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Irt Comments Concerns Post your Comments Concern Here

#91 User is offline   Edrik 

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Posted 22 May 2008 - 01:44 AM

Please keep in mind it is only the first week after con. Changes the higher-ups may be considering have not circulated to everyone in the staff. As time goes on meetings are had, policy is decided upon, and information is disseminated. If there seems to be confusion in the ranks regarding decisions currently being made, this is why. You can expect more uniformity to responses regarding such matters in time, but I'm afraid it's quite impossible to have it yet.

Edited to fix order of list. Originally it read: "As time goes on, policy is decided upon, meetings are had, and information is disseminated." Which is not the order things go in and is actually quite silly.

#92 User is offline   Bunni 

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Posted 22 May 2008 - 01:49 AM

Call Sign Bunni spelled the same. Large male not female, I wear a bunny hat on duty. Cough Medic6 boy, cough. I think the hat makes individuals happier and more agreeable plus the suckers i give out to all upset con goers i have a chance to while supplies last.

Rosa is wonderful and any ideas she can hammer out that get passed through the chain of command are taken to heart. We enforce the rules and policies of the con.

We thank you for your information really. All cases are handled by the ADH when it comes time for staff rehire. Information on your cases are well your right, but please keep the trolling to a minimum.

On the cases of revoked or taken badges, just because its taken doesn't mean its gone for good. Many con goers had badges taken during incidence of all kind. A large number of them were returned by IRT when we felt that the situation was resolved or the person showed actual remorse for their acts. By having a badge in our hand we know that you are here for the convention and not trespassing. We also know your not going to do something stupid like hit us and run away. We also know your name and what you want to be called so we can talk in a civil manner. This tactic is not at all uncommon for it is the same one police and private security forces use with employee IDs and Drivers license. Just because we ask to see your badge does not mean we are taking it, and if we are taking it does not mean you will not get it back. When it was a small con things were way different. I'v been coming to acen since 1999 gofering since 2000 and IRT since 2007. I have watched this con grow from the ground up. I'v had run ins with IRT when i was being an irresponsible youth. Even when they yelled and were rude to me I did what they said, because they deserve respect for what they do. The numbers of people at this con really do influence the type of rules that take priority.

I had many friends in the very same reg line, we know what everyone was going through and I personally find it disheartening. My best friend was in line for 7 hours and missed pretty much everything on friday afternoon and evening. I know it was very upsetting. I feel bad for registration staff as well because it was not their fault either.
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#93 User is offline   Aj-chan 

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Post icon  Posted 22 May 2008 - 08:32 AM

View PostEdrik, on May 22 2008, 02:44 AM, said:

Please keep in mind it is only the first week after con. Changes the higher-ups may be considering have not circulated to everyone in the staff. As time goes on meetings are had, policy is decided upon, and information is disseminated. If there seems to be confusion in the ranks regarding decisions currently being made, this is why. You can expect more uniformity to responses regarding such matters in time, but I'm afraid it's quite impossible to have it yet.

Edited to fix order of list. Originally it read: "As time goes on, policy is decided upon, meetings are had, and information is disseminated." Which is not the order things go in and is actually quite silly.

THANK YOU.

I would like to see all the errors with the con fixed as well, but the people who are demanding an implemented strategy this very second need to calm down a bit and let the staffers catch their breaths and regroup.

#94 User is offline   davebb 

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Posted 22 May 2008 - 08:48 AM

Ok first off apologies to bunni since I've been operating off less than minimal sleep since con and during con was way less than minimal. I was even looking at bunni's real name on the IRT schedule and saw the gender LOL. Funny things your mind does when half out of it, and especially at the time of my post.

View PostCaerulea Windseeker, on May 21 2008, 11:27 PM, said:

Rosa has indicated that the issue of letting folks take care of themselves will be hammered out, and she seemed to be interested in the ideas that were presented by folks in the Suggestions/Gripes forum. So I would hope that no more staff come on these forums and directly contradict her. It tends to make us jittery that we're being told things by the higher ups that won't be implemented by those a little lower on the totem pole.


Last year I made lots of suggestions, including to Rosa herself thru PM's and Taz and Flynn personally at their own residence. And this year I've decided to join the ranks. Changes will be made and its a group effort. But the upper ranks are the ones who make the official decision. They will take the suggestions and comments from lower, but then they have to weigh the pros/cons of the changes, discuss it, make the decision on the change then dissemate it down the ranks to the appropriate departments and personnel. Thats what the staff meetings are for so we can all to the best of our ability be on the same page. Now granted everyone cannot make meetings because of personal issues (for example this year I was sick with pneumonia the entire month of april, and had a wedding to attend 2 weeks before acen, but I made it my obligation to inquire from other personnel who attended the meetings to give me the information that was sent across, including files or paperwork), or the fact they live out of state and they would have a hard time attending a meeting for a few hours when the travel costs would be off the scale.

But I know Rosa does take suggestions and will make sure its brought up in the "higher up" meetings. Heck her and I frequently IM each other and she's brought me up to date on things also when I was out sick. So don't think that because someone responds to a thread here that they wont be doing something that one of the superiors in the organization is implementing. They may have not read the thread. Realize that right now there are around 5 or more different threads involving IRT and changes and gripes overall. This thread is specifically for IRT gripes/comments/concerns so the ADHs and DH of IRT can figure out good/bad personnel and know what happened and make changes accordingly.
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#95 User is offline   Caerulea Windseeker 

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Posted 22 May 2008 - 12:53 PM

All of this is very good to know--thank you!

