[AngelMercury]

Ok, so here's the current situation with the October-November Registrations:

There are a lot more than I had originally anticipated, but we now have everything we received organized. If your check didn't cash yet, but you mailed one (this shouldn't be many people) there's still a chance it will be in our next deposit (probably Saturday which means give another week to clear). If your check did clear a while back then we have your form, but just need to enter your data. This is the slow part of the process, and because the mail-in forms used back then were incomplete we're missing a lot of data. Like birthdates (We will default you to age 17 if we don't have it) and emergency info. What may be helpful is if you fill out an online registration so that when we search for your name in our database you will come up and all we have to do is mark you complete. This would definitely make things go a lot faster and you will receive an email when we have updated your status.

If you do not receive an email, it is possible you didn't give us an email address, wrote it wrong, or wrote it illegibly and we had to guess a little. This would be another good reason for you to help us by filling in the online form. If you don't, we'll still get to you, I'm just hoping to speed up the process a little, and maybe make Jayson's, our Reg head's, job a touch easier. Please only fill the online form in once. If you already have, don't do it again. We'll find you.

January-February Registrations - Checks (not including the past week or so):

There is a small handful of you who's checks were not deposited, but these too will be included in the next bank run. The Majority of you should be receiving confirmations soon, but right now our priority is the older registrations first. We are doing our best to get to everyone.

January-February Registrations - Credit Cards:

I am handling these myself. I'm trying to do oldest first so if you sent your payment recently it may not be until the beginning of next week that I can process you. Unlike with checks, I won't mark you complete until your payment has come back as approved. If your card is declined I will place a hold on your status and you should get an email informing you of the hold.

If you've emailed Jayson, he is trying to get back to everyone, but has a lot of email to go through so a response will take time. I and some other staff members are trying our best to help him get things done. It is my hope we can be caught up in the next week, but that means everyone will be pouring a lot of time into all of this.

I'll try to keep you all updated.

[Bill]

Hi I'm new to the forums and was reading what was said about going ahead and doing an online registration to help speed things up for you busy people over there. I wasn't sure if that applied to january mail-in registrations as well as the october-november regs or not. If it will help I would be happy to fill out the form online. Thanks for any info!

[WinterTiger]

I fall into the first catagory, I pre-registered right after Reactor at the wonderous Purple hotel. The check still hasn't been cashed. I hope it wasn't lost in the mail, the time difference is a bit of a burn. I sent off a courtsey e-mail to Mr. Clarkson, but I doubt he's had a chance to get to me yet. Should we fill out the online reg form in addition?

[Androgynous]

Will the ACEN reg team still be able to mail out the badges mid-April like previously planned?

[Gammalion]

Is there a way we can double check our email addresses if we sent in a form with a credit card number?

[ShortSpike]

I am a confused member of the Reactor fiasco and have filled out an online reg form for me and all those that registered w/me under the Reactor deal. That was about a week ago-I'm hoping to recieve some word of confirmation soon.

[blkcat523]

I'm getting really worried since I sent in my payment more then a month ago and still haven't heard anything as to if it's been received. I mailed in my credit card info and having no one get back to me on if it's been received Is scaring me to no end, my card hasn't even been charged yet. My friends have all been confirmed but I haven't ben. I'm wondering if there is a way I can pay by credit card online instead so I get confirmed. I want to get a aniversary badge and I'm getting worried since my payment hasn't been confirmed for over a month now that I will not be able to get one if I continue to wait.

Is there someone I can contact via phone? I've tried the email (It's just ignored) and I'm freaking out. Maybe it was a mistake sending my payment in, but I did it before the online payment was availible.

[The Archfiend]

Inuyasha, on Mar 21 2007, 11:36 AM, said:

I am a confused member of the Reactor fiasco and have filled out an online reg form for me and all those that registered w/me under the Reactor deal. That was about a week ago-I'm hoping to recieve some word of confirmation soon.

I just filled out an online form myself; since I sent my Early Bird reg to the Devon Avenue mail site after the Great Fiasco of '06, that might be causing part of the problem, but I doubt it since I sent in a reg form and even included the palm card that Acen staff was handing out at Reactor as well.

[blueboy]

I was wondering if this also apples to registration that happened at other anime conventions(specifically reactor) I registered back then and I havent herd anything back from you guys since and it is making me quit nervous.

