[Big__Tasty]

Yeah, am I going to get any help here?
I know I'm not the only one who needs help, but I've tried e-mails before coming here, and no one is responding.

[TheRabbi]

Sorry about the late replies, folks. Life got in the way a bit.

Big__Tasty, on Mar 14 2008, 02:54 PM, said:

My typical handle is Totemo Oishi (or Oishii) or some variation thereof. I tried every permutation I could think of before coming here. Is there any way you could look it up via my e-mail address?

Yes. Please PM me your e-mail address.

Serenahind, on Mar 15 2008, 11:03 PM, said:

Okay, my account is unfrozen, yay! However, it says registered, unpaid, before my account froze, I [aid by credit card. Payment hasn't gone through my credit card so does this mean payment was never made? Should I pay again with the smae card? Thank you for the five dollar discount btw, I do appreciate it.

If you read the e-mail that was sent to you, there are many details contained therein. However, yes, the gist is that your payment was never made, and that you need to make it again.

[Serenahind]

I never received an email. However, I will pay again.

[Serenahind]

Okay, I paid the amount again. My status says paid and pending action. I hope it goes through this time.

[FireBringer]

I've made a thread about this and pm'd a question, but I'm really getting worried as time to pre-reg is running out. My friend and I payed for our badges using a credit card. Then afterwards, we printed off our confirmations from our accounts on the registration site. It was soon after that, that our accounts were frozen. Now our accounts are both unfrozen, but now it says we still need to pay. But as I wrote earlier, we already payed. So what I'm asking is if we need to pay again because ACen did not recieve our payment, or if we need to pay again making it a total of $85 dollars. Any help at all would be greatly appreciated. T-T

[Jello]

FireBringer, on Mar 24 2008, 01:58 AM, said:

I've made a thread about this and pm'd a question, but I'm really getting worried as time to pre-reg is running out. My friend and I payed for our badges using a credit card. Then afterwards, we printed off our confirmations from our accounts on the registration site. It was soon after that, that our accounts were frozen. Now our accounts are both unfrozen, but now it says we still need to pay. But as I wrote earlier, we already payed. So what I'm asking is if we need to pay again because ACen did not recieve our payment, or if we need to pay again making it a total of $85 dollars. Any help at all would be greatly appreciated. T-T

Have you tried checking your credit card statement/account to see if the payment was deducted? That would be a huge indication of whether or not we recieved your payment. If payment has not been deducted from your credit card account, then yes you need to pay again. If it was deducted then my next suggestion would be to PM either TheRabbi or Riker with your badge number and see if they can check into that for you.

[TheRabbi]

Serenahind, on Mar 19 2008, 01:59 PM, said:

Okay, I paid the amount again. My status says paid and pending action. I hope it goes through this time.

We have double-checked and it appears that people who are paying now are not experiencing problems with payment.

Faithful Jello, on Mar 23 2008, 10:32 PM, said:

Have you tried checking your credit card statement/account to see if the payment was deducted? That would be a huge indication of whether or not we recieved your payment. If payment has not been deducted from your credit card account, then yes you need to pay again. If it was deducted then my next suggestion would be to PM either TheRabbi or Riker with your badge number and see if they can check into that for you.

Exactly correct. Each time we discover that a payment hasn't gone through, we have sent an e-mail to that person explaining the problem in detail. We ask them to double-check their statement to ensure that we made no mistake. We also check the receipts that we get in order to make sure we don't have one. We then inform them that they need to go pay again, since the last transaction never went through all the way.

We're not seeing any more problems like this (keinahora), and we sent out e-mails to everyone that's affected. We tried to make those e-mails very clear.

[Big__Tasty]

Hey Rabbi I just tried sending you a message, but I don't see anything in my sent folder. Just trying to make sure you got it.

[Alicorn]

Unless you check a particular box to save the message in your sent folder, it won't save after sending. It likely got sent fine

[TheRabbi]

Alicorn, on Mar 27 2008, 09:54 AM, said:

Unless you check a particular box to save the message in your sent folder, it won't save after sending. It likely got sent fine

It did get sent fine, and I hate that particular "feature". There should be a setting for that to be default behavior; I send so many PMs that it's inconvenient for me to check that box all the time, but often I have to rely on the quote boxes to keep my conversations straight.

[bexxie]

So when I tried to log back in, I got this message:

Quote

• Error Type: 101 (An illegal parameter was passed to the "Attempted to get illegal key 'payend' from class 'L_BadgeType'." function.)
  