#96 User is offline   Wasiqi 

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Posted 22 May 2008 - 06:22 PM

Hello, my name is Joseph Wasiqi. I was a Night shift supervisor overseeing the convention center. Unfortunately, I was unable to witness many of the incidents which have been described here. Had I been able to, I might be able to speak more directly about that matter, with a solid answer. I humbly apologize on behalf of our staff, if you have been mistreated. Please understand that many of our staff, were brand new to this position. I myself have been part of this staff for 6 years now. While many of the staff have backgrounds in police and security(myself included), some of our staff do not. Many join to be part of the convention in a much different way than as our guest. Some wish to help make the convention safe and enjoyable(as I did), others wish to spend time with friends already on staff. Regardless of their reasons, they step into a role that many may not fully appreciate. As an IRT member, you are tasked with maintaining peace and safety for the entire convention. It can be quite a shock for some people. It is an extremely demanding and stressful position to take. You are almost guaranteed to experience pain, stress, and injury. It is not uncommon for some of IRT to have nervous breakdowns for the sheer insanity that is the con. My point being that we are only human. Just like all of you. I cannot say that all congoers are nasty or violent because I've meet a few who were. Likewise not all of IRT is loud, obnoxious, or sadistic fascists. I will go on the limb to say almost all IRT are not sadists or fascists. Sometimes we as humans say things, do things, or think things that are vicious, rude, and vengeful. Con goers/guests and con staff alike are subjected to many things that we may not regularly be exposed to during the con. I myself experienced some issues with the police stationed in the convention center. It happens. It isn't pleasant and sometimes there is not much we can do about it, when it happens. So I ask you to forgive our rudeness at times. That being said, I am glad the people who have had specific incidents happen to them have spoken up. Several of these issues are quite alarming to me as a supervisor. I will definitely be bringing this issues up at our next meetings with my superiors. Hopefully, we are able to both prevent further problems in the future. Unfortunately, I cannot say that you as a guest will never experience any sort of issue. You may, and if you do, I apologize. I will take whatever action I can to correct the situation. Now on to specific complaints.

Badges being pulled: I have heard that several people have had their badges pulled for various reasons. This concerns me quite a bit. If you have had your badge pulled, please pm me and post on here your badge name, the reason it was pulled, the name (or description of the person(s) who pulled it). Badges may be checked by IRT personnel but according to my knowledge, no one except a supervisor or higher may revoke your badge. Had the question of whether or not you would be allowed to continue attending ACEN should have been made at the IRT office. I know that many badges were returned and I personally dealt with one incident of badge being pulled and then returned, so I know it happens.

Rudeness of staff: I believed I ranted long enough on the general rudeness of our staff. As far as cases of extreme rudeness and disrespect, it is unacceptable. We are here to maintain safety and security at the con, but that can be done by being firm. Please PM me and continue to post here, any incidents of extreme rudeness so that they may be addressed. Many operatives were not necessarily under my command, but I know who's command they may fall under. At the very least I will bring your concern to my supervisors. Also, before you PM or post, please place yourselves in that operatives shoes. At very highly stressful moments we are all bound to fly off the handle. I know how we might think we have handled that situation, but emotions can override rational thought and things happen. However, any clearly over the top responses to a situation are not acceptable and must be dealt with. I've made notes of all the complaints thus far, please continue to post them and feel free to PM myself or other IRT staff about the incident.

The issue of not being let into the dance to retrieve your items, I was not supervising the dance or the Hyatt, but I know the supervisors who were and I know the ADH of Night shift definitely will be interested to know. I'm sorry that happened, but I can tell you that calling the police probably would have made the situation much worse. I would like to know more about what happened, so please PM me, thank you.

I would like to add, that it was stated in the rule book that if you experienced any issues with IRT staff members, to contact Taz or one of his assistants. In the future, please do so as soon as possible so that the issue might be addressed promptly. Also, if you do have an incident, please get a name or as best a description as possible. I unfortunately do not know how many female IRT members working at the concert were wearing a bandana...maybe a few, maybe many...as they say the devils are in the details.

As far as water for the dances, I know I personally heard IRT staff calling for water to be refilled by the hotel...if it was done I do not know. I understand that hydration is very important, we were working to make sure you all had water.

The registration line on friday was extremely unfortunate. I had four friends who waited in line for 10 hours. I myself waited with them for 4 hours. I cannot go into details, but I can say we did our best considering what happened to reg system, and I apologize for the probable ruining of your Friday.

Any other issues that I missed touching on, I will make an attempt to if you PM me. I will also try to make it a point to post those PM's here so that others may read. I'm sure many of you have similar concerns and questions. I will try to answer to the best of my ability or try to refer you to someone who can.

In closing, please remember that we are anime fans like yourselves. We work this con to help you enjoy our mutual interest. As much as we do love and appreciate your kind words and gratitude, your constructive criticism and complaints are just as appreciated. We do try to improve our staff and make the con better every year.

EDIT:Sorry, I almost forgot...the airsoft issue was addressed as stated. As far as our badges...I myself didn't have a badge till 5 minutes before my shift started...and I was a supervisor. There was a problem with our badges...something happened with the program that made our badges. Some staff members names were not included on the list, and thus didn't get produced. The computer had a few glitches...once again...this is ACEN, things happen.

edit edit:I need to double check my spelling.

#97 User is offline   ExentricSage 

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Posted 22 May 2008 - 11:53 PM

View PostEdrik, on May 20 2008, 10:44 PM, said:

I'm not clear on the specifics, but there were some problems with the badges and name tag production this year, resulting in some people ending up without one or the other or, in some cases, either. Any operative should give you her or his call sign upon request, though. If not, and they need reporting, please request help from another nearby op or take a brief description, location, and time.



Reguarding IRT nametag production...

