badge printing and putting them together, spending the time alphabetically ordering them but it worked out very well and we will continue to do this in the future. Our printers are actually pretty reliable. The problem was a system error which was fixed during the convention, it was printing a random type of badge blank or something like that, there was a queue problem.. But again it was fixed quickly.

7. The ticket idea is a good one. We will look into putting it into the system for more organization though Im not sure how well it will work for the large number we will be working with next year.

8. Normally we wouldn't consider this but due to the ongoing problem we are looking over how to get more dedicated staff and keep the staff. Your suggestion will be brought up. I am NOT saying it will be used please people don't blow up. But i will bring it up at the meeting tomorrow at the MAPS office.



This part is just from me reading over the forum. Those with special needs were allowed to go to the front of the line and we included non visible disabilities. Some IRT and gofers were not informed of this and were letting them into the line. I pulled out a kid on crutches and another in a wheel chair when i saw them going into line and brought them to the front. If you believe you are unable to wait in line due to a medical concern please inform staff. If you are not happy with the answer you are allowed to request management hear your request.
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#38 User is offline   close_to_kira 

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Posted 28 May 2008 - 05:21 AM

This has probably been sugested before but have you considered using a 3rd party to handle ticket sales i know that PAX (penny arcade expo) uses http://www.brownpapertickets.com/ to handle there ticket sales, i never had a problem with registration and in all my tooling around on the fourms i never found a section for reg complaints. Im in the process of requesting some information on how there reg system holds up, in the mean time its just another suggestion
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#39 User is offline   AI_Sparky 

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Posted 28 May 2008 - 07:20 AM

View PostUnka Josh, on May 23 2008, 06:19 PM, said:

I'm not so sure that that last thought would work out very well-- it strikes me as risky at best, complicated legally at worst.


A more viable solution would be to make staffers pay for everything (room, badge) up front and then at the end of the con, refund everyone's hotel and badge expenses.

*Shrug*

AnimeIowa doesn't do anything of the sort. All of our staffers pay for their own hotel arrangements and badges.

This post has been edited by AI_Sparky: 28 May 2008 - 07:21 AM

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#40 User is offline   Rini 

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Posted 28 May 2008 - 07:22 AM

But in all honesty, you have to admit.

A.)You all met a lot of nice people while chillin like villains in line.
B.) Reg did everything in their power to make it go faster.
C.)The beachball was fine whilst it lasted.
D.) The guy with the portable rave was fricking sweet.

Lets all try focusing on the nice things, mmk.
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#41 User is offline   Bloo09 

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Posted 28 May 2008 - 12:31 PM

I've seen our system compared to AI a number of times, guys please remember acen is over 3 times bigger then AI and with that amount more it takes a different system and process. We have the funds to give our staff (not all staff) a room, badge and other small perks. It is pretty much needed or half of our staff wouldn't be able to come with no room. Also written registrations. I would pity the reg staff team that got stuck entering 11 to 12 thousand registration forms along with the 3 thousand we get pre con. It gives a very large chance for registrations to become miss placed and lost as well. When thinking about line changes please keep in mind the number of attendees.

On another forum the bubble fill out sheet ID which would require us to buy a number of those machines which as I recall are not cheap will not happen due to a number of reasons but for now I will just say for the budget reason. Acen doesn't have the budget to purchase that many machines that would be obsolete in a couple years.

For new staff we have put in a casual interview process sort of like our IRT department but in a more casual manner. If the potential staff member cannot make it to a meeting at the Hyatt when we hold the meet and greet then they will be able to have a phone call interview where we will explain clearly how registration is. (during the meeting the potential staff will not gain access to the official Acen meeting so please do not come to find out info you wont get any.)
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#42 User is offline   frzndaqiri 

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Posted 29 May 2008 - 07:13 AM

Thank you for the explanation. While being in AA means I didn't have to sit through the madness, I heard plenty about it from friends and con goers throughout the weekend. It's terrible that it seems vandalism (both electronic and physical) was at the heart of it.

My only suggestion would be more of a web presence for these types of posts. There is currently nothing on the site about what happened, and not everyone goes digging into the forums. Anime Boston had some type of meltdown as well, and posted at length about it in their forums, but were sure to make a very clear link to it right on the home page. I wondered why ACEN didn't step up and do something similar before wandering in here to find the whole story.

I don't know how the website updates are managed currently, and if you could do a cms for the less web savvy folk to be able to post if that's the issue....