• File: DF_SQLObject.php
  
• Line: 143

I tried to log in on both Firefox and IE on two different computers. I made a second account, but the same thing happened. The usernames are "beckiebootwo" and "rethomas".

Hopefully that's enough info, please help! I don't wanna miss prereg. ):

[Marixi]

beckiebootwo, on Mar 31 2008, 04:56 PM, said:

So when I tried to log back in, I got this message:


I tried to log in on both Firefox and IE on two different computers. I made a second account, but the same thing happened. The usernames are "beckiebootwo" and "rethomas".

Hopefully that's enough info, please help! I don't wanna miss prereg. ):

I'm getting the same error. Tried with both firefox and IE
Login name: marixi

[Carnith03]

Marixi, on Mar 31 2008, 07:07 PM, said:

I'm getting the same error. Tried with both firefox and IE
Login name: marixi

I also get the same error

name is "Carnith"

I made a new one to see if it was just my account

also "Redteamsniper"

[yano yano~]

Another with the same problem, multiple people in my group have had this problem as well in the last few hours... Please give this immediate attention! We were waiting for the last people to join before paying tomorow!

Edit:
Login name: JessyJester
Badge Name: Jester

[android_odnetnin]

beckiebootwo, on Mar 31 2008, 05:56 PM, said:

So when I tried to log back in, I got this message:


I tried to log in on both Firefox and IE on two different computers. I made a second account, but the same thing happened. The usernames are "beckiebootwo" and "rethomas".

Hopefully that's enough info, please help! I don't wanna miss prereg. ):

I've been having the same problem for the past couple of days. I really don't want to miss prereg either, but I haven't been able to pay for my group to go. Please, please, please help. username = "android_odnetnin"

[TheRabbi]

The 101 bug has been fixed. You have until tonight at midnight to pay for your badges.

If you got this error, PM me with your badge number and your previous badge type and I will fix it.

[Moofish]

TheRabbi, on Apr 1 2008, 11:39 AM, said:

The 101 bug has been fixed. You have until tonight at midnight to pay for your badges.

If you got this error, PM me with your badge number and your previous badge type and I will fix it.

I also got the error last night, so I logged into my account today so that I could pay for my group but it told me that I needed to pick a new badge type, so I had no choice but to pick the 50 dollar one since I needed to get to my group information. I sent you a PM with the details, but I figured other people might want to know about this error and what to do about it. So far one of my group members has picked the 50 dollar price, too, but I'd rather get the proper price for them as well and get pre-registered status so that I can get everyone's badges Thursday night.

[ryozu_011]

Currently, I'm using AOL to try to view the registration page...it's not working. This year, the site's not working for me. What do I do from here, should I download javascript?

[TheRabbi]

ryozu_011, on Apr 2 2008, 05:03 PM, said:

Currently, I'm using AOL to try to view the registration page...it's not working. This year, the site's not working for me. What do I do from here, should I download javascript?

Javascript isn't something you can download; your browser already has it.

I haven't gotten a chance to test AOL to verify this, but until I can, you may want to download Firefox (www.getfirefox.com) and use it instead. You may need to sign on to AOL and then launch Firefox in order to access the registration site through it.

[Lady Luck]

It says that my school e-mail address is invalid.

Working in IE 7 on Windows Vista. Our school address is our first two inditials followed by a hyphen then our last name.

ex: jd-smith@wiu.edu

I have a gmail account which I submitted instead that doesn't have a hyphen in it and it worked fine. I know its a little late in the game, but perhaps its a bug that can be fixed for next year?

[TheRabbi]

Lady Luck, on Apr 17 2008, 06:15 AM, said:

It says that my school e-mail address is invalid.

Working in IE 7 on Windows Vista. Our school address is our first two inditials followed by a hyphen then our last name.

ex: jd-smith@wiu.edu

I have a gmail account which I submitted instead that doesn't have a hyphen in it and it worked fine. I know its a little late in the game, but perhaps its a bug that can be fixed for next year?

Yes, thank you for reporting this. I'll check our validation schemes to make sure we allow this.

[Keito_Chan]

I'm really confused. I sent in two payment on the same day. For me and my brother. I've been confirmed and paid..but my brother is this not paid or confirmed. I'm really nervous because I don't want him to be having to wait in line to pay for a full badge. @_@ I'm totally lost I did everything the same...T_T I'm so sorry to bother you!

[Bloo09]

It is too late for mailing so he will either be in the express reg line or the will-call line. Will-call is paid online, express is you reg online and pay at con which is actually a quicker line normally. I dont know about payments though youll need one of the programmers to reply to that.