My stepmom has an embroidery machine. If you guys find out at the last minute that the tags for the new member's vests won't be done in time let me know, I can probably take care of it. ;)

I also have a question... when you have a new recruit you are testing out, do they get a vest with an embroidered name on it, or do they get a plain vest that is only temporary until they've prooven themselves? If they start off with temps, then I would recomend haveing their name embroidered on a patch that can be aplied to their temp vest, and then removed if they quit or get kicked out. I know when people complain of bad IRT behavior it is paramount that there be a visible name on the IRT member. If the new members are running around without visible ID that's practicaly a licence for them to abuse their new found authority. Frankly, I think if the new members ever use their authority while hiding their ID, they should be kicked out for deceiving people. I can imagina all sorts of bad situations that could occur if an IRT identity problem like that were overlooked.
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#98 User is offline   Edrik 

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Posted 23 May 2008 - 12:34 AM

View PostExentricSage, on May 23 2008, 12:53 AM, said:

Reguarding IRT nametag production...

My stepmom has an embroidery machine. If you guys find out at the last minute that the tags for the new member's vests won't be done in time let me know, I can probably take care of it. wink.gif

I also have a question... when you have a new recruit you are testing out, do they get a vest with an embroidered name on it, or do they get a plain vest that is only temporary until they've prooven themselves? If they start off with temps, then I would recomend haveing their name embroidered on a patch that can be aplied to their temp vest, and then removed if they quit or get kicked out. I know when people complain of bad IRT behavior it is paramount that there be a visible name on the IRT member. If the new members are running around without visible ID that's practicaly a licence for them to abuse their new found authority. Frankly, I think if the new members ever use their authority while hiding their ID, they should be kicked out for deceiving people. I can imagina all sorts of bad situations that could occur if an IRT identity problem like that were overlooked.


With few exceptions, vests are not property of IRT operatives. Vests come with a spot of velcro on the upper-left side where name tags are attached for the duration of use. When the op is going off duty, the name-tag, which is the only part that is the property of the IRT op, is removed. As for members without identification, IRT ops have name-tags and badges and are required to give their call sign to someone who asks. If you have a problem with an op that refuses to give you their call sign, please ask another nearby op for assistance or, failing that, take down the description and location of the op in question and the time of the incident, and report him or her at your nearest convenience.

Edited to repair quote and add: Thank you for your offer. I don't know if it will prove practical, but it's appreciated nonetheless.

#99 User is offline   davincitat 

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Posted 23 May 2008 - 06:27 AM

I would also like to add...if there is any question... go to the IRT HQ! there is always a superviser, ADH, or DH in the pen. if not there are dispatchers who can call for one or all of them to show up there...and it is like dennys its open 24 hours a day. there may be someone sleeping on the floor but there is someone there. Most of us are really there to make sure that people are safe. We want you to have so much fun that on Sunday night you fall over and are unable to move because of the fungasm you just had. Hell I want that every year.

Some of the con goers are there to stir up crap. plain and simple. Some are spoiled kids who throw temper tamtrums because they dont get their way. and " that mean man talked mean to me the big meanny" And I am willing to bet some are mad because they got caught doing something they shouldnt have been doing. This is why we have a chain of command. Did anyone EVER ask to talk to a superviser? I am guessing not. Or I think that there wouldnt be a complaint section on these forums. I know Taz, Flynn, Wedge, Knight, Plus 1, Dev, and all the others in charge. ALL are deacent guys, who are willing to listen to ANY con-goer and come up with a solution to ANY issue.

I know that for a fact, there was a group of people who got confused on where the pannels were. The dealer hall was closed, and they REALLY wanted to go. Knight and I escorted them through the closed dealer hall, so they could get to the pannel in time...it was because they asked us nicley. They didnt call names, or say we were usless, or get all pissed off when we were already on a point, and told them to hang on one sec.

Were some Ops out of control...yes. Were some Rude...yes. Were some on a power trip...yes. THESE PEOPLE WILL BE DEALT WITH! I can assure you of that. But to flame the whole IRT is unfair. I personaly do not watch Anime, play Vidio games, or really get into anything there. I go because I have made friends, and think that ACEN is a good place for people who DO get into the lifestyle. I am a geek, dont get me wrong, So I knw how it feels to go somewhere to let your hair down and be yourself.

Point is. there are always people in a higher position who will listen. Even if you have to take it all the way to Beryl...HE will listen.

thats it.

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#100 User is offline   Dogao 

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Posted 23 May 2008 - 10:40 AM

I have to say, as someone coming from the field of customer service, that I have been completely satisfied with the response here. I have received compassionate, concerned responses from several members of the IRT staff, including one to whom I was rather harsh. All are taking my issue very seriously and all have expressed regret at the turn of events.

I've always said that customer service is only determined by what actions are taken when something goes wrong, and I have to say, based on the sentiment expressed thus far, ACEN 2009 is going to be the best con in the history of anime. I have been attending this con and lurking on the forums for five years now, and this is the most organized, forward-thinking response there has ever been. So, to Bunni, Edrik, Medic6, Wasiqi and all the rest (sorry if i forgot you
!!!) of you who are striving for excellence: thank you.

Having said that...have you had any luck locating that portly fellow who was dressed as Mario in the Soap Bubble line Saturday night? o_0 I don't want a name or callsign, I just want to know that this person has been located and dealt with.

#101 User is offline   Kagenin 

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Posted 23 May 2008 - 11:10 AM

View PostGenesicStrongJaeger, on May 21 2008, 05:19 PM, said:

I dealt with IRT more this year than I have in my last 5 years combined. Given, none of it was my fault, but I became embroiled in the con drama. Before I get all mean, I will say that Wedge seems like a decent guy and I like how he handled the situation we were involved in. As for every other IRT member there, good freaking lord I have never been so disgusted. And now on with my own problems.