[DJFLuFFKiNS]

I'm going to see if I can't get an answer about the reactor and stuff regs. Personally I'm not a big fan of screwing the early adopter (ya I'm talking about something else) but it still applies to ACen.

[faeriekawaii]

My check hasn't cleared and I sent in registration for me and someone else back in October/November with the special pre-reg card from Reactor. We've been having problems with our bank, so I'm worried if the check bounced and if I need to re-pay and if so, then do I need to pay more than the original $30 pre-reg from Reactor.

[Statik Dekurz]

My wife and I mailed in our registrations near the end of February, our payment method was by credit card, we have yet to receive any sort of confirmation that our payment was received. Is there still a back log or Registrations from February? We wanted to have our badges mailed to us so that we don't have to stand in line to get them on Friday and the cut off for getting badges mailed is quickly approaching. I am worried that our registration was lost. Should I simply use the online payment method to insure that we get our badges in the mail? If I do this what will happen if the registration forms that I mailed in are processed?

Thank You

[Zrana]

I paid cash at Ohayocon to pre-register. I haven't recieved any email confirmations yet. I also wanted to know if it was possible to upgrade to the anniversary badge? (My debit card was maxed out, and it took all the cash I had left on me to pre-reg and still get the mail the badge option.) I still have my reciept safely in my wallet.

I just used the online registration thing to enter my info in case that would do any good.

If nothing else, when can I expect a confirmation email? I heard of at least one person who went to Ohayocon with me and pre-regged there has already recieved an email. (Unless I mis-understood them.)

[ACen Guy Ronin]

I preregistered at Reactor in cash and therefore don't have to worry about checks cashing or the like, but I still have not heard anything. I still have the receipt if it helps at all. I realize you guys are looking into these things, so I figured I would just add my bit.

I'm a little nervous about all this since ACen is now less than a month away and I haven't recieved so much as a confirmation number.

Obviously i'm hesitant to put any sort of personal info on here, but since the pm's don't seem too do a whole lot, what can I do?

-ACen Guy Ronin
Joe Campos

[Lochoko]

I registered in November, before announcements of the 10 year Anniversary badge. My registration is confirmed and all that jazz, but I was wondering if there was a way to 'upgrade' my badge. If it would be too much work, I'll survive [it's not as important as having a badge and since I do, I'm not going to complain either way!] but if I could, I would love to. <3

[blazing_soul]

Ummm yea, I sent in registration for myself and the four other members of our group around February-March (not positive when). I registered online and mailed the check and required forms. I requested the tickets to be mailed to us along with the anniversery badges (please forgive my spelling *knew i should have payed more attention in classes*). It took about a month for the check to actually post to my account but. . . I haven't even received a confirmation that everything is a-ok let alone the tickets/badges. This is kind of an expensive trip so. . .I hope everything turns out ok.

[Harrison Bergeron]

Okay, allow me to say this again.

If you are making an inquiry about your registration and expect somebody to answer your question, please include some information about your registration, like a confirmation number, a name and address, or at least an email address.

That way, somebody can take a look at your registration and let you know about your status.

Thank you in advance for your cooperation.

[akaikurama]

do you want that when we post in the forum?

[Tiresias79]

GrammatonCleric, on Apr 19 2007, 09:51 PM, said:

Okay, allow me to say this again.

If you are making an inquiry about your registration and expect somebody to answer your question, please include some information about your registration, like a confirmation number, a name and address, or at least an email address.

That way, somebody can take a look at your registration and let you know about your status.

Thank you in advance for your cooperation.

What about those of us who have sent multiple PM's and e-mails to the Reg Help line, Customer Service, and the REG DH only to be ignored, despite having given important info to help things along? I know these people have a life outside of the con, I was one of them last year, but the way things have gone for the past month is unacceptable. The only staffers I remember seeing posting here in the Registration section answering questions have been outside of Reg (big thanks to the IRT guys, Beryl, and Sam for trying to help us). I understand if things in people's lives are overwhelming, but at some point you have to look at just how helpful/effective you are and say "Maybe for the good of the con I should let someone else take over." If people aren't willing to do that then their Section Chiefs, Con Chair, or even the MAPS Directors should make that decision for them.

[CapsuleCorp]

Hey Beryl? *snugs* at least you're trying to help.

