Volunteer

staffing

Be part of our Volunteer Staff

Are you looking to volunteer for the first time?  Please click the following link for our new volunteer staff application

Are you a returning former volunteer?  Please click the following link for our returning (former/vet) application.

Volunteer Staff Requirements:

  • Must be 18 or older by May 18th, 2017
  • Must be able to work Thursday thru Sunday
  • Must sign up for a minimum of 24 hours during Thur-Sun at the event.

Departments Seeking Volunteer Staff:

  • The Forums are a great source to ask questions about the positions you are thinking of applying for. Click here to see which teams are currently looking for help.
Customer Service ADH; Date Posted: 11/21/2016

Position: Customer Service ADH

 

Date Posted: 12/03/2016

 

Job Purpose:

 

Assistant Manager of the Customer Service Department, responsible for performing all duties of the department, working with the DH to ensure all goals and duties are fulfilled 

 

Duties:

 

Manage department initiatives in support of attendee experience 

Handle and process lost and found 

Work with other departments to understand locations for events and procedures 

Answer attendee requests with a professional demeanor 

Computer work with Google Docs, Sheets etc. 

Ability to attend all staff meetings required 

Other duties as assigned by Department Head 

 

Skills/Pre-Requisites:

 

Minimum 3 years real life customer service experience highly preferred

Experience in Google Drive, Google Docs, and Google Sheets preferred, but willing to train 

Must have excellent written and verbal skills 

Letter of recommendation preferred, but not required 

 

If you are interested in the positions, please send a resume to

customerservice-departmenthead@acen.org and s.mueller@acen.org

Guest Relations Logistics Department Staff; Date Posted: 11/21/2016

Position: Guest Relations Logistics Department Staff

Date Posted: 11/21/2016

Job Purpose:

The Guest Logistics department provides support and assistance to guests of honor as it relates to the convention.

Duties:

Assisting with transportation for Guest of Honor
Arranging for travel for Guest of Honor for excursions
Via a transportation service or directly driving yourself
Assisting with airport pickups and departures for Guests of Honor
Assisting with planning excursions for Guest of Honor
Coordinating outings with Guest Assistants department
Looking up venues and related information in the area for excursions as needed
Making reservations for excursions
Providing information services for the Guest Relations section
Assist with keeping track of Guest of Honor location during the convention
Assist with answering radio calls for the Guest Relations section providing information as needed regarding Guest of Honor activities
Assisting with other tasks as needed

Skills/Pre-Requisites:

Meet the requirements for volunteering at ACen
Ability to be able to drive strongly preferred
- Have a valid drivers license and good driving record
Availability Thursday Morning through Sunday afternoon (May 18th – May 22st 2017)
Availability Monday morning May 22nd preferred but not required
Ability to work long hours (lots of walking(
Professionalism and ability to stay organized while multi-tasking
Prior convention experience and knowledge a plus but not required

If you are interested please fill out the volunteer form and specify 'Guest Logistics' as the department you are interested in.

IRT Staff Member - Special Events; Date Posted: 12/03/2016

Position: IRT Staff Member - Special Events

Date Posted: 12/03/2016

Job Purpose:

IRT Special Events is responsible for crowd control and rules enforcement inside ACen’s largest and loudest events, such as the Soap Bubble. They ensure that IRT has a presence inside these events and that everyone in them is safe. They are also responsible for making sure no-one who is not authorized goes into the events and the surrounding back hallways.

Duties:

Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Directly interacts with attendees to answer questions and help.
Patrols inside Main Programing areas and back hallways of their areas
Maintain safety of attendees and hotel property
Further duties as assigned by IRT Management
Skills/Pre-Requisites:

Customer Service Skills
Ability to walk/stand for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability speak loudly without yelling.
Ability to think on your feet and make quick decisions.
Ability to work in dark areas with strobing lights and loud music for prolonged amounts of time
If you are interested in the positions, please fill out this form here:

IRT Staff Member - Rules Enforcement; Date Posted: 12/03/2016

 

Position: IRT Staff Member - Rules Enforcement

 

Date Posted: 12/03/2016

 

Job Purpose:

 

IRT Rules Enforcement shifts consist of roaming the convention grounds, responding to incidents, looking for rules violations, making sure that IRT is nearby if attendees need them, and helping attendees. They are also responsible for some more direct policy enforcement, such as making sure the elevators in the Hyatt are not overloaded.  The Rules Enforcement sub-department has options for the hotel (days, mids, nights), as well as an option for the Exhibit Hall.

 

Duties:

 

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Directly interacts with attendees to answer questions and help.

Patrols hotel area

Elevator monitoring

Further duties as assigned by IRT Management

 

Skills/Pre-Requisites:

 

Customer Service Skills

Ability to walk/stand for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

 

If you are interested in the positions, please fill out this form here:

 

IRT Staff Member - Line Control; Date Posted: 12/03/2016

 

Position: IRT Staff Member - Line Control

 

Date Posted: 12/03/2016

 

Job Purpose:

 

IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with.

 

Duties:

 

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Directly interacts with attendees to answer questions and help.

Patrols line areas

Maintain orderly lines in high traffic area

Badging and ID checks into Main Programming events

Further duties as assigned by IRT Management

 

Skills/Pre-Requisites:

 

Customer Service Skills

Ability to walk/stand for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability speak loudly without yelling.

Ability to think on your feet and make quick decisions.