So it's Saturday night, about 11ish I think. MOst all the craziness had died down but there was plenty of people outside. Tons of people smoking, including my friend who is standing roughly two feet away from the curb. At this time two IRT come up and instantly yell at him that he has to be three feet away from the curb and tell him to move. He repsonds with a simple "What about those other people standing near the curb?" as he gestures at the atleast 5 dozen people smoking on the curb. So the first IRT guy demands his badge, just like that. When my friend says no, the other IRT guy calls backup. Before we realize there is roughly ten IRT who have surrounded him. When he tries to walk away one IRT shoves him and they all keep him in their little circle. They argue more and everntually two IRT just agree to escort him back to his room, which is actually my room. On the way there, he books and takes off. The next thing I know, my room keys have been disabled and there are cops asking for me by name. So I go the front desk.

When I get there I'm greeted by the head of hotel security as well as 2 IRT guys. Gabe, head of hotel security, tells me that IRT reported that he was drunk and disorderly and the cops had been contacted to arrest him. I'm just flabbergasted. I mean, my friend was totally sober, and just because he refused to surrender his badge on a bull**** call made by a power tripping IRT, they are going to try and charge him with a crime. So eventually I get security calmed down and I get back into my room, agreeing that if I saw my friend I would let them know. As soon as they left I called my friend and told him the whole deal. At which point he changes clothes and evades security the rest of the weekend.

So what went wrong here? Everything. I don't blame hotel security, who only knew what IRT told them. Wedge, who was bought in near the tail end of it, was quite professional and helpful. To the rest of IRT staff, I have NEVER been more appalled in my life. Not only did you ILLEGALLY shove and detain my friend, you made false accusations to security and the police about him. All because he dared question your infinite authority because you had singled him out of 50 people doing the same wrong thing. Normally if I was upset at something like this Iw ould just not go, but not now. At this point I vow I will be back next year. And if you think you think you had a hard time handling people this year, I promise I will do everything in my power to make it ten times harder for you next year if things don't change.


Yes, you do forget a few things about the incident, don't you? It wouldn't be nearly as damning to IRT if you told the rest of the story would it?

If you mentioned that your "friend" was high on drugs and his pupils were the size of quarters what would people say?
If you mentioned that he threatened one of the male operatives of IRT with physical violence, what would people think?
If you mentioned that he was not asked to step back three feet from the curb, but to step back three feet off of the street and onto the curb to smoke, what would they say
If you mentioned that he told the IRT operatives that he "likes to fight" and "gets his jollies from harassing IRT" who would side with you?
If you brought up that he refused to move onto the curb because "you IRT are smoking in the street why can't I?" what would be the end result?
If you mentioned that his badge was looked at and returned to him at first and the IRT operative stood next to him while he smoked to insure his safety in the street (since he refused to move but made a game out of it, taking steps towards and away from the curb while making "cute" comments like "oh, now I'm only 1 foot away from where I need to be, oops! now I've taken a step forward and I'm 2 feet away!") and that his badge was only asked for a second time after he started getting rude with the IRT members, what would they say?

Hello. I'm Kagenin. I was the Mid-Shift ADH from ACEN 2008. Most of you who saw me could recognize me as the really tall guy (6'8") with a red cap on. I've been a staff member of Anime Central for 10 years now. I've spent 8 of those years on security, then SecDiv, and now IRT. I have never had a problem with a con-goer like we had with your "friend". Oh, I've dealt with drunks, overzealous fans, and innocent people who have just made poor choices, but never someone who's primary source of enjoyment was "make life difficult for IRT."

I hope your "friend" is ok. I was really worried about him and his well-being, considering how if he had a string attached to him, he'd have been flying like a kite. I also think that (in my limited non-professional opinion) that he should get some help to sort out his life issues before they consume him.

I'm sure you and your "friend" will get a kick out of this, but you have seriously made me regret my choice to volunteer my time to IRT. I know you'll end up posting that this is "good" and "since IRT is all about powertrips and ego maniacs" that the convention will be better off without my help.

I just think it's a damn shame that a convention like ACEN has gone from a group of people who are all there to enjoy Anime and Manga to a convention mixed between decent, fun fans and irresponsible people who use the convention as an excuse to forget responsibility and compassion for their fellow man/woman.

I'm really not sure I can be a party to this type of "modern" convention attendee.

To all of you with legitimate concerns, let me say this: I'm very sorry if you feel that IRT failed you in any way/shape/form. Know that we are constantly trying to improve ourselves and to shape ourselves to be more of the roaming ACEN CSR. (CSR=Customer Service Rep) We had more new people this year than any year previous, mostly because (and pay attention to this one)

Our vets choose not to put up with the increasing amount of BS given to us by attendees.

Are all attendees bad? NOT BY A LONG SHOT!! :D I love many of the attendees I spoke to over the weekend, even the ones who used me as a receptacle for frustrations that needed to be vented, even though it wasn't my department. But, when I go to sleep at night, bothered by an event that happened during my shift, and it's the first thing that plays through my head when I wake up the very next morning....

I think it's time to re-evaluate my willingness to volunteer to put on a convention, for people who don't appreciate or respect my sacrifices on their behalf.

Thank you to you and your "friend" for opening my eyes.

Thanks for your time,

Matt "Kagenin" Carroll
Mid-Shift ADH
IRT 2008

#102 User is offline   Bloo09 

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Posted 23 May 2008 - 12:16 PM

"And if you think you think you had a hard time handling people this year, I promise I will do everything in my power to make it ten times harder for you next year if things don't change."