Can I ask a slightly more useful question on the same topic, then? (I posed it in another thread but I'm aware that it was probably the wrong forum in which to do so)

As of this point, mid-April, are there legitimate reasons for a large number of people who registered in January or February, before the first price increase, to be worried that they haven't received confirmations yet? If yes, then perhaps we all ought to post with whatever information you need so we can get those confirmations. If NO...and the answer is just "we're working on it as fast as we can, it will get to you, I just don't know when" then please tell us that. A handful of people slipping through the cracks happens every year, but the sheer volume of responses and threads being started or added-to by people wondering when they're going to get their registration confirmation is...kind of scary, if you ask me.

I wouldn't want to publicly post sensitive information (which is why I sent a check instead of writing my credit card number on a form!) unless there's a legitimate, serious possibility that my registration has gone missing. If that's not the case, and it's just backlog and all us Jan/Feb checkwriters and Nov cash-givers just need to sit tight and wait and not panic for another two weeks, then we ought to be told that. The fact that a good number of us have at least some kind of confirmation that our checks have been cashed means our registration got there - so we just want to know why we don't have our email confirmation.

But really, time IS getting to be of the essence. And my bank doesn't mail me canceled checks, so I don't have paper proof that my check was cashed to bring in to the convention.

[Harrison Bergeron]

CapsuleCorp, on Apr 20 2007, 10:06 PM, said:

Hey Beryl? *snugs* at least you're trying to help.

Can I ask a slightly more useful question on the same topic, then? (I posed it in another thread but I'm aware that it was probably the wrong forum in which to do so)

As of this point, mid-April, are there legitimate reasons for a large number of people who registered in January or February, before the first price increase, to be worried that they haven't received confirmations yet? If yes, then perhaps we all ought to post with whatever information you need so we can get those confirmations. If NO...and the answer is just "we're working on it as fast as we can, it will get to you, I just don't know when" then please tell us that. A handful of people slipping through the cracks happens every year, but the sheer volume of responses and threads being started or added-to by people wondering when they're going to get their registration confirmation is...kind of scary, if you ask me.

I wouldn't want to publicly post sensitive information (which is why I sent a check instead of writing my credit card number on a form!) unless there's a legitimate, serious possibility that my registration has gone missing. If that's not the case, and it's just backlog and all us Jan/Feb checkwriters and Nov cash-givers just need to sit tight and wait and not panic for another two weeks, then we ought to be told that. The fact that a good number of us have at least some kind of confirmation that our checks have been cashed means our registration got there - so we just want to know why we don't have our email confirmation.

But really, time IS getting to be of the essence. And my bank doesn't mail me canceled checks, so I don't have paper proof that my check was cashed to bring in to the convention.

First off, or rather in reverse order, if you ask your bank, they have to provide you with either a scan or a statement (electronic or paper) showing all of your transactions from any given period. You can print that out with no problem, but if you ask for a scan of your check, they will give it to you...make sure they scan both sides, so you can see the "Midwest Animation Promotion Society" stamp on the back.

Second, as I said, there are a lot of people who entered multiple registrations, some with different email addresses, so that is another thing to do...if you have more than one email address, check them all; it may be there already. In addition, a large number of people gave us bad email addresses, so you may have a completed registration, but we have no way of notifying you of it.

Now, on top of that, I am looking at a large pile of registrations that people submitted, that we haven't processed because of numerous errors on either the check or the form. We have called or emailed many of them and are waiting to hear back from them.

Each of us who have been working on entering and completing registrations have huge stacks of paperwork at our homes, which are all completed registrations. I know personally that I have no outstanding registrations in my pile.

Again, this is why we are asking people to send us their info...we can only help solve a problem, if we know about it.

There should not be too many more people who registered earlier before March/April to be worried about their status, as we are completing tons of them each day.

As I am lousy with screen names/forum IDs, have I spoken to you yet? If not, PM me with your info and I'll try to help you out.

But not right now (11:02PM CST), as I am about to go home for the night.....<sleepy> and I don't want to get beaten by my wife.....

G'dnite!

[Warsmen]

I looked at my group and currently my Regstration status is Complete for my group. But now it says at the top of the page that it is on HOLD what exactly does that Status mean??? My Group number is AK-952.

[AngelMercury]

Warsmen, on May 3 2007, 03:23 PM, said:

I looked at my group and currently my Regstration status is Complete for my group. But now it says at the top of the page that it is on HOLD what exactly does that Status mean??? My Group number is AK-952.

I have fixed this problem.