Thanks for the hard work, and great attitude, and for being dedicated to answering our concerns. =) It is appreciated!
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#43 User is offline   akaikurama 

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Posted 29 May 2008 - 02:18 PM

We'll I just wanted to say thank you for having the next years con reg. back up this year (I know it was because of the revamping of the system that you didn't have it last year) and the fact that you had the little card that advertised it. :rolleyes:
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#44 User is offline   The Archfiend 

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Posted 05 June 2008 - 05:26 PM

View PostYoric, on May 23 2008, 07:06 AM, said:

I can totally understand, not from experience, but just thinking about being in your position makes me shudder at what kind of stuff is coming at you and the rest of the staff.


That being said, let me point out my apparent masochism in sending my info to Staffing (again!) for next year. I'd be glad to work here again - just not in Reg or IRT. I'm not that much of a masochist.
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#45 User is offline   davebb 

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Posted 06 June 2008 - 05:25 AM

This sorta wont work for some people, as I'm on a very tight budget as it is and wouldn't be able to attend in the first place unless I had a room to at least shower. That's all I ask for is a nice shower and place to change :) I can nap whenever in the medic room waiting for a call.

View PostAI_Sparky, on May 28 2008, 08:20 AM, said:

A more viable solution would be to make staffers pay for everything (room, badge) up front and then at the end of the con, refund everyone's hotel and badge expenses.

*Shrug*

AnimeIowa doesn't do anything of the sort. All of our staffers pay for their own hotel arrangements and badges.

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#46 User is offline   Bloo09 

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Posted 06 June 2008 - 05:28 AM

Medic 6 is right. Most of the staff wouldn't be able to afford that including the registration department head and myself which would be a slight problem >.<
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#47 User is offline   davebb 

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Posted 06 June 2008 - 07:57 AM

View PostBloo09, on Jun 6 2008, 06:28 AM, said:

Medic 6 is right. Most of the staff wouldn't be able to afford that including the registration department head and myself which would be a slight problem >.<


The other issue would be such as sharing rooms. Of course you want staffers to share, but with ACEN handing out the keys, they have better control of who has access to the rooms. There still is no real way other than common courtesy for when they hand out keys on who you let into the room. But if you reimburse them for their room for staffing like the first year even, how do you know they actually didn't pile in 12 attendees. Of course this is nice that everyone is at the convention, but do you think it is unfair to the attendees who are paying for their room and other staffers to have someone do this?
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#48 User is offline   annette 

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Posted 06 July 2008 - 11:32 AM

"Every year, I hear horror stories from staff about the number of volunteers who simply ditched -- from IRT, from Reg, from Staff Services, the list just goes on. There has to be a way to stop this. The best idea I can come up with is to reduce the number of hours expected per volunteer, but as a tradeoff require volunteers to check in with a supervisor when they go on or off duty. Then if they don't clock in their required hours? Send them a bill for the badge, and (if comped) their room. (I suppose they would have to sign some sort of contract to this effect, in order to make it legally binding)."


WOW people actually DID that!?!? Geez, if it's really that easy, Acen's gona have a bunch of people that figure they'll become a staff member, make sure they get a free room and badge, then ditch to go enjoy the con - all for free!! On top of that - some of the irt are really obnoxious, mocking certain con goers, then when con goers retort back with an insult thinking it's all in good fun - the irt take their badge away!!!?!? Best way to describe it is abusing power, and it must stop.

1. I agree with the whole credit card deal, get two credit card authorizations as well as a drivers license number from each staff member. In fact, acen staff recruiters could take each staff member's driver's license (or something of equal value) as collateral until the last day of acen, thus their promise to work acen until the last day would be fulfilled, and their drivers license would be returned.

2. Furthermore, I would say irts and staff should be required to go to a sort of workshop (paid for from their own pocket) - to get some sort of certificate that says they are "ACEN IRT CERTIFIED" or something of that sort - once you get certified you are allowed to work every acen from then on, however the certification can be revoked any time for bad behavior. Then they would need to pay to retake the class or something. After a certain amount of revokes, they are forever banned from being irt again. It seems that a lot of the problems at acen stem from disorganization and lack of understanding among staff members. Making sure the staff is well informed would take care of that problem. We as con goers have a right to know and be educated of any problems going on at acen - it is acen's responsibility to ensure their staff can communicate them fairly and efficiently to us.

3. I would even go so far as to assign some sort of discouragement of irt instilling bad customer service and unfairness. For example, if there's 50 or more complaints about a certain irt member, they should be "fired" from irt (or if my "acen irt certified" certification was in place - revoke their acen irt certification - keep on file that this person has abused their privileges of being a valuable irt), and ultimately be forced to pay for their own room and board. They obviously aren't doing their job by making the con enjoyable for the congoers (the same congoers who ironically pay for their being there) and if Im paying for their being there, they sure as hell better treat me with respect or they're gona lose their jobs.