 

If you are interested in the positions, please fill out this form here:

IRT Staff Member - Administration; Date Posted: 12/03/2016

Position: IRT Staff Member - Administration

 

Date Posted: 12/03/2016

 

Job Purpose:

 

IRT Administration is responsible for maintaining the Pen, keeping track of IRT’s supplies, checking in and out equipment such as vests and radios, running op check-in and check-out at the beginning and end of the convention, and collecting and checking paperwork. Though working in Administration is not the most glamorous job on IRT, it is one of the most important.

 

Duties:

 

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Databasing incident reports as they are collected

Maintain the Pen

Check-In and Check-Out supplies/Track inventory

Track staff at event/Track staff paperwork

Log major incidents/outcomes in the registration database

Further duties as assigned by IRT Management

 

Skills/Pre-Requisites:

 

Customer Service Skills

Ability to sit for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability to think on your feet and make quick decisions.

High level of organizational skills

Experience with Microsoft Office and Google Drive

 

If you are interested in the positions, please fill out this form here:

 

IRT Staff Member - Dispatch; Date Posted: 12/03/2016

Position: IRT Staff Member - Dispatch

 

Date Posted: 12/03/2016

 

Job Purpose:

 

IRT Dispatch directs information flow and communications for the department, and keeps track of all of the activities IRT is engaged in on the floor. Commanders work with the dispatchers assigned to their shifts or teams to make sure there is adequate coverage in their areas, and dispatchers are responsible for directing ops and teams, supplying information to ops, and managing their rotations and breaks.

 

Duties:

 

Monitor and track radio traffic via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Logs incidents with detail

Communicate op assignments and rotations

Communicate with upper management for elevated situations

Log major incidents/outcomes in the registration database

Further duties as assigned by IRT Management

 

Skills/Pre-Requisites:

 

Customer Service Skills

Ability to sit for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability to think on your feet and make quick decisions.

Ability to work in dark areas for prolonged amounts of time

Experience with Microsoft Office and Google Drive

 

If you are interested in the positions, please fill out this form here:

Venue Relations Team; Date Posted: 11/21/2016

Position: Venue Relations  Staff

Date Posted: 11/21/2016

Job Purpose:

Work with Venue Relations Chair and members of Venue Relations team  to maintain relationships between the hotels and convention site.

 

Duties:

Pre-Con:

      -Review staff room block assignment, and confirm accuracy of roster reports with ACen’s Chief of Staff. Submit collected roster reports and housing lists to the Venue Relations Chair.

-Assign function space usage, from space approved for ACen’s use, out to Departments. Review assignments with the Venue Relations Chair to ensure that optimal usage has been met.

-Collect layout requests from the Department Heads or Sections Chiefs, for the department's assigned function space. Review layout requests with Department Heads or Section Chiefs and give final approval. Create clean and detailed layouts (either in description of needs, or drawn floor plans) for submission to the Venue Relations.

-Meet with Venue Relations Chair to create an In-Out document & distribute to Section Chiefs and Department Heads.

At-Con:

      -Verify rooms are set per the approved function space layouts.

-Verify that approved services are being fulfilled in the venue provided function spaces.

-Approve minor set changes that have no budgetary constraints. Manage the escalation of at-con set changes that do have budgetary constraints, to the Venue Relations Chair for approval.

-Collect and collate damage reports from Department Heads and Section Chiefs to be turned in to the Venue Relations Chair; due midnight of last day of con.

-Other duties as assigned the Venue Relations Chair.

Post-Con:

Communicate with Convention Chair, Section Chiefs, and Department Heads to ensure that the annual needs of Anime Central have been met by the function space. Report findings and recommendations to the Venue Relations Chair, prior to End of Fiscal Year.

 

 

 

Skills/Pre-Requisites:

Meet the requirements for volunteering at ACen

At least one (1) year as ACen management is preferred.

Excellent verbal skills required and possess a professional demeanor

Must be able to meet deadlines and communicate with other ACen management when necessary.

Excellent radio etiquette

Ability to multi-task and work well under pressure

Must have cell phone

 

 

If you are interested please email hcsr@acen.org and s.mueller@acen.org.

At Con Volunteers

Want to help out Anime Central without being a full-fledged staffer? Still want to experience the con from an insider’s perspective without missing out on any of the exciting events ACen has to offer? Try volunteering in your spare time! Sounds fun does it not?

At Con Volunteer Requirements:

  • To be a Volunteer you must be 18 or older by May 18th, 2017. (Bring ID with you)
  • Have an ACen membership and Photo ID.
  • You must be responsible for your provided time card and turn it in on a daily basis.
  • You must be able to perform the given tasks and be in good health to perform tasks.

Volunteer Perks:

  • Your choice of your very own “Roll-Over Membership” for next year after 16 hours of volunteering.
  • Experiences & Stories you’ll never forget.
  • Join our team and make a difference. Who knows, you may even find a department to staff with next year!

How you Earn your Volunteer Hours:

  • Checking for ACen issued membership badges and passes at the door of a featured event or function.
  • Fulfilling various tasks around the convention center – running from hotel to hotel or even hotel to convention center.
  • Helping with Room Changes
  • Work with IRT and panels, and learn what goes on behind the scenes.
  • Assembling swag bags or handing out program books

Set-Up / Tear-Down Team:

  • The Set-Up/Tear-Down Team is part of the Volunteers Department! The Set-up and Tear-down teams work in tandem, directly with ACen staffers to make sure Anime Central gets up and running on time and without a hitch. We are looking for Volunteers who can commit to helping before and/or after Con.

How to Apply:

  • If interested in volunteering any and all days of ACen, please fill out the Volunteers Sign Up form. (Feel free to volunteer all weekend if you would like!)
  • Remember, you must be 18 or older to volunteer and must have an ACen issued membership badge or pass. (ID will be required upon sign up)