Guys/Gals this is not a thread for threats, we don't have a thread for that keep it off of the forums. and btw we can search you in our system by email and flag you as a trouble maker for next year. Its a lot better to keep things constructive on this forum that is what it is here for.
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#103 User is offline   Aj-chan 

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Posted 23 May 2008 - 01:20 PM

View PostKagenin, on May 23 2008, 12:10 PM, said:

I just think it's a damn shame that a convention like ACEN has gone from a group of people who are all there to enjoy Anime and Manga to a convention mixed between decent, fun fans and irresponsible people who use the convention as an excuse to forget responsibility and compassion for their fellow man/woman.

Very sad indeed.

#104 User is offline   Jguy 

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Posted 23 May 2008 - 02:02 PM

Though IRT may have given people problems, did anyone actually think to go to a supervisor the second (or minute) it happened? By the way this thread is turning, no. Most of the veteran IRT operatives (who I could pick out and had a nice time talking to) don't even know half the crap that happened with the newbie ones, because they were never told

If you feel like you can make a better IRT member, join yourself, like I am for 2009. Then be on the side of people who keep getting fingers pointed at for things they a) didn't know about or B) didn't notice.

It's pretty sad when you complain enough that IRT members actually have to question their ability as a staff member and quit, and for that you should be freaking ashamed of yourselves. So let all the IRT members quit or get kicked out, then see what happens. I guarantee you that there will NOT be an ACen 2009, and for shutting a whole convention down just because you had to pee and you couldn't follow the rules, you've got some balls.

You maybe 14, you may even be younger, but grow up and show some respect, they are absolutely there for your safety, and NEVER have I seen an IRT member get out of hand for something that was not their fault in all 4 years I have been attending this convention.

Cut out the drama, cut out the ego trips, and cut the crying, and bring this convention back to the adult world, not the screaming child world.
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#105 User is offline   Rini 

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Posted 23 May 2008 - 02:13 PM

View PostKagenin, on May 23 2008, 12:10 PM, said:

Hello. I'm Kagenin. I was the Mid-Shift ADH from ACEN 2008. Most of you who saw me could recognize me as the really tall guy (6'8") with a red cap on. I've been a staff member of Anime Central for 10 years now. I've spent 8 of those years on security, then SecDiv, and now IRT. I have never had a problem with a con-goer like we had with your "friend". Oh, I've dealt with drunks, overzealous fans, and innocent people who have just made poor choices, but never someone who's primary source of enjoyment was "make life difficult for IRT."


I'm sure you and your "friend" will get a kick out of this, but you have seriously made me regret my choice to volunteer my time to IRT. I know you'll end up posting that this is "good" and "since IRT is all about powertrips and ego maniacs" that the convention will be better off without my help.

I just think it's a damn shame that a convention like ACEN has gone from a group of people who are all there to enjoy Anime and Manga to a convention mixed between decent, fun fans and irresponsible people who use the convention as an excuse to forget responsibility and compassion for their fellow man/woman.

I'm really not sure I can be a party to this type of "modern" convention attendee.

To all of you with legitimate concerns, let me say this: I'm very sorry if you feel that IRT failed you in any way/shape/form. Know that we are constantly trying to improve ourselves and to shape ourselves to be more of the roaming ACEN CSR. (CSR=Customer Service Rep) We had more new people this year than any year previous, mostly because (and pay attention to this one)

Our vets choose not to put up with the increasing amount of BS given to us by attendees.

Are all attendees bad? NOT BY A LONG SHOT!! :D I love many of the attendees I spoke to over the weekend, even the ones who used me as a receptacle for frustrations that needed to be vented, even though it wasn't my department. But, when I go to sleep at night, bothered by an event that happened during my shift, and it's the first thing that plays through my head when I wake up the very next morning....

I think it's time to re-evaluate my willingness to volunteer to put on a convention, for people who don't appreciate or respect my sacrifices on their behalf.

Thank you to you and your "friend" for opening my eyes.

Thanks for your time,

Matt "Kagenin" Carroll
Mid-Shift ADH
IRT 2008



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#106 User is offline   ExentricSage 

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Posted 23 May 2008 - 03:22 PM

View PostBloo09, on May 23 2008, 06:16 PM, said:

"And if you think you think you had a hard time handling people this year, I promise I will do everything in my power to make it ten times harder for you next year if things don't change."

Guys/Gals this is not a thread for threats, we don't have a thread for that keep it off of the forums. and btw we can search you in our system by email and flag you as a trouble maker for next year. Its a lot better to keep things constructive on this forum that is what it is here for.



I agree. And I think this person SHOULD be flagged for making this threat. Honestly, it wouldn't hurt acen at all if people like that are banned. They tend to be the ones who make the convention less enjoyable for everyone.


In a side note, I'll be joining IRT. ;) I've been gofering a long time and have helped IRT with handling lines and guarding doors, clearing people out od areas, etc. I think I can handlew it, NP.

I think anyone who has a problem with IRT should consider simply joining to help fix the problem. It's usualy the new members who are rude or power trip. The senior IRT might loose their temper during a bad situation, but who doesn't? The senior IRT staff are realy resonable people who do everything in their power to keep Acen a safe placve.
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#107 User is offline   jsieczkar 

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Posted 23 May 2008 - 03:24 PM

I realized that in my previous post I didn't metion this sugestion. At times IRT personal were hard to pick out, the vests work well until you see your first Leon Kennedy cosplayer. The main reason is that I saw a myriad of colored shirts, many of them did not stand out being worn by IRT. Davebb i think pointed out the value of the vests, but I do think that IRT and EMRT should wear standardized colors. If someone is panicked they should not have to look hard for some one for help. yellow is the major color for security because it stands out so well, use a yellow shirt and the black vest for IRT, and bright red for EMRT.
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#108 User is offline   Bunni 

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Posted 24 May 2008 - 02:57 AM

Industry standards in the security field are black and navy. Its not necessarily a choice of black being a choice as much as the only option. The vest IRT wear are custom printed Tactical vests. Some IRT especially higher ups have additional colored ribbons on their shoulders to identify them; orange, red, blue.