4. When I heard my friend was standing in line at acen for 8 hours just trying to get a badge, I was amazed. A friend of mine said, "We're at a con full of techy geeks and computer nerds - SOMEONE should be able to figure out the problem!!" I would offer some sort of service to acen goers, who upon earning a background in IT or computer science or anything that can be of help for future problems like this (and can prove it with a copy of their diploma and id ahead of time) - offer to put them on an "On Call list" for a discounted badge or something. Then sent out a mass text message to each person on this list asking them to meet somewhere to help fix the problem. Sure not 100% of the people will show up - but Im sure most would.

#49 User is offline   Tevva 

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Posted 06 July 2008 - 12:37 PM

1. credit card/license would not work. I myself have neither.

2. Making staff pay for training would not work, myself and my husband along with many other staff have tight budgets and would not be able to afford it. Also we are short on volunteers as is, asking people to pay for a chance to volunteer would not work.

3. Should be answered where you copy and pasted this in the irt forum.

4. It was a ddos attack and we got the system back up as fast as we could. Yes we should have moved to manual faster then we did and we will have a backup manual system for 09 if the system goes down. IT know they are always on call because acen has the luck of something always going wrong (printers, servers, etc) This year Acen is focusing more on the IT department and I believe increasing its staff size.

"some of the irt are really obnoxious, mocking certain con goers, then when con goers retort back with an insult thinking it's all in good fun - the irt take their badge away!!!?!? Best way to describe it is abusing power, and it must stop. "

IRT knows they cannot just take a badge away and every case of a stripped badge is documented. I haven't seen this one yet. Any stripped badge must be approved by the head of IRT and reported to the head of reg.

This is bloo09 on my hubby's account too lazy to switch like usual.
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#50 User is offline   annette 

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Posted 07 July 2008 - 09:14 AM

Well then make them pay a deposit or something ahead of time (for both points 1 and 2) and then if theyre a successful IRT and folowed all the rules and everything, give them their money back at the end.

As for the whole "IRT knows they cannot just take a badge away and every case of a stripped badge is documented. I haven't seen this one yet. Any stripped badge must be approved by the head of IRT and reported to the head of reg." - that didnt stop them from attempting to do it. The congoers should be informed of this - because I didnt know that an IRT canot take a badge away til just yesterday. Like maybe add into those booklets we get "What IRT Can and cannot do" or something.

Then next to each "cannot" be like "GO to a supervisor for this problem" or whoever a con goer COULD go to for that specific problem.

This post has been edited by annette: 07 July 2008 - 09:18 AM


#51 User is offline   davebb 

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Posted 07 July 2008 - 09:39 AM

View Postannette, on Jul 7 2008, 10:14 AM, said:

*SNIP*
As for the whole "IRT knows they cannot just take a badge away and every case of a stripped badge is documented. I haven't seen this one yet. Any stripped badge must be approved by the head of IRT and reported to the head of reg." - that didnt stop them from attempting to do it. The congoers should be informed of this - because I didnt know that an IRT canot take a badge away til just yesterday.


This is something that I even think as an EMRT/IRT staff member agrees with having noted in maybe the program book. Like a quick note on where to find the IRT HQ for complaints/weaponchecks/and a list of things of what you can access over by IRT HQ including how to seek medical attention on site. I do recall some note on how to do a weapon check in the programbook, but don't recall much on the complaint issue, and I don't think there was any mention of medical staff information on that we even have medics, except for those who see us carrying the jump bags around :)
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#52 User is offline   annette 

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Posted 07 July 2008 - 02:11 PM

View Postdavebb, on Jul 7 2008, 10:39 AM, said:

This is something that I even think as an EMRT/IRT staff member agrees with having noted in maybe the program book. Like a quick note on where to find the IRT HQ for complaints/weaponchecks/and a list of things of what you can access over by IRT HQ including how to seek medical attention on site. I do recall some note on how to do a weapon check in the programbook, but don't recall much on the complaint issue, and I don't think there was any mention of medical staff information on that we even have medics, except for those who see us carrying the jump bags around :)


Right like there should be a page with like a "contact an EMRT if you have one of the following problems....(then list potential problems)", "contact an IRT member if you have one of the following problems...(again list potential problems)", etc etc - then provide locatioins where each can be found. I would even recommend having colored vests - black for IRT, neon yellow for EMRT (they should be spotted first as a medical problems and personal safety should always be number one), etc.

I would NOT do ribbons - nobody sees them, and theyre easily duplicated and/or can be switched among the staff. I would say get photo ids or something - maybe not for new IRTS or EMRTs as they could be "in training", but if they'd been there for a few years then give them one to continue to use each year or something. I guess the problem is money.

