Seriously people, staff members have lives outside of the convention. Sometime that life has to take proitority over the convention.
I've been staff at a con. I've been a volunteer at a con. Something did end up happening in my life that made it difficult to do my job as a staffer, so I stepped down. Instead of trying to balance both my life and the success vs. failure of my duties as a staffer, I chose to be replaced by someone else who could give my job the attention it needed.
This, to me, is not an excuse. I understand the stress of the situation. I understand the added stress caused by all of those who are being "impatient" about the situation. BUT - there's less than 4 1/2 months until the 10th anniversary of the biggest anime convention in the midwest and all we (on the "outside") know about it is "It's at this place on these dates." "There are some changes to the masquerade this year." and "We're mailing badges and they're going to cost you more, but who knows when you can actually register for one?" To me, this is getting ridiculous, and as much as I hate to say it - I can't say that I'm not one of those who is going to ditch Anime Central, possibly this year, for good. ACen was my first and favorite convention starting way back in high school, but after my trail of disappointments I'm not above finding a venue out-of-state.
I'm with kaoru_myaku_kyo on this one. It's just like in any other business, for every one person that outwardly complains, there's another 9 that don't. You do the math.