If you you think it could help I will propose to the higher up that all IRT have ribbons for their designated rank, Green for green or yellow for vet for non office holding members. Or what ever might help IRT members stand out that little extra from say Leon Kennedy or Hunk cosplayers.

In the past Vest were enough to significantly identify IRT members, but you are right with the con having the numbers it currently does it could be very difficult for an untrained eye to quickly pick out the 2 IRT in a group of 400-1000 people (we always travel in pairs on duty). Thank you for voicing your concerns. I will bring up when i get a chance.
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#109 User is offline   jsieczkar 

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Posted 24 May 2008 - 05:46 AM

View PostBunni, on May 24 2008, 04:57 AM, said:

Industry standards in the security field are black and navy. Its not necessarily a choice of black being a choice as much as the only option. The vest IRT wear are custom printed Tactical vests. Some IRT especially higher ups have additional colored ribbons on their shoulders to identify them; orange, red, blue.

If you you think it could help I will propose to the higher up that all IRT have ribbons for their designated rank, Green for green or yellow for vet for non office holding members. Or what ever might help IRT members stand out that little extra from say Leon Kennedy or Hunk cosplayers.

In the past Vest were enough to significantly identify IRT members, but you are right with the con having the numbers it currently does it could be very difficult for an untrained eye to quickly pick out the 2 IRT in a group of 400-1000 people (we always travel in pairs on duty). Thank you for voicing your concerns. I will bring up when i get a chance.

The other option could be 3M's Scotchlite above and bellow the IRT wording. It comes in several colors and some of it is stick on. In the SB, UG, or outdoors at night it would be better then a T-shirt due to its reflective nature. My fire department uses the stuff (fireproof version) we wear black Jackets with lime trim and it works really well in day and night.
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#110 User is offline   Caleb 

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Posted 24 May 2008 - 07:29 AM

View Postjsieczkar, on May 24 2008, 06:46 AM, said:

The other option could be 3M's Scotchlite above and bellow the IRT wording. It comes in several colors and some of it is stick on. In the SB, UG, or outdoors at night it would be better then a T-shirt due to its reflective nature. My fire department uses the stuff (fireproof version) we wear black Jackets with lime trim and it works really well in day and night.

That's a pretty good idea, and I like the idea of adding epaulets to the vests to signify rank, but you'd need to publish the information for the congoers...
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#111 User is offline   GajiinTenshi 

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Posted 27 May 2008 - 10:48 AM

Note: this was my 2nd year at ACEN. I'm from Nashville, Tennessee where things are a bit simpler (and sometimes just as complex.)

---

WHO: Short slightly heavy set ('thick' is an appropriate term) IRT Woman on Line Control. Height was around 5'4"ish. I'm 5'10" and she came up to barely above my shoulder. Medium colored hair. REALLY loud about keeping people in a line (which is totally understandable.)

WHAT: The line was extremely full and the red (torn) carpet area was extremely full of people waiting for several hours for a pass. I had already picked up my pass through the mail. I visited my crew from time to time and returned back to the convention/dealer area to take a couple more snapshots. One of my trips, I had to step into the street (which may I add had no traffic and was an inactive construction site with no notes or posted notices.) I was physically handled off of the street by my over shirt and was told to "Get on the damn sidewalk." I did not pull away, but I did have to slide my way through the crowd because I was not allowed to make a quick entry into the facility. This made several of the unregistered and unpaid attendees angry at me, but I apologized on the way in to everyone.

WHEN: Mid Day (1230 - 1300) Friday Afternoon.

WHERE: Outside line for those awaiting entry for registration. Red carpet area. Light construction area (old fountain maybe?)

HOW should this be handled: A warning shot/shout of some sort. I didn't feel that my life was in any immediate danger, but it was a bit of a stirring occasion for me. Talk to IRT members about a "Block before Pull" method of handling any of the attendees.

REPORT METHODS: Have a local (cheap) printing company make ID number cards (make them so you can cut them in half.) Then if you have a problem with a certain IRT / Security person, you can turn in an ID card (which can be held in one of those many pockets) to the IRT/Operations Area and dated and initialed by the appropriate person(s.) I am also a huge fan of the day/night glow ranks, especially if someone who has a Year One Rank is physically handling, pulling badges, etc.

#112 User is offline   Vandi422 

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Posted 28 May 2008 - 07:37 AM

View PostLady Luna, on May 21 2008, 01:20 AM, said:

I wasn't sure where to post this , so I figured I'd post it here.
I was just wondering if the IRT was able to find the other human Luna that was running around on Saturday in the late afternoon/early evening and if she was okay.
I was just curious because one of the IRT had approached me asking me my age (I was dressed as human luna from Sailor Moon) and then seemed confused went off for like a minute and brought back two more . And then I realized that they must be looking for the other human Luna , because I had ran into her earlier in the day and she seemed nice. So me and my friend had just wondered/were worried what happened to her.


She was found and her mother was very happy.

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#113 User is offline   FlyingElf 

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Posted 28 May 2008 - 08:16 AM

I'm curious, what gives IRT the right to barge into someone's room and demand an ID check? The last 3 years I've stayed at the Hyatt and the last 3 years I've held parties in my room and the last 3 years IRT has pounded on the door demanding IDs from everyone attending claiming that they heard there was underage drinking in here. Now I've always found this personally insulting. How dare you accuse me providing alcohol to minors without any proof. Every year you guys have left empty handed because I run a legit operation. Is that just some BS excuse you guys use so that you can invade room parties?