#53 User is offline   Rini 

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Posted 07 July 2008 - 02:19 PM

or we could all get those flashing belt buckles you can program to say your name :P
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#54 User is offline   davebb 

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Posted 07 July 2008 - 02:22 PM

View Postannette, on Jul 7 2008, 03:11 PM, said:

Right like there should be a page with like a "contact an EMRT if you have one of the following problems....(then list potential problems)", "contact an IRT member if you have one of the following problems...(again list potential problems)", etc etc - then provide locatioins where each can be found. I would even recommend having colored vests - black for IRT, neon yellow for EMRT (they should be spotted first as a medical problems and personal safety should always be number one), etc.


I've just purchased my own bag for next year and I think you'll see it. ORANGE, will kind of stick out :) Figure I get this color since I'll be using the same bag for Search and Rescue. The yellow vest idea is a good idea, but the problem would be with patients trying to look at us LOL. But having a way of having us more visible is a definite idea, but also just contact an IRT member anyways cause we are all on the same radio channel (EMRT and IRT).
Thank you annette. I have some ideas that were there a long time ago before I joined staff this year, but ended up getting covered with dust until you brought them up.
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#55 User is offline   annette 

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Posted 07 July 2008 - 07:31 PM

View Postdavebb, on Jul 7 2008, 03:22 PM, said:

I've just purchased my own bag for next year and I think you'll see it. ORANGE, will kind of stick out :) Figure I get this color since I'll be using the same bag for Search and Rescue. The yellow vest idea is a good idea, but the problem would be with patients trying to look at us LOL. But having a way of having us more visible is a definite idea, but also just contact an IRT member anyways cause we are all on the same radio channel (EMRT and IRT).
Thank you annette. I have some ideas that were there a long time ago before I joined staff this year, but ended up getting covered with dust until you brought them up.


Aww no prob!

#56 User is offline   jsieczkar 

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Posted 07 July 2008 - 08:26 PM

View PostAI_Sparky, on May 28 2008, 09:20 AM, said:

A more viable solution would be to make staffers pay for everything (room, badge) up front and then at the end of the con, refund everyone's hotel and badge expenses.

*Shrug*

AnimeIowa doesn't do anything of the sort. All of our staffers pay for their own hotel arrangements and badges.

Most of the issue staffers are first or second year staff. I staff Comic-Con, Gen-con, Otakacon, and Anime North in all of those they have different levels of staff, and different levels of benefits. In most if not all the bottom rung people have hotel, badge and per diem reimbursed not comped. On the hotel side the first year at Comic-ConI I was assigned a room with 3 other first years , so the cost was still divided by four the hotel gave 4 bills that were to be paid up front. After your assigned boss signs off on you at the end you were wired the base hotel cost.
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#57 User is offline   Bloo09 

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Posted 07 July 2008 - 09:26 PM

Guys this is the reg forum not the IRT...
Again making people pay for something about staff and a deposit will not work. You would be out 3 ADHs of reg and the DH because we -cannot- afford it.
Please read the BACK of your anime central badge. It says by taking the badge you agree that any staff member can take your badge away and remove you from the convention. Yes that can be taken advantage of and this is why it must be approved by IRT ADHs or DH and the reg DH must be informed. We were talking about a con goer list of rights or some sort of guideline which most likely will happen but I cannot make the promise of it.
Ribbons were in use this year and are visible on the shoulders of IRT members. Ribbons are easy to duplicate but our IRT vests aren't.


Please move the IRT talk to the IRT forum, if there isn't a topic suited for this create one. Thank you.
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#58 User is offline   Reki K 

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Posted 16 July 2008 - 10:30 AM

As one who waited 11 hours in the reg line, I'm glad an explanation was finally given out, even though it took me a while to find it. It probably should have been placed as an announcement on the RSS feed (I think that's what it's called, correct me if I'm wrong); if I hadn't been linked to it in a PM from davebb I never would have noticed. (By the way, thanks, dave ^_^)
Anyway, I believe most of the ideas I would have suggested to fix the registration issues have been covered: switching to offline for at-con registration, in particular. I didn't have much interaction with IRTs, so I can't give any testimony on those problems, but a few of the mentioned ideas sound alright to me.
One thing I would have liked to know is the fact that we could leave line to get something to eat or go to the bathroom and get back in line (at least that's what I'm hearing from this thread). I sat in line without getting anything to eat or drink the entire time, which somehow screwed up my eating habits for the entire day Saturday...
Anyway, seeing as this was my first convention ever, I had as much fun on Saturday and Sunday as I could have hoped for. I was a little disappointed that I completely missed on being able to shop the first day because of registration, but I managed. I'll definitely pre-pay and get my badge mailed next year, whether the registration is fixed next time around or not.
Thanks again for the explanation. From the comments around here, I can see you've had a lot to deal with. I appreciate the work put into this and hope for a better solution for ACen 09.

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