Regardless though, my pride aside, what gives you the right to enter rooms? What if I simply tell you you're not allowed inside? And what about those who may not have IDs on them? I party with largely the same people every year, so a lot of them I've seen their IDs in the past or I've been friends with them for years so I feel no obligation to check their IDs. What if they even forgot them at home? And even if they are not 21, how can you prove they were drinking? What if they just came up to hang out or they don't drink? And if they are drinking, how can you prove it was even my room who gave them alcohol? I don't issue BAC tests at the door to see if someone underage managed to get alcohol from the party down the hall. Also how do you know that I even came for the convention? I could be throwing a bachelor party for all you guys know. I know I'd be livid if you crashed my party and I wasn't even part of the convention. Anyway though, I'm getting off track a bit. I've just felt that its very rude and persumtuous of you to barge into someone room and demand IDs based on some magical rumor of underage drinking. I don't mean to be so rude about it, but when you treat somebody like a criminal (and IRT has never been kind and polite about these checks) for 3 straight years with no evidence and who has done nothing wrong, I start to get a little defensive and pissy.

Anyway, other than that I really had no problems with IRT. I thought a few of them could certainly use lessons in common courtesy, but just like IRT needs to understand that these are PAYING attendees who are here to have fun so maybe you dont' want to spoil that if you don't have to, some attendees need to unnderstand that IRT are UNPAID volunteers who are doing this out of the goodness of their heart.

Thank you for your time addressing my issue.
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#114 User is offline   davebb 

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Posted 28 May 2008 - 08:46 AM

FlyingElf, do you have the callsign of the IRTop that "invaded" your room party? From what I recall IRT being involved with room situations is a hotel security issue and hotel security must deal with it. Can you provide the callsign at least or a good description, day and time. The only thing which I think IRT was involved in is taking noise complaints, (not sure if hotel was also directly involved but they called dispatch), to just ask the guests to quiet down. There were some rooms that had multiple complaints through the night. If there was drinking going on, I myself would be curious as to if everyone was of age. Heck if I was hosting a party, I would make sure ALL my guests even personal friends brought their IDs to cover their asses in case a rosemont officer was knocking at the door. So everyone should have their ID with them, and especially if drinking and you passed out, it would be kind of hard to identify someone when you are passed out and needing to get appropriate ID information for medical issues. (INSERT PLUG FOR "ICE", in case of emergency contact on cellphone, please put numbers to call on your cellphone under the name ICE)



Also about forgetting IDs at home? Hope they are not planning on driving. But as I stated above, the use of ID's comes more than just if an officer cards you to make sure you are of age, but in case of medical emergency, your friends may not always be around to give detailed information like name, address, ph# etc. It is common sense to carry some form of identification with you.


Anyways if you could provide the details, maybe the matter could be looked into more specifically than just a general complaint saying that your room was barged into. IRT does not have keys to the room, but hotel security does. Also remember WE as congoers are NOT the only people in the hotel. There were complaints of flight attendants and pilots that were trying to sleep, so keep the noise levels down in the "hotel room" areas. I'm not saying your hotel room was a complaint for loudness, just a general issuance to all who read the forums. Thanks and please list more detailed information on who was involved in your incident and when it occured and details of what happened.
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#115 User is offline   Cherry_Wolf 

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Posted 28 May 2008 - 10:17 AM

Okay I have two here-

Who: The entire IRT staff.
What: Thank you!
Where: Mainly Masq. Line, but all over.
When: Saturday Evening, mainly.
How: Thank you for being an awesome group of people and helping this con be run. Though a lot of us don't like having these things called 'rules', I did appreciate that you guys helped in anyway possible and did your job to the best of your ability.
I especially want to thank the Masq. Line IRT members for being an understanding crowd and allowing me to leave the line to go to the rest room. XDD I nearly died out there! lol!


Who: Any IRT member there Thursday
What: Insulted kind of.
Where: Anywhere in the hotel/convention center
When: Thursday
How: I was pretty insulted to hear a lot of IRT members griping about con goers before the con even started. And it wasn't them whispering amongst each other, all right? It was conversing pretty loudly. I was insulted, especially as a con goer who tried to abide by the rules, to hear them saying things like how 'the congoers are going be horrible and they better be ready for it' and various other things.
Yes, IRT members can talk nasty about congoers all they want, but how about using inside voices around the congoers themselves? I also got a lot of nasty looks from IRT members just by walking around the hotel. Sure, the con isn't going on yet, but I paid for that Thursday night at the hotel, I think I'm allowed to venture around the hotel a little bit.

I don't know if there really is a solution for this or not. I mean, the only thing I can think of is a crash course in common courtesy and a reminder that their job is voluntary and they didn't have to do it... either way, I think some IRT members could be a little more quiet with their griping about congoers or do it in their specific room.(i know IRT has a designated area!)
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#116 User is offline   FlyingElf 

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Posted 28 May 2008 - 10:31 AM

Its happened the last 3 years so don't have any specific names or info. And yes I too believe its a good idea to always carry around your ID, but I work at a bank and I know that even if someone is driving, that doesn't mean they have their ID on them. My questions are more what ifs than actual occurances.

And yes I know you want to stop underage drinking as much as possible at con, but it is MY responsibility to manage my room at con. Not yours to barge in without evidence under the very vague pretense of underage drinking. Basically what I'm saying is I don't appreciate the guilty until proven innocent attitude. And I don't have specific names because its not a problem with 1 or 2 people...this has happened all 3 years so its a general thing that IRT must do.

Basically we opened the door and complied because the last thing I wanna do is get on IRT's crap list and like I said I do run a legit operation. Plus I'm not looking to cause trouble for people. I don't wanna drag the police into this anymore than you guys do.

But yeah, this wasn't a noise complaint, this was them demanding to check IDs of all those present. I just wanted to know what basis you have to do this. If I have to I'll look into it myself and find out exactly what your rights and my rights are in the situation and I'll react accordingly. I don't wanna cause problems, but I feel like my rights and my privacy are being invaded when you guys bust in and treat me and my guests like that. I've even had guests leave the party afterwards saying they don't feel comfortable anymore. So you're ruining my fun and the fun of others for no good reason.

Plus I was also curious to find out what happens if they find a minor with alcohol in their system in my room. Because I can't control what other parties are doing so am I gonna get flagged because they came in drunk, even if I didn't serve them? So in the future should I just not allow any minors at all into my parties? I'm a firm believer in including as many people as possible so I don't wanna turn away anyone if I don't have to, but also an ACen weekend isn't worth going to jail for either.

Again names weren't included because this has been an ongoing issue every year, not a specific issue with 1 or 2 people. And I'm not looking to get any members of IRT in trouble so much as to find out what your rights and my rights are in this situation, as well as why you would do this without any evidence that something is happening.
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#117 User is offline   davebb 

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Posted 28 May 2008 - 12:42 PM

ok, if you have this problem again next year, remember the ops names and the details and we can go back and look at our logs to see why IRT was even dispatched to the room. I'm sorry if IRT members are seeming to act rudely, as mentioned not all are, and thats why it would be nice to know who was the ones who "crashed" the party and made others feel uncomfortable. Then those individuals can be handled on a case by case basis. Since I was not directly involved in this, other than just seeing the complaint and trying to fish for more information so it will help the supervisors figure out exactly who was involved in this. About having underage people in the room if you are having a party it makes a very suspicious thought, just like having open alcohol in the car, a police officer would suspect you the driver was drinking. Even if they are not drinking, but a party going on,unless they are family members it makes the situation a little more plausable. I hope you see that point. IRT doesn't administer sobriety tests.
I'm sure your incident will be discussed when IRT has training meetings on how to handle this situation properly. But in the future please make note of the IRTops who may be overstepping their bounds. Without knowing who it is, if they've done it for 3 years in a row, think about it, they know they can get away with it. But now if someone reported them specifically on who they were, they can be questioned and appropriate disciplinary action can be administered. Hopefully an ADH will follow up more accordingly when all these complaints are compiled so the issue can be taken more seriously, but if its just labeled as IRT in general, then well it will end up as a training deal instead of disciplinary action against the offenders. Thats about all I can offer as help or consolation in your issue.
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#118 User is offline   FlyingElf 

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Posted 28 May 2008 - 02:02 PM

View Postdavebb, on May 28 2008, 02:42 PM, said:

ok, if you have this problem again next year, remember the ops names and the details and we can go back and look at our logs to see why IRT was even dispatched to the room. I'm sorry if IRT members are seeming to act rudely, as mentioned not all are, and thats why it would be nice to know who was the ones who "crashed" the party and made others feel uncomfortable. Then those individuals can be handled on a case by case basis. Since I was not directly involved in this, other than just seeing the complaint and trying to fish for more information so it will help the supervisors figure out exactly who was involved in this. About having underage people in the room if you are having a party it makes a very suspicious thought, just like having open alcohol in the car, a police officer would suspect you the driver was drinking. Even if they are not drinking, but a party going on,unless they are family members it makes the situation a little more plausable. I hope you see that point. IRT doesn't administer sobriety tests.
I'm sure your incident will be discussed when IRT has training meetings on how to handle this situation properly. But in the future please make note of the IRTops who may be overstepping their bounds. Without knowing who it is, if they've done it for 3 years in a row, think about it, they know they can get away with it. But now if someone reported them specifically on who they were, they can be questioned and appropriate disciplinary action can be administered. Hopefully an ADH will follow up more accordingly when all these complaints are compiled so the issue can be taken more seriously, but if its just labeled as IRT in general, then well it will end up as a training deal instead of disciplinary action against the offenders. Thats about all I can offer as help or consolation in your issue.
-medic 6



okay, thanks for the quick replies. So this isn't something IRT normally does? Check random parties to assure everyone is of age? But yeah I really cut down on even letting minors into the room this year as its something I didn't even wanna deal with, but I was only checking IDs of those who wanted to drink. Next year may just check IDs at the door and be done with it, because I see your point and I agree with it.

But yeah next year I'll get names. Thanks again.
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#119 User is offline   Jadante 

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Posted 01 June 2008 - 12:05 PM

I'm forgoing standard format but...

I wanted to thank the IRT this year from the bottom of my heart. On Saturday, during the Masquerade I lost my friend. I tend to automatically assume the worst, and I found an IRT and instantly broke down. She kindly led me to the IRT office, got a full description, and started looking. It ended up that IRT was on full alert for her, and despite my freaking out, were able to offer plenty of kind words and some water while I waited.

I feel kind of silly for being so freaked out now, (kind of embarassed actually, lol) but I wanted to say THANK YOU SO MUCH FOR YOUR WORK IRT. YOU WERE AWESOME THIS YEAR.
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#120 User is offline   The Puppeteer 

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  • Member No.: 14808
  • Posts: 297
  • Joined: 14-October 07

Posted 02 June 2008 - 07:27 AM

I want to thank everyone at IRT for how well organized it was this year. there seemed to be much more communication between IRT and the con goers and as far as they go things seemed smother to me.
げんきですか?

who wants free cookies?!

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